diff --git a/htdocs/admin/dict.php b/htdocs/admin/dict.php
index a88a6b7dda2..38f29df1b13 100644
--- a/htdocs/admin/dict.php
+++ b/htdocs/admin/dict.php
@@ -656,7 +656,7 @@ foreach ($tabcomplete as $key => $value) {
 		continue;
 	}
 	$tabcomplete[$key]['id'] = $i;
-	// TODO Comment the line when data is stored into the tabcomplete array
+	// TODO Comment this lines when data is stored into the tabcomplete array
 	$tabcomplete[$key]['cond'] = $tabcond[$i];
 	$tabcomplete[$key]['rowid'] = $tabrowid[$i];
 	$tabcomplete[$key]['fieldinsert'] = $tabfieldinsert[$i];
@@ -2243,8 +2243,8 @@ if ($id > 0) {
 					if (!is_null($withentity)) {
 						print '<input type="hidden" name="entity" value="'.$withentity.'">';
 					}
-					print '<input type="submit" class="button button-edit small" name="actionmodify" value="'.$langs->trans("Modify").'">';
-					print '<input type="submit" class="button button-cancel small" name="actioncancel" value="'.$langs->trans("Cancel").'">';
+					print '<input type="submit" class="button button-edit smallpaddingimp" name="actionmodify" value="'.$langs->trans("Modify").'">';
+					print '<input type="submit" class="button button-cancel smallpaddingimp" name="actioncancel" value="'.$langs->trans("Cancel").'">';
 					print '</td>';
 				} else {
 					$tmpaction = 'view';
@@ -2297,8 +2297,10 @@ if ($id > 0) {
 							} elseif ($value == 'price' || preg_match('/^amount/i', $value)) {
 								$valuetoshow = price($valuetoshow);
 							}
-							if ($value == 'private') {
-								$valuetoshow = yn($valuetoshow);
+							if (in_array($value, array('private', 'joinfile', 'use_default'))) {
+								if ($valuetoshow) {
+									$valuetoshow = yn($valuetoshow);
+								}
 							} elseif ($value == 'libelle_facture') {
 								$langs->load("bills");
 								$key = $langs->trans("PaymentCondition".strtoupper($obj->code));
diff --git a/htdocs/admin/ticket.php b/htdocs/admin/ticket.php
index 0ad9e90d92d..6ae7405ca87 100644
--- a/htdocs/admin/ticket.php
+++ b/htdocs/admin/ticket.php
@@ -583,6 +583,7 @@ if (isModEnabled('product')) {
 	$htmlname = "product_category_id";
 	print '<tr class="oddeven"><td>'.$langs->trans("TicketChooseProductCategory").'</td>';
 	print '<td class="left">';
+	print img_picto('', 'category', 'class="pictofixedwidth"');
 	$formcategory->selectProductCategory(getDolGlobalString('TICKET_PRODUCT_CATEGORY'), $htmlname);
 	if ($conf->use_javascript_ajax) {
 		print ajax_combobox('select_'.$htmlname);
@@ -635,9 +636,11 @@ print $formcategory->buttonsSaveCancel("Save", '', array(), 0, 'reposition');
 
 print '</form>';
 
+
 /*
  * Notification
  */
+
 // Admin var of module
 print load_fiche_titre($langs->trans("Notification"), '', '');
 
diff --git a/htdocs/core/class/html.formticket.class.php b/htdocs/core/class/html.formticket.class.php
index f63160d787b..65a9326662c 100644
--- a/htdocs/core/class/html.formticket.class.php
+++ b/htdocs/core/class/html.formticket.class.php
@@ -243,8 +243,8 @@ class FormTicket
 
 		print '<table class="border centpercent">';
 
+		// Ref
 		if ($this->withref) {
-			// Ref
 			$defaultref = $ticketstat->getDefaultRef();
 
 			if ($mode == 'edit') {
@@ -255,10 +255,10 @@ class FormTicket
 			print '</td></tr>';
 		}
 
-		// TITLE
+		// Title
 		if ($this->withemail) {
 			print '<tr><td class="titlefield"><label for="email"><span class="fieldrequired">'.$langs->trans("Email").'</span></label></td><td>';
-			print '<input class="text minwidth200" id="email" name="email" value="'.$email.'" autofocus>';
+			print '<input class="text minwidth200" id="email" name="email" value="'.$email.'" autofocus>';	// Do not use "required", it breaks button cancel
 			print '</td></tr>';
 
 			if ($with_contact) {
@@ -382,21 +382,21 @@ class FormTicket
 
 		// Type of Ticket
 		print '<tr><td class="titlefield"><span class="fieldrequired"><label for="selecttype_code">'.$langs->trans("TicketTypeRequest").'</span></label></td><td>';
-		$this->selectTypesTickets($type_code, 'type_code', '', 2, 1, 0, 0, 'minwidth200');
+		$this->selectTypesTickets($type_code, 'type_code', '', 2, 1, 0, 0, 'minwidth200 maxwidth500');
 		print '</td></tr>';
 
 		// Group => Category
 		print '<tr><td><span class="fieldrequired"><label for="selectcategory_code">'.$langs->trans("TicketCategory").'</span></label></td><td>';
 		$filter = '';
 		if ($public) {
-			$filter = 'public=1';
+			$filter = '(public:=:1)';
 		}
-		$this->selectGroupTickets($category_code, 'category_code', $filter, 2, 1, 0, 0, 'minwidth200');
+		$this->selectGroupTickets($category_code, 'category_code', $filter, 2, 1, 0, 0, 'minwidth200 maxwidth500');
 		print '</td></tr>';
 
 		// Severity => Priority
 		print '<tr><td><span class="fieldrequired"><label for="selectseverity_code">'.$langs->trans("TicketSeverity").'</span></label></td><td>';
-		$this->selectSeveritiesTickets($severity_code, 'severity_code', '', 2, 1);
+		$this->selectSeveritiesTickets($severity_code, 'severity_code', '', 2, 1, 0, 0, 'minwidth200 maxwidth500');
 		print '</td></tr>';
 
 		if (isModEnabled('knowledgemanagement')) {
@@ -476,13 +476,13 @@ class FormTicket
 			print '</td></tr>';
 		}
 
-		// MESSAGE
+		// Message
 		print '<tr><td><label for="message"><span class="fieldrequired">'.$langs->trans("Message").'</span></label></td><td>';
 
 		// If public form, display more information
 		$toolbarname = 'dolibarr_notes';
 		if ($this->ispublic) {
-			$toolbarname = 'dolibarr_details';
+			$toolbarname = 'dolibarr_details';	// TODO Allow image so use can do paste of image into content but disallow file manager
 			print '<div class="warning hideonsmartphone">'.(getDolGlobalString("TICKET_PUBLIC_TEXT_HELP_MESSAGE", $langs->trans('TicketPublicPleaseBeAccuratelyDescribe'))).'</div>';
 		}
 		include_once DOL_DOCUMENT_ROOT.'/core/class/doleditor.class.php';
@@ -505,14 +505,14 @@ class FormTicket
 		}
 
 		// Categories
-		if (isModEnabled('category')) {
+		if (isModEnabled('category') && !$public) {
 			include_once DOL_DOCUMENT_ROOT.'/categories/class/categorie.class.php';
 			$cate_arbo = $form->select_all_categories(Categorie::TYPE_TICKET, '', 'parent', 64, 0, 3);
 
 			if (count($cate_arbo)) {
 				// Categories
-				print '<tr><td class="wordbreak">'.$langs->trans("Categories").'</td><td>';
-				print img_picto('', 'category', 'class="pictofixedwidth"').$form->multiselectarray('categories', $cate_arbo, GETPOST('categories', 'array'), '', 0, 'quatrevingtpercent widthcentpercentminusx', 0, 0);
+				print '<tr><td class="wordbreak"></td><td>';
+				print img_picto('', 'category', 'class="pictofixedwidth"').$form->multiselectarray('categories', $cate_arbo, GETPOST('categories', 'array'), '', 0, 'quatrevingtpercent widthcentpercentminusx', 0, 0, '', '', $langs->transnoentitiesnoconv("Categories"));
 				print "</td></tr>";
 			}
 		}
@@ -536,7 +536,7 @@ class FormTicket
 			}
 
 			$out = '<tr>';
-			$out .= '<td>'.$langs->trans("MailFile").'</td>';
+			$out .= '<td></td>';
 			$out .= '<td>';
 			// TODO Trick to have param removedfile containing nb of image to delete. But this does not works without javascript
 			$out .= '<input type="hidden" class="removedfilehidden" name="removedfile" value="">'."\n";
@@ -556,8 +556,6 @@ class FormTicket
 					}
 					$out .= '<br></div>';
 				}
-			} else {
-				$out .= '<span class="opacitymedium">'.$langs->trans("NoAttachedFiles").'</span><br>';
 			}
 			if ($this->withfile == 2) { // Can add other files
 				$maxfilesizearray = getMaxFileSizeArray();
@@ -821,7 +819,7 @@ class FormTicket
 					print ' selected="selected"';
 				} elseif (in_array($id, $selected)) {
 					print ' selected="selected"';
-				} elseif ($arraytypes['use_default'] == "1" && !$selected && !$empty) {
+				} elseif ($arraytypes['use_default'] == "1" && empty($selected)) {
 					print ' selected="selected"';
 				}
 
@@ -857,7 +855,7 @@ class FormTicket
 	 *      @param  string 		$htmlname   		Name of select component
 	 *      @param  string 		$filtertype 		To filter on some properties in llx_c_ticket_category ('public = 1'). This parameter must not come from input of users.
 	 *      @param  int    		$format     		0 = id+label, 1 = code+code, 2 = code+label, 3 = id+code
-	 *      @param  int    		$empty      		1 = can be empty, 0 = or not
+	 *      @param  int    		$empty      		1 = can be empty, 0 = or can't be empty
 	 *      @param  int    		$noadmininfo		0 = ddd admin info, 1 = disable admin info
 	 *      @param  int    		$maxlength  		Max length of label
 	 *      @param	string		$morecss			More CSS
@@ -923,15 +921,15 @@ class FormTicket
 					if ($format == 3) {
 						print '<option value="'.$id.'"';
 					}
-
+					var_dump($selected.' '.$id.' '.$arraycategories['use_default'].' '.$empty);
 					// If selected is text, we compare with code, otherwise with id
 					if (isset($selected) && preg_match('/[a-z]/i', $selected) && $selected == $arraycategories['code']) {
 						print ' selected="selected"';
 					} elseif (isset($selected) && $selected == $id) {
 						print ' selected="selected"';
-					} elseif ($arraycategories['use_default'] == "1" && !$selected && !$empty) {
+					} elseif ($arraycategories['use_default'] == "1" && empty($selected)) {
 						print ' selected="selected"';
-					} elseif (count($ticketstat->cache_category_tickets) == 1) {
+					} elseif (count($ticketstat->cache_category_tickets) == 1) {	// If only 1 choice, we autoselect it
 						print ' selected="selected"';
 					}
 
@@ -1001,7 +999,8 @@ class FormTicket
 			$sql .= $this->db->ifsql("ctc.rowid NOT IN (SELECT ctcfather.rowid FROM ".MAIN_DB_PREFIX."c_ticket_category as ctcfather JOIN ".MAIN_DB_PREFIX."c_ticket_category as ctcjoin ON ctcfather.rowid = ctcjoin.fk_parent WHERE ctcjoin.active > 0)", "'NOTPARENT'", "'PARENT'")." as isparent";
 			$sql .= " FROM ".$this->db->prefix()."c_ticket_category as ctc";
 			$sql .= " WHERE ctc.active > 0 AND ctc.entity = ".((int) $conf->entity);
-			if ($filtertype == 'public=1') {
+			$public = ($filtertype == 'public=1' || $filtertype == '(public:=:1)');
+			if ($public) {
 				$sql .= " AND ctc.public = 1";
 			}
 			$sql .= " AND ctc.fk_parent = 0";
@@ -1063,7 +1062,8 @@ class FormTicket
 				$sql .= " WHERE ctc.active > 0 AND ctc.entity = ".((int) $conf->entity);
 				$sql .= " AND ctc.rowid NOT IN (".$this->db->sanitize(implode(',', $arrayidusedconcat)).")";
 
-				if ($filtertype == 'public=1') {
+				$public = ($filtertype == 'public=1' || $filtertype == '(public:=:1)');
+				if ($public) {
 					$sql .= " AND ctc.public = 1";
 				}
 				// Add a test to take only record that are direct child
@@ -1271,7 +1271,7 @@ class FormTicket
 					print ' selected="selected"';
 				} elseif (isset($selected) && $selected == $id) {
 					print ' selected="selected"';
-				} elseif ($arrayseverities['use_default'] == "1" && !$selected && !$empty) {
+				} elseif ($arrayseverities['use_default'] == "1" && empty($selected)) {
 					print ' selected="selected"';
 				}
 
diff --git a/htdocs/core/lib/admin.lib.php b/htdocs/core/lib/admin.lib.php
index 3e52db42821..705cf304460 100644
--- a/htdocs/core/lib/admin.lib.php
+++ b/htdocs/core/lib/admin.lib.php
@@ -1343,7 +1343,7 @@ function unActivateModule($value, $requiredby = 1)
  */
 function complete_dictionary_with_modules(&$taborder, &$tabname, &$tablib, &$tabsql, &$tabsqlsort, &$tabfield, &$tabfieldvalue, &$tabfieldinsert, &$tabrowid, &$tabcond, &$tabhelp, &$tabcomplete)
 {
-	global $db, $modules, $conf, $langs;
+	global $db, $langs;
 
 	dol_syslog("complete_dictionary_with_modules Search external modules to complete the list of dictionary tables", LOG_DEBUG, 1);
 
@@ -1461,7 +1461,7 @@ function complete_dictionary_with_modules(&$taborder, &$tabname, &$tablib, &$tab
 									$tmptablename = preg_replace('/'.MAIN_DB_PREFIX.'/', '', $tabnamerelwithkey[$key]);
 									$nbtabcond++;
 									$tabcond[] = $val;
-									$tabcomplete[$tmptablename]['rowid'] = $val;
+									$tabcomplete[$tmptablename]['cond'] = $val;
 								}
 								if (!empty($objMod->dictionaries['tabhelp'])) {
 									foreach ($objMod->dictionaries['tabhelp'] as $key => $val) {
diff --git a/htdocs/core/modules/DolibarrModules.class.php b/htdocs/core/modules/DolibarrModules.class.php
index 7632700bc4a..b0ba5d69290 100644
--- a/htdocs/core/modules/DolibarrModules.class.php
+++ b/htdocs/core/modules/DolibarrModules.class.php
@@ -2657,10 +2657,12 @@ class DolibarrModules // Can not be abstract, because we need to instantiate it
 		$fields = array('name', 'lib', 'sql', 'sqlsort', 'field', 'fieldvalue', 'fieldinsert', 'rowid', 'cond', 'help', 'fieldcheck');
 
 		foreach ($fields as $field) {
-			if (!empty($dictionaryArray[$field])) {
+			if (isset($dictionaryArray[$field])) {
 				$this->dictionaries['tab'.$field][] = $dictionaryArray[$field];
 			}
 		}
-		if ($langs && !in_array($langs, $this->dictionaries[$langs])) $this->dictionaries['langs'][] = $langs;
+		if ($langs && !in_array($langs, $this->dictionaries[$langs])) {
+			$this->dictionaries['langs'][] = $langs;
+		}
 	}
 }
diff --git a/htdocs/core/modules/modTicket.class.php b/htdocs/core/modules/modTicket.class.php
index 09a606bc7ff..84cfd9f0c83 100644
--- a/htdocs/core/modules/modTicket.class.php
+++ b/htdocs/core/modules/modTicket.class.php
@@ -149,7 +149,7 @@ class modTicket extends DolibarrModules
 				'fieldinsert' => 'code,label,pos,use_default,entity',
 				'rowid' => 'rowid',
 				'cond' => isModEnabled('ticket'),
-				'help' => array('code' => $langs->trans('EnterAnyCode'), 'use_default' => $langs->trans('Enter0or1'))
+				'help' => array('code' => $langs->trans('EnterAnyCode'), 'use_default' => $langs->trans('EnterYesOrNo'))
 			)
 		);
 
@@ -165,7 +165,7 @@ class modTicket extends DolibarrModules
 				'fieldinsert' => 'code,label,pos,use_default,entity',
 				'rowid' => 'rowid',
 				'cond' => isModEnabled('ticket'),
-				'help' => array('code' => $langs->trans('EnterAnyCode'), 'use_default' => $langs->trans('Enter0or1'))
+				'help' => array('code' => $langs->trans('EnterAnyCode'), 'use_default' => $langs->trans('EnterYesOrNo'))
 			)
 		);
 
@@ -183,14 +183,14 @@ class modTicket extends DolibarrModules
 				'cond' => isModEnabled('ticket'),
 				'help' => array(
 					'code' => $langs->trans('EnterAnyCode'),
-					'use_default' => $langs->trans('Enter0or1'),
+					'use_default' => $langs->trans('EnterYesOrNo'),
 					'public' => $langs->trans('Enter0or1').'<br>'.$langs->trans('TicketGroupIsPublicDesc'),
 					'fk_parent' => $langs->trans('IfThisCategoryIsChildOfAnother')
 				)
 			)
 		);
 
-		// (apparently unused) Dictionary of ticket resolutions
+		// Dictionary of ticket resolutions (apparently unused except if TICKET_ENABLE_RESOLUTION is on)
 		$this->declareNewDictionary(
 			array(
 				'name' => 'c_ticket_resolution',
diff --git a/htdocs/langs/en_US/admin.lang b/htdocs/langs/en_US/admin.lang
index 93c3eceb2c4..c35990420e4 100644
--- a/htdocs/langs/en_US/admin.lang
+++ b/htdocs/langs/en_US/admin.lang
@@ -2028,6 +2028,7 @@ MinimumNoticePeriod=Minimum notice period (Your leave request must be done befor
 NbAddedAutomatically=Number of days added to counters of users (automatically) each month
 EnterAnyCode=This field contains a reference to identify the line. Enter any value of your choice, but without special characters.
 Enter0or1=Enter 0 or 1
+EnterYesOrNo=Enter Yes or No
 UnicodeCurrency=Enter here between braces, list of byte number that represent the currency symbol. For example: for $, enter [36] - for brazil real R$ [82,36] - for €, enter [8364]
 ColorFormat=The RGB color is in HEX format, eg: FF0000
 PictoHelp=Icon name in format:<br>- image.png for an image file into the current theme directory<br>- image.png@module if file is into the directory /img/ of a module<br>- fa-xxx for a FontAwesome fa-xxx picto<br>- fontawesome_xxx_fa_color_size for a FontAwesome fa-xxx picto (with prefix, color and size set)
diff --git a/htdocs/langs/fr_FR/admin.lang b/htdocs/langs/fr_FR/admin.lang
index 33b9b2e7218..a1aa4b035c5 100644
--- a/htdocs/langs/fr_FR/admin.lang
+++ b/htdocs/langs/fr_FR/admin.lang
@@ -2027,7 +2027,7 @@ BackgroundTableLineEvenColor=Couleur de fond pour les lignes paires des tables
 MinimumNoticePeriod=Période de préavis minimum (Votre demande de congé doit être faite avant ce délai)
 NbAddedAutomatically=Nombre de jours ajoutés aux compteurs des utilisateurs (automatiquement) chaque mois
 EnterAnyCode=Ce champ contient une référence pour identifier l'enregistrement. Entrez une valeur de votre choix, mais sans caractères spéciaux.
-Enter0or1=Saisir 0 ou 1 
+Enter0or1=Saisir 0 ou 1
 UnicodeCurrency=Saisissez ici entre accolades, la liste du numéro des octets qui représentent le symbole de la monnaie. Pour exemple: pour $, entrez [36] - pour le Real Brésilien R$ [82,36] - pour l'euro €, entrez [8364]
 ColorFormat=La couleur RVB au format HEX est, par exemple: FF0000
 PictoHelp=Nom de l'icône au format : <br> - image.png pour un fichier image dans le répertoire du thème courant <br> - image.png@module si le fichier est dans le répertoire /img/ d'un module <br> - fa-xxx pour un picto FontAwesome fa-xxx <br> - fonwtawesome_xxx_fa_color_size pour un picto FontAwesome fa-xxx (avec préfixe, couleur et taille forcés)
diff --git a/htdocs/public/ticket/create_ticket.php b/htdocs/public/ticket/create_ticket.php
index 066fe034d21..de8ad9c8751 100644
--- a/htdocs/public/ticket/create_ticket.php
+++ b/htdocs/public/ticket/create_ticket.php
@@ -149,7 +149,7 @@ if (empty($reshook)) {
 
 	if ($action == 'create_ticket' && GETPOST('save', 'alpha')) {
 		$error = 0;
-		$origin_email = GETPOST('email', 'alpha');
+		$origin_email = GETPOST('email', 'email');
 		if (empty($origin_email)) {
 			$error++;
 			array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Email")));
@@ -275,6 +275,7 @@ if (empty($reshook)) {
 			$object->subject = GETPOST("subject", "alphanohtml");
 			$object->message = GETPOST("message", "restricthtml");
 			$object->origin_email = $origin_email;
+			$object->email_from = $origin_email;
 
 			$object->type_code = GETPOST("type_code", 'aZ09');
 			$object->category_code = GETPOST("category_code", 'aZ09');
@@ -541,7 +542,7 @@ if ($action != "infos_success") {
 		print '</div>';
 	} else {
 		//print '<div class="info marginleftonly marginrightonly">'.$langs->trans('TicketPublicInfoCreateTicket').'</div>';
-		$formticket->showForm(0, 'edit', 1, $with_contact, '', $object);
+		$formticket->showForm(0, ($action ? $action : 'create'), 1, $with_contact, '', $object);
 	}
 }
 
diff --git a/htdocs/public/ticket/list.php b/htdocs/public/ticket/list.php
index db7a20b4f01..0820c33a2f6 100644
--- a/htdocs/public/ticket/list.php
+++ b/htdocs/public/ticket/list.php
@@ -419,7 +419,11 @@ if ($action == "view_ticketlist") {
 			if ($resql) {
 				$num = $db->num_rows($resql);
 
-				print_barre_liste($langs->trans('TicketList'), $page, 'list.php', $param, $sortfield, $sortorder, '', $num, $num_total, 'ticket');
+				$baseurl = getDolGlobalString('TICKET_URL_PUBLIC_INTERFACE', DOL_URL_ROOT.'/public/ticket/');
+
+				$newcardbutton = '<a class="marginrightonly" href="'.$baseurl . 'create_ticket.php?action=create'.(!empty($entity) && isModEnabled('multicompany')?'&entity='.$entity:'').'&token='.newToken().'" rel="nofollow noopener"><span class="fa fa-15 fa-plus-circle valignmiddle btnTitle-icon" title="'.dol_escape_htmltag($langs->trans("CreateTicket")).'"></span></a>';
+
+				print_barre_liste($langs->trans('TicketList'), $page, 'list.php', $param, $sortfield, $sortorder, '', $num, $num_total, 'ticket', 0, $newcardbutton);
 
 				// Search bar
 				print '<form method="POST" action="'.$_SERVER['PHP_SELF'].(!empty($entity) && isModEnabled('multicompany') ? '?entity='.$entity : '').'" id="searchFormList" >'."\n";
@@ -472,13 +476,13 @@ if ($action == "view_ticketlist") {
 
 				if (!empty($arrayfields['category.code']['checked'])) {
 					print '<td class="liste_titre">';
-					$formTicket->selectGroupTickets($search_category, 'search_category', 'public=1', 2, 1, 1);
+					$formTicket->selectGroupTickets($search_category, 'search_category', '(public:=:1)', 2, 1, 1, 0, 'maxwidth150');
 					print '</td>';
 				}
 
 				if (!empty($arrayfields['severity.code']['checked'])) {
 					print '<td class="liste_titre">';
-					$formTicket->selectSeveritiesTickets($search_severity, 'search_severity', '', 2, 1, 1);
+					$formTicket->selectSeveritiesTickets($search_severity, 'search_severity', '', 2, 1, 1, 0, 'maxwidth150');
 					print '</td>';
 				}
 
@@ -580,21 +584,21 @@ if ($action == "view_ticketlist") {
 					// Date ticket
 					if (!empty($arrayfields['t.datec']['checked'])) {
 						print '<td>';
-						print dol_print_date($db->jdate($obj->datec), 'dayhour');
+						print dol_print_date($db->jdate($obj->datec), 'dayhour', 'tzuserrel');
 						print '</td>';
 					}
 
 					// Date read
 					if (!empty($arrayfields['t.date_read']['checked'])) {
 						print '<td>';
-						print dol_print_date($db->jdate($obj->date_read), 'dayhour');
+						print dol_print_date($db->jdate($obj->date_read), 'dayhour', 'tzuserrel');
 						print '</td>';
 					}
 
 					// Date close
 					if (!empty($arrayfields['t.date_close']['checked'])) {
 						print '<td>';
-						print dol_print_date($db->jdate($obj->date_close), 'dayhour');
+						print dol_print_date($db->jdate($obj->date_close), 'dayhour', 'tzuserrel');
 						print '</td>';
 					}
 
diff --git a/htdocs/theme/eldy/global.inc.php b/htdocs/theme/eldy/global.inc.php
index d1cd6b69db0..8f99b911fba 100644
--- a/htdocs/theme/eldy/global.inc.php
+++ b/htdocs/theme/eldy/global.inc.php
@@ -1695,7 +1695,11 @@ table.paymenttable td.amountpaymentcomplete, table.paymenttable td.amountremaint
 	overflow-y: hidden;
 	-ms-overflow-style: -ms-autohiding-scrollbar;
 }*/
+
 /* Style used for most tables */
+div.fiche>div.tabBar>form>div.div-table-responsive {
+	min-height: 392px;
+}
 .div-table-responsive, .div-table-responsive-no-min {
 	overflow-x: auto;
 	min-height: 0.01%;
@@ -1703,19 +1707,20 @@ table.paymenttable td.amountpaymentcomplete, table.paymenttable td.amountremaint
 .div-table-responsive {
 	line-height: var(--heightrow);
 }
+
 /* Style used for full page tables with field selector and no content after table (priority before previous for such tables) */
-div.fiche>form>div.div-table-responsive, div.fiche>form>div.div-table-responsive-no-min {
-	overflow-x: auto;
-}
 div.fiche>form>div.div-table-responsive {
 	min-height: 392px;
 }
-div.fiche>div.tabBar>form>div.div-table-responsive {
+div.fiche>form>div.div-table-responsive, div.fiche>form>div.div-table-responsive-no-min {
+	overflow-x: auto;
+}
+
+/* Style used for table in public ticket */
+div.ticketpublicarealist>form>div.div-table-responsive {
 	min-height: 392px;
 }
-div.fiche {
-	/* text-align: justify; */
-}
+
 
 .display-flex {
 	display: flex;
diff --git a/htdocs/theme/md/style.css.php b/htdocs/theme/md/style.css.php
index 5fce9f186c4..b6bdcb9bdcd 100644
--- a/htdocs/theme/md/style.css.php
+++ b/htdocs/theme/md/style.css.php
@@ -1858,6 +1858,7 @@ select.flat.selectlimit {
 	overflow-y: hidden;
 	-ms-overflow-style: -ms-autohiding-scrollbar;
 }*/
+
 /* Style used for most tables */
 div.fiche>div.tabBar>form>div.div-table-responsive {
 	min-height: 392px;
@@ -1869,13 +1870,20 @@ div.fiche>div.tabBar>form>div.div-table-responsive {
 .div-table-responsive {
 	line-height: var(--heightrow);
 }
+
 /* Style used for full page tables with field selector and no content after table (priority before previous for such tables) */
-div.fiche>form>div.div-table-responsive, div.fiche>form>div.div-table-responsive-no-min {
-	overflow-x: auto;
-}
 div.fiche>form>div.div-table-responsive {
 	min-height: 392px;
 }
+div.fiche>form>div.div-table-responsive, div.fiche>form>div.div-table-responsive-no-min {
+	overflow-x: auto;
+}
+
+/* Style used for table in public ticket */
+div.ticketpublicarealist>form>div.div-table-responsive {
+	min-height: 392px;
+}
+
 
 .display-flex {
 	display: flex;
diff --git a/htdocs/ticket/class/actions_ticket.class.php b/htdocs/ticket/class/actions_ticket.class.php
index 7bb1dbc713a..dda526d3cf4 100644
--- a/htdocs/ticket/class/actions_ticket.class.php
+++ b/htdocs/ticket/class/actions_ticket.class.php
@@ -295,7 +295,7 @@ class ActionsTicket extends CommonHookActions
 					|| ($arraymsgs['private'] == "1" && $show_private)
 				) {
 					//print '<tr>';
-					print '<tr class="oddeven">';
+					print '<tr class="oddeven nohover">';
 					print '<td><strong>';
 					print img_picto('', 'object_action', 'class="paddingright"').dol_print_date($arraymsgs['datep'], 'dayhour');
 					print '<strong></td>';
@@ -316,13 +316,14 @@ class ActionsTicket extends CommonHookActions
 								print $arraymsgs['fk_contact_author'];
 							}
 						} else {
-							print $langs->trans('Customer');
+							print '<span class="opacitymedium">'.$langs->trans('Unknown').'</span>';
 						}
 						print '</td>';
 					}
-					print '</td>';
-					print '<tr class="oddeven">';
-					print '<td colspan="2">';
+					print '</tr>';
+
+					print '<tr class="oddeven nohover">';
+					print '<td'.($show_user ? ' colspan="2"' : '').'>';
 					print $arraymsgs['message'];
 
 					//attachment
diff --git a/htdocs/ticket/class/ticket.class.php b/htdocs/ticket/class/ticket.class.php
index 82b2ade4504..60443e28eec 100644
--- a/htdocs/ticket/class/ticket.class.php
+++ b/htdocs/ticket/class/ticket.class.php
@@ -1956,7 +1956,7 @@ class Ticket extends CommonObject
 				$obj = $this->db->fetch_object($resql);
 				$this->cache_msgs_ticket[$i]['id'] = $obj->rowid;
 				$this->cache_msgs_ticket[$i]['fk_user_author'] = $obj->fk_user_author;
-				if ($obj->code == 'TICKET_MSG' && empty($obj->fk_user_author)) {
+				if (in_array($obj->code, array('TICKET_MSG', 'AC_TICKET_CREATE')) && empty($obj->fk_user_author)) {
 					$this->cache_msgs_ticket[$i]['fk_contact_author'] = $obj->email_from;
 				}
 				$this->cache_msgs_ticket[$i]['datec'] = $this->db->jdate($obj->datec);