mirror of
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42bb4fbf3e
* Qual: Enable & fix or ignore Invalid DimOffset # Qual: Enable & fix or ignore Invalid DimOffset The Invalid DimOffset notices occur when array keys are defined and the index used is not amongst the known array keys. This PR enables these notices and fixes array definitions when needed, or ignores the notices locally if it's a false positive, or in the baseline.txt when it does not seem to be a false positive so that it can be fixed later * Nullable object typing in function signature not ok for 7.0/8.4 Can't user '?User' as argument type for PHP7.0 which is required by PHP8.4. Therefore, removing the typing specification in the function definition --------- Co-authored-by: Laurent Destailleur <eldy@destailleur.fr>
1659 lines
64 KiB
PHP
1659 lines
64 KiB
PHP
<?php
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/* Copyright (C) 2013-2016 Jean-François FERRY <hello@librethic.io>
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* Copyright (C) 2016 Christophe Battarel <christophe@altairis.fr>
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* Copyright (C) 2018 Laurent Destailleur <eldy@users.sourceforge.net>
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* Copyright (C) 2021-2024 Frédéric France <frederic.france@free.fr>
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* Copyright (C) 2021 Alexandre Spangaro <aspangaro@open-dsi.fr>
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* Copyright (C) 2022-2023 Charlene Benke <charlene@patas-monkey.com>
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* Copyright (C) 2023 Benjamin Falière <benjamin.faliere@altairis.fr>
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* Copyright (C) 2024 MDW <mdeweerd@users.noreply.github.com>
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* Copyright (C) 2024 Irvine FLEITH <irvine.fleith@atm-consulting.fr>
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*
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* This program is free software; you can redistribute it and/or modify
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* it under the terms of the GNU General Public License as published by
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* the Free Software Foundation; either version 3 of the License, or
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* (at your option) any later version.
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*
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* This program is distributed in the hope that it will be useful,
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* but WITHOUT ANY WARRANTY; without even the implied warranty of
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* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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* GNU General Public License for more details.
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*
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* You should have received a copy of the GNU General Public License
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* along with this program. If not, see <https://www.gnu.org/licenses/>.
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*/
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/**
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* \file htdocs/ticket/card.php
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* \ingroup ticket
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* \brief Page to create/edit/view Tickets
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*/
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// Load Dolibarr environment
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require '../main.inc.php';
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require_once DOL_DOCUMENT_ROOT.'/ticket/class/actions_ticket.class.php';
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require_once DOL_DOCUMENT_ROOT.'/core/class/html.formticket.class.php';
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require_once DOL_DOCUMENT_ROOT.'/core/class/html.formfile.class.php';
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require_once DOL_DOCUMENT_ROOT.'/core/class/extrafields.class.php';
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require_once DOL_DOCUMENT_ROOT.'/core/lib/ticket.lib.php';
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require_once DOL_DOCUMENT_ROOT.'/core/lib/date.lib.php';
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require_once DOL_DOCUMENT_ROOT.'/core/lib/company.lib.php';
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require_once DOL_DOCUMENT_ROOT.'/contact/class/contact.class.php';
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require_once DOL_DOCUMENT_ROOT.'/categories/class/categorie.class.php';
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if (isModEnabled('project')) {
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include_once DOL_DOCUMENT_ROOT.'/core/class/html.formprojet.class.php';
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include_once DOL_DOCUMENT_ROOT.'/core/lib/project.lib.php';
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include_once DOL_DOCUMENT_ROOT.'/projet/class/project.class.php';
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}
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if (isModEnabled('contract')) {
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include_once DOL_DOCUMENT_ROOT.'/core/class/html.formcontract.class.php';
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include_once DOL_DOCUMENT_ROOT.'/core/lib/contract.lib.php';
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include_once DOL_DOCUMENT_ROOT.'/contrat/class/contrat.class.php';
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}
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// Load translation files required by the page
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$langs->loadLangs(array("companies", "other", "ticket"));
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// Get parameters
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$id = GETPOSTINT('id');
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$ref = GETPOST('ref', 'alpha');
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$track_id = GETPOST('track_id', 'alpha', 3);
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$socid = GETPOSTINT('socid');
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$contactid = GETPOSTINT('contactid');
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$projectid = GETPOSTINT('projectid');
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$notifyTiers = GETPOST("notify_tiers_at_create", 'alpha');
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$action = GETPOST('action', 'aZ09');
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$cancel = GETPOST('cancel', 'alpha');
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$backtopage = GETPOST('backtopage', 'alpha');
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$backtopageforcancel = GETPOST('backtopageforcancel', 'alpha');
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$sortfield = GETPOST('sortfield', 'aZ09comma') ? GETPOST('sortfield', 'aZ09comma') : "a.datep";
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$sortorder = GETPOST('sortorder', 'aZ09comma') ? GETPOST('sortorder', 'aZ09comma') : "desc";
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$search_rowid = GETPOST('search_rowid');
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$search_agenda_label = GETPOST('search_agenda_label');
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if (GETPOST('actioncode', 'array')) {
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$actioncode = GETPOST('actioncode', 'array', 3);
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if (!count($actioncode)) {
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$actioncode = '0';
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}
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} else {
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$actioncode = GETPOST("actioncode", "alpha", 3) ? GETPOST("actioncode", "alpha", 3) : (GETPOST("actioncode") == '0' ? '0' : getDolGlobalString('AGENDA_DEFAULT_FILTER_TYPE_FOR_OBJECT'));
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}
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// Initialize a technical object to manage hooks of ticket. Note that conf->hooks_modules contains array array
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$hookmanager->initHooks(array('ticketcard', 'globalcard'));
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$object = new Ticket($db);
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$extrafields = new ExtraFields($db);
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// Fetch optionals attributes and labels
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$extrafields->fetch_name_optionals_label($object->table_element);
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$search_array_options = $extrafields->getOptionalsFromPost($object->table_element, '', 'search_');
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// Initialize array of search criteria
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$search_all = GETPOST("search_all", 'alpha');
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$search = array();
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foreach ($object->fields as $key => $val) {
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if (GETPOST('search_'.$key, 'alpha')) {
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$search[$key] = GETPOST('search_'.$key, 'alpha');
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}
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}
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if (empty($action) && empty($id) && empty($ref)) {
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$action = 'view';
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}
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// Select mail models is same action as add_message
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if (GETPOST('modelselected', 'alpha')) {
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$action = 'presend';
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}
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// Load object
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//include DOL_DOCUMENT_ROOT.'/core/actions_fetchobject.inc.php'; // Must be 'include', not 'include_once'. Include fetch and fetch_thirdparty but not fetch_optionals
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if ($id || $track_id || $ref) {
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$res = $object->fetch($id, $ref, $track_id);
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if ($res >= 0) {
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$id = $object->id;
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$track_id = $object->track_id;
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}
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}
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$now = dol_now();
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$actionobject = new ActionsTicket($db);
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// Store current page url
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$url_page_current = DOL_URL_ROOT.'/ticket/card.php';
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// Security check - Protection if external user
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if ($user->socid > 0) {
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$socid = $user->socid;
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}
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$result = restrictedArea($user, 'ticket', $object->id);
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$triggermodname = 'TICKET_MODIFY';
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// Permissions
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$permissiontoread = $user->hasRight('ticket', 'read');
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$permissiontoadd = $user->hasRight('ticket', 'write');
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$permissiontodelete = $user->hasRight('ticket', 'delete');
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$upload_dir = $conf->ticket->dir_output;
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/*
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* Actions
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*/
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$parameters = array();
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$reshook = $hookmanager->executeHooks('doActions', $parameters, $object, $action); // Note that $action and $object may have been modified by some hooks
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if ($reshook < 0) {
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setEventMessages($hookmanager->error, $hookmanager->errors, 'errors');
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}
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$error = 0;
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if (empty($reshook)) {
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// Purge search criteria
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if (GETPOST('button_removefilter_x', 'alpha') || GETPOST('button_removefilter.x', 'alpha') || GETPOST('button_removefilter', 'alpha')) { // All test are required to be compatible with all browsers{
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$actioncode = '';
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$search_agenda_label = '';
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}
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$backurlforlist = DOL_URL_ROOT . '/ticket/list.php';
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if (empty($backtopage) || ($cancel && empty($id))) {
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if (empty($backtopage) || ($cancel && strpos($backtopage, '__ID__'))) {
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if (empty($id) && (($action != 'add' && $action != 'create') || $cancel)) {
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$backtopage = $backurlforlist;
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} else {
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$backtopage = DOL_URL_ROOT . '/ticket/card.php?id=' . ((!empty($id) && $id > 0) ? $id : '__ID__');
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}
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}
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}
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if ($cancel) {
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if (!empty($backtopageforcancel)) {
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header("Location: " . $backtopageforcancel);
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exit;
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} elseif (!empty($backtopage)) {
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header("Location: " . $backtopage);
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exit;
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}
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$action = 'view';
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}
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if (($action == 'add' || ($action == 'update' && $object->status < Ticket::STATUS_CLOSED)) && $permissiontoadd) {
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$ifErrorAction = ($action == 'add' ? 'create' : 'edit'); // Test on permission not required here
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if ($action == 'add') { // Test on permission already done
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$object->track_id = null;
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}
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$error = 0;
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$fieldsToCheck = [
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'ref' => ['check' => 'alpha', 'langs' => 'Ref'],
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'type_code' => ['check' => 'alpha', 'langs' => 'TicketTypeRequest'],
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'category_code' => ['check' => 'alpha', 'langs' => 'TicketCategory'],
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'severity_code' => ['check' => 'alpha', 'langs' => 'TicketSeverity'],
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'subject' => ['check' => 'alphanohtml', 'langs' => 'Subject'],
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'message' => ['check' => 'restricthtml', 'langs' => 'Message']
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];
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FormTicket::checkRequiredFields($fieldsToCheck, $error);
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if (!empty($error)) {
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$action = $ifErrorAction;
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}
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$ret = $extrafields->setOptionalsFromPost(null, $object);
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if ($ret < 0) {
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$error++;
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}
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$getRef = GETPOST('ref', 'alpha');
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if (!empty($getRef)) {
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$isExistingRef = $object->checkExistingRef($action, $getRef);
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} else {
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$isExistingRef = true;
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}
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$style = '';
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if ($isExistingRef) {
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if ($action == 'update') { // Test on permission already done
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$error++;
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$action = 'edit';
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$style = 'errors';
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} elseif ($action == 'add') { // Test on permission already done
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$object->ref = $object->getDefaultRef();
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$object->track_id = null;
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$style = 'warnings';
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}
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if (!empty($getRef)) {
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setEventMessage($langs->trans('TicketRefAlreadyUsed', $getRef, $object->ref), $style);
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}
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}
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if (!$error) {
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$db->begin();
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$object->type_code = GETPOST('type_code', 'alpha');
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$object->category_code = GETPOST('category_code', 'alpha');
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$object->severity_code = GETPOST('severity_code', 'alpha');
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$object->subject = GETPOST('subject', 'alpha');
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$object->message = GETPOST('message', 'restricthtml');
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$object->fk_soc = GETPOSTINT('socid');
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$fk_user_assign = GETPOSTINT('fk_user_assign');
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$object->fk_project = GETPOSTINT('projectid');
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$object->fk_contract = GETPOSTISSET('contractid') ? GETPOSTINT('contractid') : GETPOSTINT('contratid');
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if ($fk_user_assign > 0) {
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$object->fk_user_assign = $fk_user_assign;
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$object->status = $object::STATUS_ASSIGNED;
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}
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if ($action == 'add') { // Test on permission already done
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$object->type_code = GETPOST("type_code", 'alpha');
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$object->type_label = $langs->trans($langs->getLabelFromKey($db, $object->type_code, 'c_ticket_type', 'code', 'label'));
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$object->category_label = $langs->trans($langs->getLabelFromKey($db, $object->category_code, 'c_ticket_category', 'code', 'label'));
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$object->severity_label = $langs->trans($langs->getLabelFromKey($db, $object->severity_code, 'c_ticket_severity', 'code', 'label'));
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$object->fk_user_create = $user->id;
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$object->email_from = $user->email;
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$object->origin_email = null;
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$notifyTiers = GETPOST("notify_tiers_at_create", 'alpha');
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$object->notify_tiers_at_create = empty($notifyTiers) ? 0 : 1;
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$object->context['contact_id'] = GETPOSTINT('contact_id');
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$id = $object->create($user);
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} else {
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$id = $object->update($user);
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}
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if ($id <= 0) {
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$error++;
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setEventMessages($object->error, $object->errors, 'errors');
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$action = $ifErrorAction;
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}
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if (!$error) {
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// Category association
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$categories = GETPOST('categories', 'array');
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$object->setCategories($categories);
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}
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if ($action == 'add') { // Test on permission already done
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if (!$error) {
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// Add contact
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$contactid = GETPOSTINT('contactid');
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$type_contact = GETPOST("type", 'alpha');
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if ($contactid > 0 && $type_contact) {
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$typeid = (GETPOST('typecontact') ? GETPOST('typecontact') : GETPOST('type'));
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$result = $object->add_contact($contactid, $typeid, 'external');
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}
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// Link ticket to project
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if (GETPOST('origin', 'alpha') == 'projet') {
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$projectid = GETPOSTINT('originid');
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} else {
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$projectid = GETPOSTINT('projectid');
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}
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if ($projectid > 0) {
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$object->setProject($projectid);
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}
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// Auto mark as read if created from backend
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if (getDolGlobalString('TICKET_AUTO_READ_WHEN_CREATED_FROM_BACKEND') && $user->hasRight('ticket', 'write')) {
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if (!$object->markAsRead($user) > 0) {
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setEventMessages($object->error, $object->errors, 'errors');
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}
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}
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// Auto assign user
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if ((empty($fk_user_assign) && getDolGlobalInt('TICKET_AUTO_ASSIGN_USER_CREATE') == 1) || (getDolGlobalInt('TICKET_AUTO_ASSIGN_USER_CREATE') == 2)) {
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$result = $object->assignUser($user, $user->id, 1);
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$object->add_contact($user->id, "SUPPORTTEC", 'internal');
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}
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}
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if (!$error) {
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// File transfer
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$object->copyFilesForTicket(''); // trackid is forced to '' because files were uploaded when no id for ticket exists yet and trackid was ''
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}
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}
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if (!$error) {
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$db->commit();
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if (!empty($backtopage)) {
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if (empty($id)) {
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$url = $backtopage;
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} else {
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$url = 'card.php?track_id=' . urlencode($object->track_id);
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}
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} else {
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$url = 'card.php?track_id=' . urlencode($object->track_id);
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}
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header("Location: " . $url);
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exit;
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} else {
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$db->rollback();
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setEventMessages($object->error, $object->errors, 'errors');
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}
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} else {
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$action = $ifErrorAction;
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}
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}
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// Mark as Read
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if ($action == "set_read" && $permissiontoadd) {
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$object->fetch('', '', GETPOST("track_id", 'alpha'));
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if ($object->markAsRead($user) > 0) {
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setEventMessages($langs->trans('TicketMarkedAsRead'), null, 'mesgs');
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header("Location: card.php?track_id=" . $object->track_id);
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exit;
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} else {
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setEventMessages($object->error, $object->errors, 'errors');
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}
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$action = 'view';
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}
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// Assign to someone
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if ($action == "assign_user" && GETPOST('btn_assign_user', 'alpha') && $permissiontoadd) {
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$object->fetch('', '', GETPOST("track_id", 'alpha'));
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$useroriginassign = $object->fk_user_assign;
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$usertoassign = GETPOSTINT('fk_user_assign');
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/*if (! ($usertoassign > 0)) {
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$error++;
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array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("AssignedTo")));
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$action = 'view';
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}*/
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if (!$error) {
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$ret = $object->assignUser($user, $usertoassign);
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if ($ret < 0) {
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$error++;
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}
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}
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if (!$error) { // Update list of contacts
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// If a user has already been assigned, we delete him from the contacts.
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if ($useroriginassign > 0) {
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$internal_contacts = $object->listeContact(-1, 'internal', 0, 'SUPPORTTEC');
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foreach ($internal_contacts as $key => $contact) {
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if ($contact['id'] !== $usertoassign) {
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$result = $object->delete_contact($contact['rowid']);
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if ($result < 0) {
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$error++;
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setEventMessages($object->error, $object->errors, 'errors');
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}
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}
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}
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}
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if ($usertoassign > 0 && $usertoassign !== $useroriginassign) {
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$result = $object->add_contact($usertoassign, "SUPPORTTEC", 'internal', $notrigger = 0);
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if ($result < 0) {
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$error++;
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setEventMessages($object->error, $object->errors, 'errors');
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}
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}
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}
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if (!$error) {
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// Log action in ticket logs table
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$object->fetch_user($usertoassign);
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setEventMessages($langs->trans('TicketAssigned'), null, 'mesgs');
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header("Location: card.php?track_id=" . $object->track_id);
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exit;
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} else {
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array_push($object->errors, $object->error);
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}
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$action = 'view';
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}
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// Action to add a message (private or not, with email or not).
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// This may also send an email (concatenated with email_intro and email footer if checkbox was selected)
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if ($action == 'add_message' && GETPOSTISSET('btn_add_message') && $permissiontoread) {
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$ret = $object->newMessage($user, $action, (GETPOST('private_message', 'alpha') == "on" ? 1 : 0), 0);
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if ($ret > 0) {
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if (!empty($backtopage)) {
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$url = $backtopage;
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} else {
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$url = 'card.php?track_id=' . urlencode($object->track_id);
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}
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header("Location: " . $url);
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exit;
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} else {
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setEventMessages($object->error, $object->errors, 'errors');
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$action = 'presend';
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}
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}
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if (($action == "confirm_close" || $action == "confirm_abandon") && GETPOST('confirm', 'alpha') == 'yes' && $permissiontoadd) {
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$object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha'));
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if ($object->close($user, ($action == "confirm_abandon" ? 1 : 0))) {
|
|
setEventMessages($langs->trans('TicketMarkedAsClosed'), null, 'mesgs');
|
|
|
|
$url = 'card.php?track_id=' . GETPOST('track_id', 'alpha');
|
|
header("Location: " . $url);
|
|
exit;
|
|
} else {
|
|
$action = '';
|
|
setEventMessages($object->error, $object->errors, 'errors');
|
|
}
|
|
}
|
|
|
|
if ($action == "confirm_public_close" && GETPOST('confirm', 'alpha') == 'yes' && $permissiontoadd) {
|
|
$object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha'));
|
|
if ($_SESSION['email_customer'] == $object->origin_email || $_SESSION['email_customer'] == $object->thirdparty->email) {
|
|
$object->context['contact_id'] = GETPOSTINT('contact_id');
|
|
|
|
$object->close($user);
|
|
|
|
setEventMessages('<div class="confirm">' . $langs->trans('TicketMarkedAsClosed') . '</div>', null, 'mesgs');
|
|
|
|
$url = 'card.php?track_id=' . GETPOST('track_id', 'alpha');
|
|
header("Location: " . $url);
|
|
exit;
|
|
} else {
|
|
setEventMessages($object->error, $object->errors, 'errors');
|
|
$action = '';
|
|
}
|
|
}
|
|
|
|
if ($action == 'confirm_delete_ticket' && GETPOST('confirm', 'alpha') == "yes" && $permissiontodelete) {
|
|
if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
|
|
if ($object->delete($user) > 0) {
|
|
setEventMessages('<div class="confirm">' . $langs->trans('TicketDeletedSuccess') . '</div>', null, 'mesgs');
|
|
header("Location: " . DOL_URL_ROOT . "/ticket/list.php");
|
|
exit;
|
|
} else {
|
|
$langs->load("errors");
|
|
$mesg = '<div class="error">' . $langs->trans($object->error) . '</div>';
|
|
$action = '';
|
|
}
|
|
}
|
|
}
|
|
|
|
// Set parent company
|
|
if ($action == 'set_thirdparty' && $user->hasRight('ticket', 'write')) {
|
|
if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
|
|
$result = $object->setCustomer(GETPOSTINT('editcustomer'));
|
|
$url = $_SERVER["PHP_SELF"] . '?track_id=' . GETPOST('track_id', 'alpha');
|
|
header("Location: " . $url);
|
|
exit();
|
|
}
|
|
}
|
|
|
|
// Set progress status
|
|
if ($action == 'set_progression' && $user->hasRight('ticket', 'write')) {
|
|
if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
|
|
$result = $object->setProgression(GETPOST('progress', 'alpha'));
|
|
|
|
$url = 'card.php?track_id=' . $object->track_id;
|
|
header("Location: " . $url);
|
|
exit();
|
|
}
|
|
}
|
|
|
|
// Set categories
|
|
if ($action == 'set_categories' && $user->hasRight('ticket', 'write')) {
|
|
if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
|
|
$result = $object->setCategories(GETPOST('categories', 'array'));
|
|
|
|
$url = 'card.php?track_id=' . $object->track_id;
|
|
header("Location: " . $url);
|
|
exit();
|
|
}
|
|
}
|
|
|
|
// Set Subject
|
|
if ($action == 'setsubject' && $user->hasRight('ticket', 'write')) {
|
|
if ($object->fetch(GETPOSTINT('id'))) {
|
|
if ($action == 'setsubject') { // Test on permission already done
|
|
$object->subject = GETPOST('subject', 'alphanohtml');
|
|
}
|
|
|
|
if ($action == 'setsubject' && empty($object->subject)) { // Test on permission already done
|
|
$error++;
|
|
setEventMessages($langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject")), null, 'errors');
|
|
}
|
|
|
|
if (!$error) {
|
|
if (!$object->update($user) >= 0) {
|
|
$error++;
|
|
setEventMessages($object->error, $object->errors, 'errors');
|
|
}
|
|
}
|
|
|
|
header("Location: " . $_SERVER['PHP_SELF'] . "?track_id=" . $object->track_id);
|
|
exit;
|
|
}
|
|
}
|
|
|
|
if ($action == 'confirm_reopen' && $user->hasRight('ticket', 'manage') && !GETPOST('cancel')) {
|
|
if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
|
|
// prevent browser refresh from reopening ticket several times
|
|
if ($object->status == Ticket::STATUS_CLOSED || $object->status == Ticket::STATUS_CANCELED) {
|
|
if ($object->fk_user_assign != null) {
|
|
$res = $object->setStatut(Ticket::STATUS_ASSIGNED, null, '', 'TICKET_MODIFY');
|
|
} else {
|
|
$res = $object->setStatut(Ticket::STATUS_NOT_READ, null, '', 'TICKET_MODIFY');
|
|
}
|
|
if ($res) {
|
|
$url = 'card.php?track_id=' . $object->track_id;
|
|
header("Location: " . $url);
|
|
exit();
|
|
} else {
|
|
$error++;
|
|
setEventMessages($object->error, $object->errors, 'errors');
|
|
}
|
|
}
|
|
}
|
|
} elseif ($action == 'classin' && $permissiontoadd) {
|
|
// Categorisation dans projet
|
|
if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
|
|
$object->setProject($projectid);
|
|
$url = 'card.php?track_id=' . $object->track_id;
|
|
header("Location: " . $url);
|
|
exit();
|
|
}
|
|
} elseif ($action == 'setcontract' && $permissiontoadd) {
|
|
// Categorisation dans contrat
|
|
if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
|
|
$object->setContract(GETPOSTINT('contractid'));
|
|
$url = 'card.php?track_id=' . $object->track_id;
|
|
header("Location: " . $url);
|
|
exit();
|
|
}
|
|
} elseif ($action == "set_message" && $user->hasRight('ticket', 'manage')) {
|
|
if (!GETPOST('cancel')) {
|
|
$object->fetch('', '', GETPOST('track_id', 'alpha'));
|
|
//$oldvalue_message = $object->message;
|
|
$fieldtomodify = GETPOST('message_initial', 'restricthtml');
|
|
|
|
$object->message = $fieldtomodify;
|
|
$ret = $object->update($user);
|
|
if ($ret > 0) {
|
|
//include_once DOL_DOCUMENT_ROOT.'/core/class/utils_diff.class.php';
|
|
// output the result of comparing two files as plain text
|
|
//$log_action .= Diff::toString(Diff::compare(strip_tags($oldvalue_message), strip_tags($object->message)));
|
|
|
|
setEventMessages($langs->trans('TicketMessageSuccesfullyUpdated'), null, 'mesgs');
|
|
} else {
|
|
$error++;
|
|
setEventMessages($object->error, $object->errors, 'errors');
|
|
}
|
|
}
|
|
|
|
$action = 'view';
|
|
} elseif ($action == 'confirm_set_status' && $permissiontoadd && !GETPOST('cancel')) {
|
|
// Reopen ticket
|
|
if ($object->fetch(GETPOSTINT('id'), GETPOST('track_id', 'alpha')) >= 0) {
|
|
$new_status = GETPOSTINT('new_status');
|
|
//$old_status = $object->status;
|
|
$res = $object->setStatut($new_status);
|
|
if ($res) {
|
|
$url = 'card.php?track_id=' . $object->track_id;
|
|
header("Location: " . $url);
|
|
exit();
|
|
} else {
|
|
$error++;
|
|
setEventMessages($object->error, $object->errors, 'errors');
|
|
}
|
|
}
|
|
}
|
|
|
|
// Action to update an extrafield
|
|
if ($action == "update_extras" && $permissiontoadd) {
|
|
$object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha'));
|
|
|
|
$ret = $extrafields->setOptionalsFromPost(null, $object, GETPOST('attribute', 'restricthtml'));
|
|
if ($ret < 0) {
|
|
$error++;
|
|
}
|
|
|
|
if (!$error) {
|
|
$result = $object->insertExtraFields(empty($triggermodname) ? '' : $triggermodname, $user);
|
|
if ($result < 0) {
|
|
$error++;
|
|
}
|
|
}
|
|
|
|
if ($error) {
|
|
setEventMessages($object->error, $object->errors, 'errors');
|
|
$action = 'edit_extras';
|
|
} else {
|
|
setEventMessages($langs->trans('RecordSaved'), null, 'mesgs');
|
|
$action = 'view';
|
|
}
|
|
}
|
|
|
|
if ($action == "change_property" && GETPOST('btn_update_ticket_prop', 'alpha') && $permissiontoadd) {
|
|
$object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha'));
|
|
|
|
$object->type_code = GETPOST('update_value_type', 'aZ09');
|
|
$object->severity_code = GETPOST('update_value_severity', 'aZ09');
|
|
$object->category_code = GETPOST('update_value_category', 'aZ09');
|
|
|
|
$ret = $object->update($user);
|
|
if ($ret > 0) {
|
|
setEventMessages($langs->trans('TicketUpdated'), null, 'mesgs');
|
|
} else {
|
|
$error++;
|
|
setEventMessages($object->error, $object->errors, 'errors');
|
|
}
|
|
$action = 'view';
|
|
}
|
|
|
|
|
|
$permissiondellink = $user->hasRight('ticket', 'write');
|
|
include DOL_DOCUMENT_ROOT . '/core/actions_dellink.inc.php'; // Must be 'include', not 'include_once'
|
|
|
|
// Actions to build doc
|
|
include DOL_DOCUMENT_ROOT . '/core/actions_builddoc.inc.php';
|
|
|
|
// Actions to send emails
|
|
$triggersendname = 'TICKET_SENTBYMAIL';
|
|
$paramname = 'id';
|
|
$autocopy = 'MAIN_MAIL_AUTOCOPY_TICKET_TO'; // used to know the automatic BCC to add
|
|
$trackid = 'tic' . $object->id;
|
|
include DOL_DOCUMENT_ROOT . '/core/actions_sendmails.inc.php';
|
|
|
|
// Set $action to correct value for the case we used presend action to add a message
|
|
if (GETPOSTISSET('actionbis') && $action == 'presend') { // Test on permission not required here
|
|
$action = 'presend_addmessage';
|
|
}
|
|
}
|
|
|
|
|
|
/*
|
|
* View
|
|
*/
|
|
|
|
$userstat = new User($db);
|
|
$form = new Form($db);
|
|
$formfile = new FormFile($db);
|
|
$formticket = new FormTicket($db);
|
|
if (isModEnabled('project')) {
|
|
$formproject = new FormProjets($db);
|
|
}
|
|
|
|
$help_url = 'EN:Module_Ticket|FR:DocumentationModuleTicket';
|
|
|
|
$title = $actionobject->getTitle($action);
|
|
|
|
llxHeader('', $title, $help_url, '', 0, 0, '', '', '', 'mod-ticket page-card');
|
|
|
|
if ($action == 'create' || $action == 'presend') {
|
|
if (empty($permissiontoadd)) {
|
|
accessforbidden('NotEnoughPermissions', 0, 1);
|
|
}
|
|
|
|
$formticket = new FormTicket($db);
|
|
|
|
print load_fiche_titre($langs->trans('NewTicket'), '', 'ticket');
|
|
|
|
$formticket->trackid = ''; // TODO Use a unique key 'tic' to avoid conflict in upload file feature
|
|
$formticket->withfromsocid = $socid ? $socid : $user->socid;
|
|
$formticket->withfromcontactid = $contactid ? $contactid : '';
|
|
$formticket->withtitletopic = 1;
|
|
$formticket->withnotifytiersatcreate = ($notifyTiers ? 1 : (getDolGlobalString('TICKET_CHECK_NOTIFY_THIRDPARTY_AT_CREATION') ? 1 : 0));
|
|
$formticket->withusercreate = 0;
|
|
$formticket->withref = 1;
|
|
$formticket->fk_user_create = $user->id;
|
|
$formticket->withfile = 2;
|
|
$formticket->withextrafields = 1;
|
|
$formticket->param = array('origin' => GETPOST('origin'), 'originid' => GETPOST('originid'));
|
|
|
|
$formticket->withcancel = 1;
|
|
|
|
// Init list of files
|
|
if (GETPOST("mode", "aZ09") == 'init') {
|
|
$formticket->clear_attached_files();
|
|
}
|
|
|
|
$formticket->showForm(1, 'create', 0, null, $action, $object);
|
|
|
|
print dol_get_fiche_end();
|
|
} elseif ($action == 'edit' && $user->rights->ticket->write && $object->status < Ticket::STATUS_CLOSED) {
|
|
if (empty($permissiontoadd)) {
|
|
accessforbidden('NotEnoughPermissions', 0, 1);
|
|
}
|
|
|
|
$formticket = new FormTicket($db);
|
|
|
|
$head = ticket_prepare_head($object);
|
|
|
|
print dol_get_fiche_head($head, 'tabTicket', $langs->trans('Ticket'), -1, 'ticket');
|
|
|
|
$formticket->trackid = $object->track_id; // TODO Use a unique key 'tic' to avoid conflict in upload file feature
|
|
$formticket->withfromsocid = $object->socid;
|
|
$formticket->withtitletopic = 1;
|
|
// $formticket->withnotifytiersatcreate = ($notifyTiers ? 1 : (getDolGlobalString('TICKET_CHECK_NOTIFY_THIRDPARTY_AT_CREATION') ? 1 : 0));
|
|
$formticket->withnotifytiersatcreate = 0;
|
|
$formticket->withusercreate = 0;
|
|
$formticket->withref = 1;
|
|
$formticket->fk_user_create = $user->id;
|
|
$formticket->withfile = 0;
|
|
$formticket->action = 'update';
|
|
$formticket->withextrafields = 1;
|
|
$formticket->param = array('origin' => GETPOST('origin'), 'originid' => GETPOST('originid'));
|
|
|
|
$formticket->withcancel = 1;
|
|
|
|
$formticket->showForm(0, 'edit', 0, null, $action, $object);
|
|
|
|
print dol_get_fiche_end();
|
|
} elseif (empty($action) || in_array($action, ['builddoc', 'view', 'addlink', 'dellink', 'presend', 'presend_addmessage', 'close', 'abandon', 'delete', 'editcustomer', 'progression', 'categories', 'reopen', 'edit_contrat', 'editsubject', 'edit_extras', 'update_extras', 'edit_extrafields', 'set_extrafields', 'classify', 'sel_contract', 'edit_message_init', 'set_status', 'dellink'])) {
|
|
if (!empty($res) && $res > 0) {
|
|
// or for unauthorized internals users
|
|
if (!$user->socid && (getDolGlobalString('TICKET_LIMIT_VIEW_ASSIGNED_ONLY') && $object->fk_user_assign != $user->id) && !$user->hasRight('ticket', 'manage')) {
|
|
accessforbidden('', 0, 1);
|
|
}
|
|
|
|
|
|
// Confirmation close
|
|
if ($action == 'close') {
|
|
$thirdparty_contacts = $object->getInfosTicketExternalContact(1);
|
|
$contacts_select = array(
|
|
'-2' => $langs->trans('TicketNotifyAllTiersAtClose'),
|
|
'-3' => $langs->trans('TicketNotNotifyTiersAtClose')
|
|
);
|
|
foreach ($thirdparty_contacts as $thirdparty_contact) {
|
|
$contacts_select[$thirdparty_contact['id']] = $thirdparty_contact['civility'] . ' ' . $thirdparty_contact['lastname'] . ' ' . $thirdparty_contact['firstname'];
|
|
}
|
|
|
|
// Default select all or no contact
|
|
$default = (getDolGlobalString('TICKET_NOTIFY_AT_CLOSING') ? -2 : -3);
|
|
$formquestion = array(
|
|
array(
|
|
'name' => 'contactid',
|
|
'type' => 'select',
|
|
'label' => $langs->trans('NotifyThirdpartyOnTicketClosing'),
|
|
'values' => $contacts_select,
|
|
'default' => $default
|
|
),
|
|
);
|
|
|
|
print $form->formconfirm($url_page_current."?track_id=".$object->track_id, $langs->trans("CloseATicket"), $langs->trans("ConfirmCloseAticket"), "confirm_close", $formquestion, '', 1);
|
|
}
|
|
// Confirmation abandon
|
|
if ($action == 'abandon') {
|
|
print $form->formconfirm($url_page_current."?track_id=".$object->track_id, $langs->trans("AbandonTicket"), $langs->trans("ConfirmAbandonTicket"), "confirm_abandon", '', '', 1);
|
|
}
|
|
// Confirmation delete
|
|
if ($action == 'delete') {
|
|
print $form->formconfirm($url_page_current."?track_id=".$object->track_id, $langs->trans("Delete"), $langs->trans("ConfirmDeleteTicket"), "confirm_delete_ticket", '', '', 1);
|
|
}
|
|
// Confirm reopen
|
|
if ($action == 'reopen') {
|
|
print $form->formconfirm($url_page_current.'?track_id='.$object->track_id, $langs->trans('ReOpen'), $langs->trans('ConfirmReOpenTicket'), 'confirm_reopen', '', '', 1);
|
|
}
|
|
// Confirmation status change
|
|
if ($action == 'set_status') {
|
|
$new_status = GETPOST('new_status');
|
|
//var_dump($url_page_current . "?track_id=" . $object->track_id);
|
|
print $form->formconfirm($url_page_current."?track_id=".$object->track_id."&new_status=".GETPOST('new_status'), $langs->trans("TicketChangeStatus"), $langs->trans("TicketConfirmChangeStatus", $langs->transnoentities($object->labelStatusShort[$new_status])), "confirm_set_status", '', '', 1);
|
|
}
|
|
|
|
// project info
|
|
if ($projectid > 0) {
|
|
$projectstat = new Project($db);
|
|
if ($projectstat->fetch($projectid) > 0) {
|
|
$projectstat->fetch_thirdparty();
|
|
|
|
// To verify role of users
|
|
//$userAccess = $object->restrictedProjectArea($user,'read');
|
|
$userWrite = $projectstat->restrictedProjectArea($user, 'write');
|
|
//$userDelete = $object->restrictedProjectArea($user,'delete');
|
|
//print "userAccess=".$userAccess." userWrite=".$userWrite." userDelete=".$userDelete;
|
|
|
|
$head = project_prepare_head($projectstat);
|
|
|
|
print dol_get_fiche_head($head, 'ticket', $langs->trans("Project"), 0, ($projectstat->public ? 'projectpub' : 'project'));
|
|
|
|
print '<table class="border centpercent">';
|
|
|
|
$linkback = '<a href="'.DOL_URL_ROOT.'/projet/list.php?restore_lastsearch_values=1">'.$langs->trans("BackToList").'</a>';
|
|
|
|
// Ref
|
|
print '<tr><td width="30%">'.$langs->trans('Ref').'</td><td colspan="3">';
|
|
// Define a complementary filter for search of next/prev ref.
|
|
if (!$user->hasRight('projet', 'all', 'lire')) {
|
|
$objectsListId = $projectstat->getProjectsAuthorizedForUser($user, $mine, 0);
|
|
$projectstat->next_prev_filter = "rowid IN (".$db->sanitize(count($objectsListId) ? implode(',', array_keys($objectsListId)) : '0').")";
|
|
}
|
|
print $form->showrefnav($projectstat, 'ref', $linkback, 1, 'ref', 'ref', '');
|
|
print '</td></tr>';
|
|
|
|
// Label
|
|
print '<tr><td>'.$langs->trans("Label").'</td><td>'.$projectstat->title.'</td></tr>';
|
|
|
|
// Customer
|
|
print "<tr><td>".$langs->trans("ThirdParty")."</td>";
|
|
print '<td colspan="3">';
|
|
if ($projectstat->thirdparty->id > 0) {
|
|
print $projectstat->thirdparty->getNomUrl(1);
|
|
} else {
|
|
print ' ';
|
|
}
|
|
|
|
print '</td></tr>';
|
|
|
|
// Visibility
|
|
print '<tr><td>'.$langs->trans("Visibility").'</td><td>';
|
|
if ($projectstat->public) {
|
|
print $langs->trans('SharedProject');
|
|
} else {
|
|
print $langs->trans('PrivateProject');
|
|
}
|
|
|
|
print '</td></tr>';
|
|
|
|
// Status
|
|
print '<tr><td>'.$langs->trans("Status").'</td><td>'.$projectstat->getLibStatut(4).'</td></tr>';
|
|
|
|
print "</table>";
|
|
|
|
print dol_get_fiche_end();
|
|
} else {
|
|
print "ErrorRecordNotFound";
|
|
}
|
|
} elseif ($socid > 0) {
|
|
$object->fetch_thirdparty();
|
|
$head = societe_prepare_head($object->thirdparty);
|
|
|
|
print dol_get_fiche_head($head, 'ticket', $langs->trans("ThirdParty"), 0, 'company');
|
|
|
|
dol_banner_tab($object->thirdparty, 'socid', '', ($user->socid ? 0 : 1), 'rowid', 'nom');
|
|
|
|
print dol_get_fiche_end();
|
|
}
|
|
|
|
if (!$user->socid && getDolGlobalString('TICKET_LIMIT_VIEW_ASSIGNED_ONLY')) {
|
|
$object->next_prev_filter = "te.fk_user_assign = ".((int) $user->id);
|
|
} elseif ($user->socid > 0) {
|
|
$object->next_prev_filter = "te.fk_soc = ".((int) $user->socid);
|
|
}
|
|
|
|
$head = ticket_prepare_head($object);
|
|
|
|
print dol_get_fiche_head($head, 'tabTicket', $langs->trans("Ticket"), -1, 'ticket');
|
|
|
|
$morehtmlref = '<div class="refidno">';
|
|
|
|
if ($user->hasRight('ticket', 'write') && !$user->socid) {
|
|
$morehtmlref .= '<a class="editfielda" href="'.$url_page_current.'?action=editsubject&token='.newToken().'&track_id='.$object->track_id.'">'.img_edit($langs->transnoentitiesnoconv('SetTitle'), 0).'</a> ';
|
|
}
|
|
if ($action != 'editsubject') {
|
|
$morehtmlref .= dolPrintLabel($object->subject);
|
|
} else {
|
|
$morehtmlref .= '<form method="post" action="'.$_SERVER["PHP_SELF"].'">';
|
|
$morehtmlref .= '<input type="hidden" name="action" value="setsubject">';
|
|
$morehtmlref .= '<input type="hidden" name="token" value="'.newToken().'">';
|
|
$morehtmlref .= '<input type="hidden" name="id" value="20">';
|
|
$morehtmlref .= '<input type="text" class="minwidth300" id="subject" name="subject" value="'.$object->subject.'" autofocus="">';
|
|
$morehtmlref .= '<input type="submit" class="smallpaddingimp button valignmiddle" name="modify" value="'.$langs->trans("Modify").'">';
|
|
$morehtmlref .= '<input type="submit" class="smallpaddingimp button button-cancel vlignmiddle" name="cancel" value="'.$langs->trans("Cancel").'">';
|
|
$morehtmlref .= '</form>';
|
|
}
|
|
|
|
// Author
|
|
$createdbyshown = 0;
|
|
if ($object->fk_user_create > 0) {
|
|
$morehtmlref .= '<br>'.$langs->trans("CreatedBy").' : ';
|
|
|
|
$fuser = new User($db);
|
|
$fuser->fetch($object->fk_user_create);
|
|
$morehtmlref .= $fuser->getNomUrl(-1);
|
|
$createdbyshown++;
|
|
}
|
|
|
|
$createdfrompublicticket = 0;
|
|
$createdfromemailcollector = 0;
|
|
if (!empty($object->origin_email) && (empty($object->email_msgid) || preg_match('/dolibarr\-tic\d+/', $object->email_msgid))) {
|
|
// If ticket create from public interface - TODO Add a more robust test to know if created by public interface
|
|
$createdfrompublicticket = 1;
|
|
} elseif (!empty($object->email_msgid)) {
|
|
// If ticket create by emailcollector - TODO Add a more robust test to know if created by email collector (using import ky ?)
|
|
$createdfromemailcollector = 1;
|
|
}
|
|
|
|
//var_dump($object);
|
|
if ($createdfrompublicticket) {
|
|
$htmltooptip = $langs->trans("OriginEmail").': '.$object->origin_email;
|
|
$htmltooptip .= '<br>'.$langs->trans("IP").': '.$object->ip;
|
|
$morehtmlref .= ($createdbyshown ? ' - ' : '<br>');
|
|
$morehtmlref .= ($createdbyshown ? '' : $langs->trans("CreatedBy").' : ');
|
|
$morehtmlref .= img_picto('', 'email', 'class="paddingrightonly"');
|
|
$morehtmlref .= dol_escape_htmltag($object->origin_email).' <small class="hideonsmartphone opacitymedium">- '.$form->textwithpicto($langs->trans("CreatedByPublicPortal"), $htmltooptip, 1, 'help', '', 0, 3, 'tooltip').'</small>';
|
|
} elseif ($createdfromemailcollector) {
|
|
$langs->load("mails");
|
|
$htmltooltip = $langs->trans("EmailMsgID").': '.$object->email_msgid;
|
|
$htmltooltip .= '<br>'.$langs->trans("EmailDate").': '.dol_print_date($object->email_date, 'dayhour');
|
|
$htmltooltip .= '<br>'.$langs->trans("MailFrom").': '.$object->origin_email;
|
|
$htmltooltip .= '<br>'.$langs->trans("MailReply").': '.$object->origin_replyto;
|
|
$htmltooltip .= '<br>'.$langs->trans("MailReferences").': '.$object->origin_references;
|
|
$morehtmlref .= ($createdbyshown ? ' - ' : '<br>');
|
|
$morehtmlref .= ($createdbyshown ? '' : $langs->trans("CreatedBy").' : ');
|
|
$morehtmlref .= img_picto('', 'email', 'class="paddingrightonly"');
|
|
$morehtmlref .= dol_escape_htmltag($object->origin_email).' <small class="hideonsmartphone opacitymedium">- '.$form->textwithpicto($langs->trans("CreatedByEmailCollector"), $htmltooltip, 1, 'help', '', 0, 3, 'tooltip').'</small>';
|
|
}
|
|
|
|
$permissiontoedit = $object->status < 8 && !$user->socid && $user->hasRight('ticket', 'write');
|
|
//$permissiontoedit = 0;
|
|
|
|
// Thirdparty
|
|
if (isModEnabled("societe")) {
|
|
$morehtmlref .= '<br>';
|
|
$morehtmlref .= img_picto($langs->trans("ThirdParty"), 'company', 'class="pictofixedwidth"');
|
|
if ($action != 'editcustomer' && $permissiontoedit) {
|
|
$morehtmlref .= '<a class="editfielda" href="'.$url_page_current.'?action=editcustomer&token='.newToken().'&track_id='.$object->track_id.'">'.img_edit($langs->transnoentitiesnoconv('SetThirdParty'), 0).'</a> ';
|
|
}
|
|
$morehtmlref .= $form->form_thirdparty($url_page_current.'?track_id='.$object->track_id, $object->socid, $action == 'editcustomer' ? 'editcustomer' : 'none', '', 1, 0, 0, array(), 1);
|
|
if (!empty($object->socid)) {
|
|
$morehtmlref .= ' - <a href="'.DOL_URL_ROOT.'/ticket/list.php?socid='.$object->socid.'&sortfield=t.datec&sortorder=desc">'.img_picto($langs->trans("Tickets"), 'ticket', 'class="pictofixedwidth"').' '.$langs->trans("TicketHistory").'</a>';
|
|
}
|
|
}
|
|
|
|
// Project
|
|
if (isModEnabled('project')) {
|
|
$langs->load("projects");
|
|
$morehtmlref .= '<br>';
|
|
if ($permissiontoedit) {
|
|
$object->fetch_project();
|
|
$morehtmlref .= img_picto($langs->trans("Project"), 'project'.((is_object($object->project) && $object->project->public) ? 'pub' : ''), 'class="pictofixedwidth"');
|
|
if ($action != 'classify') {
|
|
$morehtmlref .= '<a class="editfielda" href="'.$_SERVER['PHP_SELF'].'?action=classify&token='.newToken().'&id='.$object->id.'">'.img_edit($langs->transnoentitiesnoconv('SetProject')).'</a> ';
|
|
}
|
|
$morehtmlref .= $form->form_project($_SERVER['PHP_SELF'].'?id='.$object->id, $object->socid, $object->fk_project, ($action == 'classify' ? 'projectid' : 'none'), 0, 0, 0, 1, '', 'maxwidth300');
|
|
} else {
|
|
if (!empty($object->fk_project)) {
|
|
$object->fetch_project();
|
|
$morehtmlref .= $object->project->getNomUrl(1);
|
|
if ($object->project->title) {
|
|
$morehtmlref .= '<span class="opacitymedium"> - '.dol_escape_htmltag($object->project->title).'</span>';
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
// Contract
|
|
if (getDolGlobalString('TICKET_LINK_TO_CONTRACT_WITH_HARDLINK')) {
|
|
// Deprecated. Duplicate feature. Ticket can already be linked to contract with the generic "Link to" feature.
|
|
if (isModEnabled('contract')) {
|
|
$langs->load('contracts');
|
|
$morehtmlref .= '<br>';
|
|
if ($permissiontoedit) {
|
|
$morehtmlref .= img_picto($langs->trans("Contract"), 'contract', 'class="pictofixedwidth"');
|
|
if ($action == 'edit_contrat') {
|
|
$formcontract = new FormContract($db);
|
|
$morehtmlref .= $formcontract->formSelectContract($_SERVER["PHP_SELF"].'?id='.$object->id, $object->socid, $object->fk_contract, 'contratid', 0, 1, 1, 1);
|
|
} else {
|
|
$morehtmlref .= '<a class="editfielda" href="'.$_SERVER["PHP_SELF"].'?action=edit_contrat&token='.newToken().'&id='.$object->id.'">';
|
|
$morehtmlref .= img_edit($langs->trans('SetContract'));
|
|
$morehtmlref .= '</a>';
|
|
}
|
|
} else {
|
|
if (!empty($object->fk_contract)) {
|
|
$contratstatic = new Contrat($db);
|
|
$contratstatic->fetch($object->fk_contract);
|
|
//print '<a href="'.DOL_URL_ROOT.'/projet/card.php?id='.$selected.'">'.$projet->title.'</a>';
|
|
$morehtmlref .= $contratstatic->getNomUrl(0, '', 1);
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
$morehtmlref .= '</div>';
|
|
|
|
$linkback = '<a href="'.DOL_URL_ROOT.'/ticket/list.php?restore_lastsearch_values=1"><strong>'.$langs->trans("BackToList").'</strong></a> ';
|
|
|
|
dol_banner_tab($object, 'ref', $linkback, ($user->socid ? 0 : 1), 'ref', 'ref', $morehtmlref);
|
|
|
|
print '<div class="fichecenter">';
|
|
print '<div class="fichehalfleft">';
|
|
print '<div class="underbanner clearboth"></div>';
|
|
|
|
print '<table class="border tableforfield centpercent">';
|
|
|
|
// Track ID
|
|
print '<tr><td class="titlefield">'.$langs->trans("TicketTrackId").'</td><td>';
|
|
if (!empty($object->track_id)) {
|
|
if (empty($object->ref)) {
|
|
$object->ref = $object->id;
|
|
print $form->showrefnav($object, 'id', $linkback, 1, 'rowid', 'track_id');
|
|
} else {
|
|
print dolPrintLabel($object->track_id);
|
|
}
|
|
} else {
|
|
print $langs->trans('None');
|
|
}
|
|
print '</td></tr>';
|
|
|
|
// Subject
|
|
/*
|
|
print '<tr><td>';
|
|
print $form->editfieldkey("Subject", 'subject', $object->subject, $object, $user->hasRight('ticket', 'write') && !$user->socid, 'string');
|
|
print '</td><td>';
|
|
print $form->editfieldval("Subject", 'subject', $object->subject, $object, $user->hasRight('ticket', 'write') && !$user->socid, 'string');
|
|
print '</td></tr>';
|
|
*/
|
|
|
|
// Creation date
|
|
print '<tr><td>'.$langs->trans("DateCreation").'</td><td>';
|
|
print dol_print_date($object->datec, 'dayhour', 'tzuser');
|
|
print '<span class="opacitymedium"> - '.$langs->trans("TimeElapsedSince").': <i>'.convertSecondToTime(roundUpToNextMultiple($now - $object->datec, 60)).'</i></span>';
|
|
print '</td></tr>';
|
|
|
|
// Origin
|
|
/*
|
|
if ($object->email_msgid) {
|
|
$texttoshow = $langs->trans("CreatedByEmailCollector");
|
|
} elseif ($object->origin_email) {
|
|
$texttoshow = $langs->trans("FromPublicEmail");
|
|
}
|
|
if ($texttoshow) {
|
|
print '<tr><td class="titlefield fieldname_email_origin">';
|
|
print $langs->trans("Origin");
|
|
print '</td>';
|
|
print '<td class="valuefield fieldname_email_origin">';
|
|
print $texttoshow;
|
|
print '</td></tr>';
|
|
}
|
|
*/
|
|
|
|
// Read date
|
|
print '<tr><td>'.$langs->trans("TicketReadOn").'</td><td>';
|
|
if (!empty($object->date_read)) {
|
|
print dol_print_date($object->date_read, 'dayhour', 'tzuser');
|
|
print '<span class="opacitymedium"> - '.$langs->trans("TicketTimeElapsedBeforeSince").': <i>'.convertSecondToTime(roundUpToNextMultiple($object->date_read - $object->datec, 60)).'</i>';
|
|
print ' / <i>'.convertSecondToTime(roundUpToNextMultiple($now - $object->date_read, 60)).'</i></span>';
|
|
}
|
|
print '</td></tr>';
|
|
|
|
// Close date
|
|
print '<tr><td>'.$langs->trans("TicketCloseOn").'</td><td>';
|
|
if (!empty($object->date_close)) {
|
|
print dol_print_date($object->date_close, 'dayhour', 'tzuser');
|
|
}
|
|
print '</td></tr>';
|
|
|
|
// User assigned
|
|
print '<tr><td>';
|
|
print '<table class="nobordernopadding" width="100%"><tr><td class="nowrap">';
|
|
print $langs->trans("AssignedTo");
|
|
if (isset($object->status) && $object->status < $object::STATUS_CLOSED && GETPOST('set', 'alpha') != "assign_ticket" && $user->hasRight('ticket', 'manage')) {
|
|
print '</td><td class="right"><a class="editfielda" href="'.$url_page_current.'?track_id='.urlencode($object->track_id).'&set=assign_ticket">'.img_edit($langs->trans('Modify')).'</a>';
|
|
}
|
|
print '</td></tr></table>';
|
|
print '</td><td>';
|
|
if (GETPOST('set', 'alpha') != "assign_ticket" && $object->fk_user_assign > 0) {
|
|
$userstat->fetch($object->fk_user_assign);
|
|
print $userstat->getNomUrl(-1);
|
|
}
|
|
|
|
// Show user list to assignate one if status is "read"
|
|
if (GETPOST('set', 'alpha') == "assign_ticket" && $object->status < 8 && !$user->socid && $user->hasRight('ticket', 'write')) {
|
|
print '<form method="post" name="ticket" enctype="multipart/form-data" action="'.$url_page_current.'">';
|
|
print '<input type="hidden" name="token" value="'.newToken().'">';
|
|
print '<input type="hidden" name="action" value="assign_user">';
|
|
print '<input type="hidden" name="track_id" value="'.$object->track_id.'">';
|
|
//print '<label for="fk_user_assign">'.$langs->trans("AssignUser").'</label> ';
|
|
print $form->select_dolusers(empty($object->fk_user_assign) ? $user->id : $object->fk_user_assign, 'fk_user_assign', 1);
|
|
print ' <input type="submit" class="button smallpaddingimp" name="btn_assign_user" value="'.$langs->trans("Validate").'" />';
|
|
print '</form>';
|
|
}
|
|
print '</td></tr>';
|
|
|
|
// Progression
|
|
print '<tr><td>';
|
|
print '<table class="nobordernopadding centpercent"><tr><td class="nowrap">';
|
|
print $langs->trans('Progression').'</td><td class="left">';
|
|
print '</td>';
|
|
if ($action != 'progression' && isset($object->status) && $object->status < $object::STATUS_CLOSED && !$user->socid) {
|
|
print '<td class="right"><a class="editfielda" href="'.$url_page_current.'?action=progression&token='.newToken().'&track_id='.urlencode($object->track_id).'">'.img_edit($langs->trans('Modify')).'</a></td>';
|
|
}
|
|
print '</tr></table>';
|
|
print '</td><td>';
|
|
if ($user->hasRight('ticket', 'write') && $action == 'progression') {
|
|
print '<form action="'.$url_page_current.'" method="post">';
|
|
print '<input type="hidden" name="token" value="'.newToken().'">';
|
|
print '<input type="hidden" name="track_id" value="'.$track_id.'">';
|
|
print '<input type="hidden" name="action" value="set_progression">';
|
|
print '<input type="text" class="flat width75" name="progress" value="'.$object->progress.'">';
|
|
print ' <input type="submit" class="button button-edit smallpaddingimp" value="'.$langs->trans('Modify').'">';
|
|
print '</form>';
|
|
} else {
|
|
print($object->progress > 0 ? $object->progress : '0').'%';
|
|
}
|
|
print '</td>';
|
|
print '</tr>';
|
|
|
|
// Timing (Duration sum of linked fichinter)
|
|
if (isModEnabled('intervention')) {
|
|
$object->fetchObjectLinked();
|
|
$num = count($object->linkedObjects);
|
|
$timing = 0;
|
|
$foundinter = 0;
|
|
if ($num) {
|
|
foreach ($object->linkedObjects as $objecttype => $objects) {
|
|
if ($objecttype == "fichinter") {
|
|
foreach ($objects as $fichinter) {
|
|
$foundinter++;
|
|
/** @var Fichinter $fichinter */
|
|
$timing += $fichinter->duration;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
print '<tr><td>';
|
|
print $form->textwithpicto($langs->trans("TicketDurationAuto"), $langs->trans("TicketDurationAutoInfos"), 1);
|
|
print '</td><td>';
|
|
print $foundinter ? convertSecondToTime($timing, 'all', getDolGlobalInt('MAIN_DURATION_OF_WORKDAY')) : '';
|
|
print '</td></tr>';
|
|
}
|
|
|
|
// Other attributes
|
|
include DOL_DOCUMENT_ROOT.'/core/tpl/extrafields_view.tpl.php';
|
|
|
|
print '</table>';
|
|
|
|
|
|
// End of left column and beginning of right column
|
|
print '</div><div class="fichehalfright">';
|
|
|
|
|
|
print '<form method="post" name="formticketproperties" action="'.$url_page_current.'">';
|
|
print '<input type="hidden" name="token" value="'.newToken().'">';
|
|
print '<input type="hidden" name="action" value="change_property">';
|
|
print '<input type="hidden" name="track_id" value="'.$track_id.'">';
|
|
print '<input type="hidden" name="trackid" value="'.$trackid.'">';
|
|
|
|
// Classification of ticket
|
|
print '<div class="div-table-responsive-no-min">'; // You can use div-table-responsive-no-min if you don't need reserved height for your table
|
|
print '<table class="border tableforfield centpercent margintable bordertopimp">';
|
|
print '<tr class="liste_titre">';
|
|
print '<td>';
|
|
print $langs->trans('TicketProperties');
|
|
print '</td>';
|
|
print '<td>';
|
|
if (GETPOST('set', 'alpha') == 'properties' && $user->hasRight('ticket', 'write')) {
|
|
print '<input type="submit" class="button smallpaddingimp" name="btn_update_ticket_prop" value="'.$langs->trans("Modify").'" />';
|
|
} else {
|
|
// Button to edit Properties
|
|
if (isset($object->status) && ($object->status < $object::STATUS_NEED_MORE_INFO || !getDolGlobalInt('TICKET_DISALLOW_CLASSIFICATION_MODIFICATION_EVEN_IF_CLOSED')) && $user->hasRight('ticket', 'write')) {
|
|
print ' <a class="editfielda" href="card.php?track_id='.$object->track_id.'&set=properties">'.img_edit($langs->trans('Modify')).'</a>';
|
|
}
|
|
}
|
|
print '</td>';
|
|
print '</tr>';
|
|
|
|
if (GETPOST('set', 'alpha') == 'properties' && $user->hasRight('ticket', 'write')) {
|
|
print '<tr>';
|
|
// Type
|
|
print '<td class="titlefield">';
|
|
print $langs->trans('Type');
|
|
print '</td><td>';
|
|
$formticket->selectTypesTickets($object->type_code, 'update_value_type', '', 2);
|
|
print '</td>';
|
|
print '</tr>';
|
|
// Group
|
|
print '<tr>';
|
|
print '<td>';
|
|
print $langs->trans('TicketCategory');
|
|
print '</td><td>';
|
|
$formticket->selectGroupTickets($object->category_code, 'update_value_category', '', 2, 0, 0, 0, 'maxwidth500 widthcentpercentminusxx');
|
|
print '</td>';
|
|
print '</tr>';
|
|
// Severity
|
|
print '<tr>';
|
|
print '<td>';
|
|
print $langs->trans('TicketSeverity');
|
|
print '</td><td>';
|
|
$formticket->selectSeveritiesTickets($object->severity_code, 'update_value_severity', '', 2);
|
|
print '</td>';
|
|
print '</tr>';
|
|
} else {
|
|
// Type
|
|
print '<tr><td class="titlefield">'.$langs->trans("Type").'</td><td>';
|
|
if (!empty($object->type_code)) {
|
|
print $langs->getLabelFromKey($db, 'TicketTypeShort'.$object->type_code, 'c_ticket_type', 'code', 'label', $object->type_code);
|
|
}
|
|
print '</td></tr>';
|
|
// Group
|
|
$s = '';
|
|
if (!empty($object->category_code)) {
|
|
$s = $langs->getLabelFromKey($db, 'TicketCategoryShort'.$object->category_code, 'c_ticket_category', 'code', 'label', $object->category_code);
|
|
}
|
|
print '<tr><td>'.$langs->trans("TicketCategory").'</td><td class="tdoverflowmax200" title="'.dol_escape_htmltag($s).'">';
|
|
print dol_escape_htmltag($s);
|
|
print '</td></tr>';
|
|
// Severity
|
|
print '<tr><td>'.$langs->trans("TicketSeverity").'</td><td>';
|
|
if (!empty($object->severity_code)) {
|
|
print $langs->getLabelFromKey($db, 'TicketSeverityShort'.$object->severity_code, 'c_ticket_severity', 'code', 'label', $object->severity_code);
|
|
}
|
|
print '</td></tr>';
|
|
}
|
|
print '</table>'; // End table actions
|
|
print '</div>';
|
|
|
|
print '</form>';
|
|
|
|
// Tags/Categories
|
|
if (isModEnabled('category')) {
|
|
print '<table class="border centpercent tableforfield">';
|
|
print '<tr>';
|
|
print '<td class="valignmiddle titlefield">';
|
|
print '<table class="nobordernopadding centpercent"><tr><td class="titlefield">';
|
|
print $langs->trans("Categories");
|
|
if ($action != 'categories' && !$user->socid) {
|
|
print '<td class="right"><a class="editfielda" href="'.$url_page_current.'?action=categories&track_id='.$object->track_id.'">'.img_edit($langs->trans('Modify')).'</a></td>';
|
|
}
|
|
print '</table>';
|
|
print '</td>';
|
|
|
|
if ($user->hasRight('ticket', 'write') && $action == 'categories') {
|
|
$cate_arbo = $form->select_all_categories(Categorie::TYPE_TICKET, '', 'parent', 64, 0, 3);
|
|
if (is_array($cate_arbo)) {
|
|
// Categories
|
|
print '<td colspan="3">';
|
|
print '<form action="'.$url_page_current.'" method="POST">';
|
|
print '<input type="hidden" name="token" value="'.newToken().'">';
|
|
print '<input type="hidden" name="track_id" value="'.$track_id.'">';
|
|
print '<input type="hidden" name="action" value="set_categories">';
|
|
|
|
$category = new Categorie($db);
|
|
$cats = $category->containing($object->id, 'ticket');
|
|
$arrayselected = array();
|
|
foreach ($cats as $cat) {
|
|
$arrayselected[] = $cat->id;
|
|
}
|
|
|
|
print img_picto('', 'category', 'class="pictofixedwidth"').$form->multiselectarray('categories', $cate_arbo, $arrayselected, '', 0, 'maxwidth500 widthcentpercentminusx', 0, 0);
|
|
print '<input type="submit" class="button button-edit smallpaddingimp" value="'.$langs->trans('Save').'">';
|
|
print '</form>';
|
|
print "</td>";
|
|
}
|
|
} else {
|
|
print '<td colspan="3">';
|
|
print $form->showCategories($object->id, Categorie::TYPE_TICKET, 1);
|
|
print "</td></tr>";
|
|
}
|
|
|
|
print '</table>';
|
|
}
|
|
|
|
// View Original message
|
|
$actionobject->viewTicketOriginalMessage($user, $action, $object);
|
|
|
|
|
|
// Display navbar with links to change ticket status
|
|
print '<!-- navbar with status -->';
|
|
if (!$user->socid && $user->hasRight('ticket', 'write') && isset($object->status) && $object->status < $object::STATUS_CLOSED) {
|
|
$actionobject->viewStatusActions($object);
|
|
}
|
|
|
|
|
|
if (getDolGlobalString('MAIN_DISABLE_CONTACTS_TAB')) {
|
|
print load_fiche_titre($langs->trans('Contacts'), '', 'title_companies.png');
|
|
|
|
print '<div class="div-table-responsive-no-min">';
|
|
print '<div class="tagtable centpercent noborder allwidth">';
|
|
|
|
print '<div class="tagtr liste_titre">';
|
|
print '<div class="tagtd">'.$langs->trans("Source").'</div>
|
|
<div class="tagtd">' . $langs->trans("Company").'</div>
|
|
<div class="tagtd">' . $langs->trans("Contacts").'</div>
|
|
<div class="tagtd">' . $langs->trans("ContactType").'</div>
|
|
<div class="tagtd">' . $langs->trans("Phone").'</div>
|
|
<div class="tagtd center">' . $langs->trans("Status").'</div>';
|
|
print '</div><!-- tagtr -->';
|
|
|
|
// Contact list
|
|
$companystatic = new Societe($db);
|
|
$contactstatic = new Contact($db);
|
|
$userstatic = new User($db);
|
|
$var = false;
|
|
foreach (array('internal', 'external') as $source) {
|
|
$tmpobject = $object;
|
|
$tab = $tmpobject->listeContact(-1, $source);
|
|
'@phan-var-force array<array{source:string,id:int,rowid:int,email:string,civility:string,firstname:string,lastname:string,labeltype:string,libelle:string,socid:int,code:string,status:int,statuscontact:string,fk_c_typecontact:string,phone:string,phone_mobile:string,phone_perso?:string,nom:string}> $tab';
|
|
$num = is_array($tab) ? 0 : count($tab);
|
|
$i = 0;
|
|
foreach (array_keys($tab) as $i) {
|
|
$var = !$var;
|
|
print '<div class="tagtr '.($var ? 'pair' : 'impair').'">';
|
|
|
|
print '<div class="tagtd left">';
|
|
if ($tab[$i]['source'] == 'internal') {
|
|
echo $langs->trans("User");
|
|
}
|
|
|
|
if ($tab[$i]['source'] == 'external') {
|
|
echo $langs->trans("ThirdPartyContact");
|
|
}
|
|
|
|
print '</div>';
|
|
print '<div class="tagtd left">';
|
|
|
|
if ($tab[$i]['socid'] > 0) {
|
|
$companystatic->fetch($tab[$i]['socid']);
|
|
echo $companystatic->getNomUrl(-1);
|
|
}
|
|
if ($tab[$i]['socid'] < 0) {
|
|
echo getDolGlobalString('MAIN_INFO_SOCIETE_NOM');
|
|
}
|
|
if (!$tab[$i]['socid']) {
|
|
echo ' ';
|
|
}
|
|
print '</div>';
|
|
|
|
print '<div class="tagtd">';
|
|
if ($tab[$i]['source'] == 'internal') {
|
|
if ($userstatic->fetch($tab[$i]['id'])) {
|
|
print $userstatic->getNomUrl(-1);
|
|
}
|
|
}
|
|
if ($tab[$i]['source'] == 'external') {
|
|
if ($contactstatic->fetch($tab[$i]['id'])) {
|
|
print $contactstatic->getNomUrl(-1);
|
|
}
|
|
}
|
|
print ' </div>
|
|
<div class="tagtd">' . $tab[$i]['libelle'].'</div>';
|
|
|
|
print '<div class="tagtd">';
|
|
|
|
print dol_print_phone($tab[$i]['phone'], '', 0, 0, 'AC_TEL').'<br>';
|
|
|
|
if (!empty($tab[$i]['phone_perso'])) {
|
|
//print img_picto($langs->trans('PhonePerso'),'object_phoning.png','',0,0,0).' ';
|
|
print '<br>'.dol_print_phone($tab[$i]['phone_perso'], '', 0, 0, 'AC_TEL').'<br>';
|
|
}
|
|
if (!empty($tab[$i]['phone_mobile'])) {
|
|
//print img_picto($langs->trans('PhoneMobile'),'object_phoning.png','',0,0,0).' ';
|
|
print dol_print_phone($tab[$i]['phone_mobile'], '', 0, 0, 'AC_TEL').'<br>';
|
|
}
|
|
print '</div>';
|
|
|
|
print '<div class="tagtd center">';
|
|
if ($object->status >= 0) {
|
|
echo '<a href="contact.php?track_id='.$object->track_id.'&action=swapstatut&ligne='.$tab[$i]['rowid'].'">';
|
|
}
|
|
|
|
if ($tab[$i]['source'] == 'internal') {
|
|
$userstatic->id = $tab[$i]['id'];
|
|
$userstatic->lastname = $tab[$i]['lastname'];
|
|
$userstatic->firstname = $tab[$i]['firstname'];
|
|
echo $userstatic->LibStatut($tab[$i]['statuscontact'], 3);
|
|
}
|
|
if ($tab[$i]['source'] == 'external') {
|
|
$contactstatic->id = $tab[$i]['id'];
|
|
$contactstatic->lastname = $tab[$i]['lastname'];
|
|
$contactstatic->firstname = $tab[$i]['firstname'];
|
|
echo $contactstatic->LibStatut($tab[$i]['statuscontact'], 3);
|
|
}
|
|
if ($object->status >= 0) {
|
|
echo '</a>';
|
|
}
|
|
|
|
print '</div>';
|
|
|
|
print '</div><!-- tagtr -->';
|
|
|
|
$i++;
|
|
}
|
|
}
|
|
|
|
print '</div><!-- contact list -->';
|
|
print '</div>';
|
|
}
|
|
|
|
print '</div></div>';
|
|
print '<div class="clearboth"></div>';
|
|
|
|
print dol_get_fiche_end();
|
|
|
|
|
|
// Buttons for actions
|
|
if ($action != 'presend' && $action != 'presend_addmessage' && $action != 'editline') {
|
|
print '<div class="tabsAction">'."\n";
|
|
$parameters = array();
|
|
$reshook = $hookmanager->executeHooks('addMoreActionsButtons', $parameters, $object, $action); // Note that $action and $object may have been modified by hook
|
|
if ($reshook < 0) {
|
|
setEventMessages($hookmanager->error, $hookmanager->errors, 'errors');
|
|
}
|
|
|
|
if (empty($reshook)) {
|
|
// Email
|
|
if (isset($object->status) && $object->status < Ticket::STATUS_CLOSED && $action != "presend" && $action != "presend_addmessage") {
|
|
print dolGetButtonAction('', $langs->trans('SendMail'), 'default', $_SERVER["PHP_SELF"].'?action=presend_addmessage&send_email=1&private_message=0&mode=init&token='.newToken().'&track_id='.$object->track_id.'#formmailbeforetitle', '');
|
|
}
|
|
|
|
// Show link to add a message (if read and not closed)
|
|
if (isset($object->status) && $object->status < Ticket::STATUS_CLOSED && $action != "presend" && $action != "presend_addmessage") {
|
|
print dolGetButtonAction('', $langs->trans('TicketAddPrivateMessage'), 'default', $_SERVER["PHP_SELF"].'?action=presend_addmessage&mode=init&token='.newToken().'&track_id='.$object->track_id.'#formmailbeforetitle', '');
|
|
}
|
|
|
|
// Link to create an intervention
|
|
// socid is needed otherwise fichinter ask it and forgot origin after form submit :\
|
|
if (!$object->fk_soc && $user->hasRight("ficheinter", "creer")) {
|
|
print dolGetButtonAction($langs->trans('UnableToCreateInterIfNoSocid'), $langs->trans('TicketAddIntervention'), 'default', $_SERVER['PHP_SELF']. '#', '', false);
|
|
}
|
|
if ($object->fk_soc > 0 && isset($object->status) && $object->status < Ticket::STATUS_CLOSED && $user->hasRight('ficheinter', 'creer')) {
|
|
print dolGetButtonAction('', $langs->trans('TicketAddIntervention'), 'default', DOL_URL_ROOT.'/fichinter/card.php?action=create&token='.newToken().'&socid='. $object->fk_soc.'&origin=ticket_ticket&originid='. $object->id, '');
|
|
}
|
|
|
|
// Close ticket if status is read
|
|
if (isset($object->status) && $object->status >= 0 && $object->status < Ticket::STATUS_CLOSED && $user->hasRight('ticket', 'write')) {
|
|
print dolGetButtonAction('', $langs->trans('CloseTicket'), 'default', $_SERVER["PHP_SELF"].'?action=close&token='.newToken().'&track_id='.$object->track_id, '');
|
|
}
|
|
|
|
// Abandon ticket if status is read
|
|
if (isset($object->status) && $object->status > 0 && $object->status < Ticket::STATUS_CLOSED && $user->hasRight('ticket', 'write')) {
|
|
print dolGetButtonAction('', $langs->trans('AbandonTicket'), 'default', $_SERVER["PHP_SELF"].'?action=abandon&token='.newToken().'&track_id='.$object->track_id, '');
|
|
}
|
|
|
|
// Re-open ticket
|
|
if (!$user->socid && (isset($object->status) && ($object->status == Ticket::STATUS_CLOSED || $object->status == Ticket::STATUS_CANCELED)) && !$user->socid) {
|
|
print dolGetButtonAction('', $langs->trans('ReOpen'), 'default', $_SERVER["PHP_SELF"].'?action=reopen&token='.newToken().'&track_id='.$object->track_id, '');
|
|
}
|
|
|
|
// Edit ticket
|
|
if ($permissiontoedit) {
|
|
print dolGetButtonAction('', $langs->trans('Modify'), 'default', $_SERVER["PHP_SELF"].'?id='.$object->id.'&action=edit&token='.newToken(), '', $permissiontoedit);
|
|
}
|
|
|
|
// Delete ticket
|
|
if ($user->hasRight('ticket', 'delete') && !$user->socid) {
|
|
print dolGetButtonAction('', $langs->trans('Delete'), 'delete', $_SERVER["PHP_SELF"].'?action=delete&token='.newToken().'&track_id='.$object->track_id, '');
|
|
}
|
|
}
|
|
print '</div>'."\n";
|
|
}
|
|
|
|
// Select mail models is same action as presend
|
|
if (GETPOST('modelselected')) {
|
|
$action = 'presend';
|
|
}
|
|
// Set $action to correct value for the case we used presend action to add a message
|
|
if (GETPOSTISSET('actionbis') && $action == 'presend') {
|
|
$action = 'presend_addmessage';
|
|
}
|
|
|
|
// add a message
|
|
if ($action == 'presend' || $action == 'presend_addmessage') {
|
|
if ($object->fk_soc > 0) {
|
|
$object->fetch_thirdparty();
|
|
}
|
|
|
|
$outputlangs = $langs;
|
|
$newlang = '';
|
|
if (getDolGlobalInt('MAIN_MULTILANGS') && empty($newlang) && GETPOST('lang_id', 'aZ09')) {
|
|
$newlang = GETPOST('lang_id', 'aZ09');
|
|
} elseif (getDolGlobalInt('MAIN_MULTILANGS') && empty($newlang) && is_object($object->thirdparty)) {
|
|
$newlang = $object->thirdparty->default_lang;
|
|
}
|
|
if (!empty($newlang)) {
|
|
$outputlangs = new Translate("", $conf);
|
|
$outputlangs->setDefaultLang($newlang);
|
|
}
|
|
|
|
$arrayoffamiliestoexclude = array('objectamount');
|
|
|
|
$action = 'add_message'; // action to use to post the message
|
|
$modelmail = 'ticket_send';
|
|
|
|
// Substitution array
|
|
$morehtmlright = '';
|
|
$help = "";
|
|
$substitutionarray = getCommonSubstitutionArray($outputlangs, 0, $arrayoffamiliestoexclude, $object);
|
|
complete_substitutions_array($substitutionarray, $outputlangs, $object);
|
|
$morehtmlright .= $form->textwithpicto('<span class="opacitymedium">'.$langs->trans("TicketMessageSubstitutionReplacedByGenericValues").'</span>', $help, 1, 'helpclickable', '', 0, 3, 'helpsubstitution');
|
|
|
|
print '<div>';
|
|
|
|
print '<div id="formmailbeforetitle" name="formmailbeforetitle"></div>';
|
|
|
|
print load_fiche_titre($langs->trans('TicketAddMessage'), $morehtmlright, 'messages@ticket');
|
|
|
|
print '<hr>';
|
|
|
|
$formticket = new FormTicket($db);
|
|
|
|
$formticket->action = $action;
|
|
$formticket->track_id = $object->track_id;
|
|
$formticket->ref = $object->ref;
|
|
$formticket->id = $object->id;
|
|
$formticket->trackid = 'tic'.$object->id;
|
|
|
|
$formticket->withfile = 2;
|
|
$formticket->withcancel = 1;
|
|
$formticket->param = array('fk_user_create' => $user->id);
|
|
$formticket->param['langsmodels'] = (empty($newlang) ? $langs->defaultlang : $newlang);
|
|
|
|
// Table of additional post parameters
|
|
$formticket->param['models'] = $modelmail;
|
|
$formticket->param['models_id'] = GETPOSTINT('modelmailselected');
|
|
//$formticket->param['socid']=$object->fk_soc;
|
|
$formticket->param['returnurl'] = $_SERVER["PHP_SELF"].'?track_id='.$object->track_id;
|
|
|
|
$formticket->withsubstit = 1;
|
|
$formticket->substit = $substitutionarray;
|
|
$formticket->backtopage = $backtopage;
|
|
|
|
$formticket->showMessageForm('100%');
|
|
print '</div>';
|
|
}
|
|
|
|
// Show messages on card (Note: this is a duplicate of the view Events/Agenda but on the main tab)
|
|
if (getDolGlobalString('TICKET_SHOW_MESSAGES_ON_CARD')) {
|
|
$param = '&id='.$object->id;
|
|
if (!empty($contextpage) && $contextpage != $_SERVER["PHP_SELF"]) {
|
|
$param .= '&contextpage='.$contextpage;
|
|
}
|
|
if ($limit > 0 && $limit != $conf->liste_limit) {
|
|
$param .= '&limit='.$limit;
|
|
}
|
|
if ($actioncode) {
|
|
$param .= '&actioncode='.urlencode($actioncode);
|
|
}
|
|
if ($search_agenda_label) {
|
|
$param .= '&search_agenda_label='.urlencode($search_agenda_label);
|
|
}
|
|
|
|
$morehtmlright = '';
|
|
|
|
$messagingUrl = DOL_URL_ROOT.'/ticket/agenda.php?track_id='.$object->track_id;
|
|
$morehtmlright .= dolGetButtonTitle($langs->trans('MessageListViewType'), '', 'fa fa-bars imgforviewmode', $messagingUrl, '', 1);
|
|
|
|
// Show link to add a message (if read and not closed)
|
|
$btnstatus = $object->status < Ticket::STATUS_CLOSED && $action != "presend" && $action != "presend_addmessage" && $action != "add_message";
|
|
$url = 'card.php?track_id='.$object->track_id.'&action=presend_addmessage&mode=init';
|
|
$morehtmlright .= dolGetButtonTitle($langs->trans('TicketAddMessage'), '', 'fa fa-comment-dots', $url, 'add-new-ticket-title-button', (int) $btnstatus);
|
|
|
|
// Show link to add event (if read and not closed)
|
|
$btnstatus = $object->status < Ticket::STATUS_CLOSED && $action != "presend" && $action != "presend_addmessage" && $action != "add_message";
|
|
$url = dol_buildpath('/comm/action/card.php', 1).'?action=create&datep='.date('YmdHi').'&origin=ticket&originid='.$object->id.'&projectid='.$object->fk_project.'&backtopage='.urlencode($_SERVER["PHP_SELF"].'?track_id='.$object->track_id);
|
|
$morehtmlright .= dolGetButtonTitle($langs->trans('AddAction'), '', 'fa fa-plus-circle', $url, 'add-new-ticket-even-button', (int) $btnstatus);
|
|
|
|
print_barre_liste($langs->trans("ActionsOnTicket"), 0, $_SERVER["PHP_SELF"], $param, $sortfield, $sortorder, '', 0, -1, '', 0, $morehtmlright, '', 0, 1, 1);
|
|
|
|
// List of all actions
|
|
$filters = array();
|
|
$filters['search_agenda_label'] = $search_agenda_label;
|
|
$filters['search_rowid'] = $search_rowid;
|
|
|
|
show_actions_messaging($conf, $langs, $db, $object, null, 0, $actioncode, '', $filters, $sortfield, $sortorder);
|
|
}
|
|
|
|
if ($action != 'presend' && $action != 'presend_addmessage' && $action != 'add_message') {
|
|
print '<div class="fichecenter"><div class="fichehalfleft">';
|
|
print '<a name="builddoc"></a>'; // ancre
|
|
/*
|
|
* Generated documents
|
|
*/
|
|
$filename = dol_sanitizeFileName($object->ref);
|
|
$filedir = $upload_dir."/".dol_sanitizeFileName($object->ref);
|
|
$urlsource = $_SERVER["PHP_SELF"]."?id=".$object->id;
|
|
$genallowed = $permissiontoadd;
|
|
$delallowed = $permissiontodelete;
|
|
$codelang = '';
|
|
if ($object->fk_soc > 0) {
|
|
$object->fetch_thirdparty();
|
|
$codelang = $object->thirdparty->default_lang;
|
|
}
|
|
|
|
print $formfile->showdocuments('ticket', $filename, $filedir, $urlsource, $genallowed, $delallowed, $object->model_pdf, 1, 0, 0, 28, 0, '', 0, '', $codelang);
|
|
|
|
// Show links to link elements
|
|
$linktoelem = $form->showLinkToObjectBlock($object, null, array('ticket'));
|
|
$somethingshown = $form->showLinkedObjectBlock($object, $linktoelem);
|
|
|
|
// Show direct link to public interface
|
|
print '<br><!-- Link to public interface -->'."\n";
|
|
print showDirectPublicLink($object).'<br>';
|
|
print '</div>';
|
|
|
|
if (!getDolGlobalString('MAIN_HIDE_MESSAGES_ON_CARD')) {
|
|
print '<div class="fichehalfright">';
|
|
|
|
$MAXEVENT = 10;
|
|
|
|
$morehtmlcenter = '<div class="nowraponall">';
|
|
$morehtmlcenter .= dolGetButtonTitle($langs->trans('FullConversation'), '', 'fa fa-comments imgforviewmode', DOL_URL_ROOT.'/ticket/messaging.php?id='.$object->id);
|
|
$morehtmlcenter .= dolGetButtonTitle($langs->trans('FullList'), '', 'fa fa-bars imgforviewmode', DOL_URL_ROOT.'/ticket/agenda.php?id='.$object->id);
|
|
$morehtmlcenter .= '</div>';
|
|
|
|
// List of actions on element
|
|
include_once DOL_DOCUMENT_ROOT.'/core/class/html.formactions.class.php';
|
|
$formactions = new FormActions($db);
|
|
$somethingshown = $formactions->showactions($object, 'ticket', $socid, 1, 'listactions', $MAXEVENT, '', $morehtmlcenter);
|
|
|
|
print '</div>';
|
|
}
|
|
|
|
print '</div>';
|
|
}
|
|
}
|
|
}
|
|
|
|
// End of page
|
|
llxFooter();
|
|
$db->close();
|