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Minor code and doc enhancement
This commit is contained in:
Laurent Destailleur
parent
90545ac443
commit
66f9f37f41
89
dev/examples/mail/source_email_ticket_1_to_create.txt
Normal file
89
dev/examples/mail/source_email_ticket_1_to_create.txt
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@ -0,0 +1,89 @@
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Delivered-To: testldrdev@gmail.com
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Received: by 2002:a2e:9b9a:0:0:0:0:0 with SMTP id z26csp1425223lji;
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Thu, 20 Aug 2020 08:29:02 -0700 (PDT)
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X-Received: by 2002:a05:620a:1292:: with SMTP id w18mr2938234qki.158.1597937342304;
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Thu, 20 Aug 2020 08:29:02 -0700 (PDT)
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ARC-Seal: i=1; a=rsa-sha256; t=1597937342; cv=none;
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d=google.com; s=arc-20160816;
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TMvA==
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h=to:subject:message-id:date:from:mime-version:dkim-signature;
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bh=sojOjnIKAXmsZ9zvMk5MGvY3qyOaFgnpRe6YPMYutOI=;
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GMvw==
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ARC-Authentication-Results: i=1; mx.google.com;
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dkim=pass header.i=@destailleur.fr header.s=google header.b=IPMz90Yj;
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spf=pass (google.com: domain of contact@destailleur.fr designates 209.85.220.41 as permitted sender) smtp.mailfrom=contact@destailleur.fr;
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dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=destailleur.fr
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Return-Path: <contact@destailleur.fr>
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Received: from mail-sor-f41.google.com (mail-sor-f41.google.com. [209.85.220.41])
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by mx.google.com with SMTPS id w14sor2138230qtb.9.2020.08.20.08.29.00
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for <testldrdev@gmail.com>
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(Google Transport Security);
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Thu, 20 Aug 2020 08:29:01 -0700 (PDT)
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Received-SPF: pass (google.com: domain of contact@destailleur.fr designates 209.85.220.41 as permitted sender) client-ip=209.85.220.41;
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Authentication-Results: mx.google.com;
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dkim=pass header.i=@destailleur.fr header.s=google header.b=IPMz90Yj;
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spf=pass (google.com: domain of contact@destailleur.fr designates 209.85.220.41 as permitted sender) smtp.mailfrom=contact@destailleur.fr;
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dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=destailleur.fr
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DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
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d=destailleur.fr; s=google;
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bh=sojOjnIKAXmsZ9zvMk5MGvY3qyOaFgnpRe6YPMYutOI=;
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d=1e100.net; s=20161025;
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bh=sojOjnIKAXmsZ9zvMk5MGvY3qyOaFgnpRe6YPMYutOI=;
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mY+A==
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X-Gm-Message-State: AOAM5325RcN4/ThWbYCO3vWRMFFBrfzJUHC1bd1Z9VB3/2Q3RuF9lmIJ +SjshEErhK68Of2pHDZQ3aPU4rzDfV8ozbvRsgChdfZg8aA=
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X-Google-Smtp-Source: ABdhPJxUOUdurKEQfLldtiQGRkgC/h8gKQG1zhS+8k93p6N1SsOn517+GeRyT3E+/Uw536pmReO29la3EIAS6VT33SE=
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X-Received: by 2002:aed:3e8e:: with SMTP id n14mr3191190qtf.67.1597937340509; Thu, 20 Aug 2020 08:29:00 -0700 (PDT)
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MIME-Version: 1.0
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From: John Tester <customer@customercompany.fr>
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Date: Thu, 20 Aug 2020 17:28:34 +0200
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Message-ID: <CALeEO_kij-ogXKzrjV_pTgqVbUB9j=287VkX34iVSWgDHFA8eg@mail.gmail.com>
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Subject: Support besoin
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To: testldrdev@gmail.com
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Content-Type: multipart/alternative; boundary="0000000000008e099705ad50c772"
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--0000000000008e099705ad50c772
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Content-Type: text/plain; charset="UTF-8"
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adfsdfsdfds
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--
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Laurent.
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------------------------------------------------------------------------------------
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Twitter: https://www.twitter.com/eldy10
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--0000000000008e099705ad50c772
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Content-Type: text/html; charset="UTF-8"
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Content-Transfer-Encoding: quoted-printable
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<div dir=3D"ltr">adfsdfsdfds<br clear=3D"all"><div><br></div>-- <br><div di=
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r=3D"ltr" class=3D"gmail_signature" data-smartmail=3D"gmail_signature">Laur=
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ent.<br>-------------------------------------------------------------------=
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-----------------<br>Twitter: <a href=3D"https://www.twitter.com/eldy10" ta=
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rget=3D"_blank">https://www.twitter.com/eldy10</a></div></div>
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--0000000000008e099705ad50c772--
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@ -0,0 +1,57 @@
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Return-Path: <testldrdev@gmail.com>
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Received: from smtp.gmail.com ([2a01:e0a:7e:4ae0:329c:23ff:feb8:dc8d])
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by smtp.gmail.com with ESMTPSA id 32sm5811196wrh.18.2020.08.20.09.31.37
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for <customer@customercompany.fr>
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(version=TLS1_3 cipher=TLS_AES_256_GCM_SHA384 bits=256/256);
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Thu, 20 Aug 2020 09:31:37 -0700 (PDT)
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From: testldrdev@gmail.com
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X-Google-Original-From: <aa@aa.comg>
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To: customer@customercompany.fr
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Subject: [MyBigCompany - Ticket #TS2008-0040] Nouveau message
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Date: Thu, 20 Aug 2020 18:31:37 +0200
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Message-ID: <1597941097.SMTPs-dolibarr-tic58@83b5bc91f83a56e458db71e0adac2b62>
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References: <1597941097.SMTPs-dolibarr-tic58@83b5bc91f83a56e458db71e0adac2b62>
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X-Dolibarr-TRACKID: tic58@83b5bc91f83a56e458db71e0adac2b62
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X-RemoteAddr: 127.0.0.1
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X-Mailer: Dolibarr version 13.0.0-alpha (using SMTPs Mailer)
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X-Dolibarr-Option: MAIN_MAIL_USE_MULTI_PART
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Mime-Version: 1.0
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Content-Type: multipart/mixed; boundary="multipart_x.1597941097.x_boundary"
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Content-Transfer-Encoding: 8bit
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||||
--multipart_x.1597941097.x_boundary
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Content-Type: multipart/alternative; boundary="mul_872cdd6a64216735955664484832b075"
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--mul_872cdd6a64216735955664484832b075
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Content-Type: text/plain; charset=UTF-8
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Bonjour
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Une nouvelle réponse a été ajoutée à un ticket que vous suivez. Voici
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le message :PredefinedMailContentTicket_send
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Vous pouvez voir la progression du ticket en cliquant sur le lien
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ci-dessus. : fr5uw2yospypn2rz
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Cordialement,
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--
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--mul_872cdd6a64216735955664484832b075
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Content-Type: text/html; charset=UTF-8
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<html><head><title></title></head><body>Bonjour<br>
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<br>
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Une nouvelle réponse a été ajoutée à un ticket que vous suivez. Voici
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le message :PredefinedMailContentTicket_send<br>
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<br>
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<br>
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Vous pouvez voir la progression du ticket en cliquant sur le lien
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ci-dessus. : <a
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href="http://localhostgit/dolibarr_dev/htdocs/public/ticket/view.php?track_id=fr5uw2yospypn2rz">fr5uw2yospypn2rz</a><br>
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<br>Cordialement,<br>
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<br>
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--</body></html>
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--mul_872cdd6a64216735955664484832b075--
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--multipart_x.1597941097.x_boundary--
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@ -0,0 +1,48 @@
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MIME-Version: 1.0
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Date: Thu, 20 Aug 2020 18:34:01 +0200
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References: <CALeEO_kij-ogXKzrjV_pTgqVbUB9j=287VkX34iVSWgDHFA8eg@mail.gmail.com>
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In-Reply-To: <CALeEO_kij-ogXKzrjV_pTgqVbUB9j=287VkX34iVSWgDHFA8eg@mail.gmail.com>
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Message-ID: <CAC8+=32ccpEo12RR-juT=FW6+gNV-DcvNjxs_0s6Wn40xmfhug@mail.gmail.com>
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Subject: Re: Support besoin
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From: John Tester <testldrdev@gmail.com>
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To: John Tester <customer@customercompany.fr>
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Content-Type: multipart/alternative; boundary="0000000000001620dd05ad51b075"
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||||
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--0000000000001620dd05ad51b075
|
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Content-Type: text/plain; charset="UTF-8"
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Content-Transfer-Encoding: quoted-printable
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Merci pour votre question.
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Voici la rep.
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Le jeu. 20 ao=C3=BBt 2020 =C3=A0 17:29, John Tester <laurent@destai=
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lleur.fr>
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a =C3=A9crit :
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> adfsdfsdfds
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>
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> --
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> Laurent.
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>
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> -------------------------------------------------------------------------=
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-----------
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> Twitter: https://www.twitter.com/eldy10
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>
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--0000000000001620dd05ad51b075
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Content-Type: text/html; charset="UTF-8"
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Content-Transfer-Encoding: quoted-printable
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<div dir=3D"ltr">Merci pour votre question.<div>Voici la rep.</div></div><b=
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r><div class=3D"gmail_quote"><div dir=3D"ltr" class=3D"gmail_attr">Le=C2=A0=
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jeu. 20 ao=C3=BBt 2020 =C3=A0=C2=A017:29, John Tester <<a href=
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=3D"mailto:customer@customercompany.fr">customer@customercompany.fr</a>> a =C3=A9c=
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rit=C2=A0:<br></div><blockquote class=3D"gmail_quote" style=3D"margin:0px 0=
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px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div =
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dir=3D"ltr">adfsdfsdfds<br clear=3D"all"><div><br></div>-- <br><div dir=3D"=
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ltr">Laurent.<br>----------------------------------------------------------=
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--------------------------<br>Twitter: <a href=3D"https://www.twitter.com/e=
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ldy10" target=3D"_blank">https://www.twitter.com/eldy10</a></div></div>
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</blockquote></div>
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--0000000000001620dd05ad51b075--
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|
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@ -0,0 +1,134 @@
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Delivered-To: testldrdev@gmail.com
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Received: by 2002:a2e:9b9a:0:0:0:0:0 with SMTP id z26csp1483607lji;
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Thu, 20 Aug 2020 09:56:03 -0700 (PDT)
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X-Received: by 2002:ac8:3868:: with SMTP id r37mr3301993qtb.95.1597942563252;
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Thu, 20 Aug 2020 09:56:03 -0700 (PDT)
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|
||||
dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=destailleur.fr
|
||||
Return-Path: <contact@destailleur.fr>
|
||||
Received: from mail-sor-f41.google.com (mail-sor-f41.google.com. [209.85.220.41])
|
||||
by mx.google.com with SMTPS id q3sor2285165qtn.34.2020.08.20.09.56.02
|
||||
for <testldrdev@gmail.com>
|
||||
(Google Transport Security);
|
||||
Thu, 20 Aug 2020 09:56:03 -0700 (PDT)
|
||||
Received-SPF: pass (google.com: domain of contact@destailleur.fr designates 209.85.220.41 as permitted sender) client-ip=209.85.220.41;
|
||||
Authentication-Results: mx.google.com;
|
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dkim=pass header.i=@destailleur.fr header.s=google header.b=SEYSmxbT;
|
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spf=pass (google.com: domain of contact@destailleur.fr designates 209.85.220.41 as permitted sender) smtp.mailfrom=contact@destailleur.fr;
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dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=destailleur.fr
|
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DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
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|
||||
6V9gasiP+nUAX4ZV9bZmw21CgKEZrZVXh5unmW2ABrfcx8lHjp/DUw5XEkym1J92Wo1l
|
||||
g0H3XrC2FL+aQuj+WpCynMNkY9ljw71oqyv3SP9pjnVNHArAdZiPMHkNxiuPdq7q41fg
|
||||
eIbdRCQXYZL5O48QsjDdiXwaQzx+NcYtrKAH0RIVD1lG6zc9pxqDJsbGxP9VLs8jGDTT
|
||||
mSdQ==
|
||||
X-Gm-Message-State: AOAM532LuATWDKbo1HImMWshHVqb0kC0isehf3owfYUKq5J68o3juKbm kCgUMt25A2C7QoNMDXcjfJyteBNQD7ZhSh3yeYTGoLSvsD4=
|
||||
X-Google-Smtp-Source: ABdhPJyQYCpCHSwA87x030i8YChySZqcNXxT1qVlZyEA+XM6DTyPZusa8gtbDUVcMyx7Jma/7toh+4EEE2bWg0bG+2E=
|
||||
X-Received: by 2002:aed:3e8e:: with SMTP id n14mr3547383qtf.67.1597942562373; Thu, 20 Aug 2020 09:56:02 -0700 (PDT)
|
||||
MIME-Version: 1.0
|
||||
References: <CALeEO_kij-ogXKzrjV_pTgqVbUB9j=287VkX34iVSWgDHFA8eg@mail.gmail.com> <CAC8+=32ccpEo12RR-juT=FW6+gNV-DcvNjxs_0s6Wn40xmfhug@mail.gmail.com>
|
||||
In-Reply-To: <CAC8+=32ccpEo12RR-juT=FW6+gNV-DcvNjxs_0s6Wn40xmfhug@mail.gmail.com>
|
||||
From: John Tester <customer@customercompany.fr>
|
||||
Date: Thu, 20 Aug 2020 18:55:36 +0200
|
||||
Message-ID: <CALeEO_nLUY8Tk+o7WoaHtBkxvOy0dhvt+fL0MwPrApGty_AG_g@mail.gmail.com>
|
||||
Subject: Re: Support besoin
|
||||
To: John Tester <testldrdev@gmail.com>
|
||||
Content-Type: multipart/alternative; boundary="000000000000cd54be05ad51fe67"
|
||||
|
||||
--000000000000cd54be05ad51fe67
|
||||
Content-Type: text/plain; charset="UTF-8"
|
||||
Content-Transfer-Encoding: quoted-printable
|
||||
|
||||
Merci
|
||||
|
||||
Le jeu. 20 ao=C3=BBt 2020 =C3=A0 18:34, John Tester <testldrdev@gma=
|
||||
il.com> a
|
||||
=C3=A9crit :
|
||||
|
||||
> Merci pour votre question.
|
||||
> Voici la rep.
|
||||
>
|
||||
> Le jeu. 20 ao=C3=BBt 2020 =C3=A0 17:29, John Tester <laurent@dest=
|
||||
ailleur.fr>
|
||||
> a =C3=A9crit :
|
||||
>
|
||||
>> adfsdfsdfds
|
||||
>>
|
||||
>> --
|
||||
>> Laurent.
|
||||
>>
|
||||
>> ------------------------------------------------------------------------=
|
||||
------------
|
||||
>> Twitter: https://www.twitter.com/eldy10
|
||||
>>
|
||||
>
|
||||
|
||||
--=20
|
||||
Laurent.
|
||||
---------------------------------------------------------------------------=
|
||||
---------
|
||||
Twitter: https://www.twitter.com/eldy10
|
||||
|
||||
--000000000000cd54be05ad51fe67
|
||||
Content-Type: text/html; charset="UTF-8"
|
||||
Content-Transfer-Encoding: quoted-printable
|
||||
|
||||
<div dir=3D"ltr">Merci</div><br><div class=3D"gmail_quote"><div dir=3D"ltr"=
|
||||
class=3D"gmail_attr">Le=C2=A0jeu. 20 ao=C3=BBt 2020 =C3=A0=C2=A018:34, Lau=
|
||||
rent Destailleur <<a href=3D"mailto:testldrdev@gmail.com">testldrdev@gma=
|
||||
il.com</a>> a =C3=A9crit=C2=A0:<br></div><blockquote class=3D"gmail_quot=
|
||||
e" style=3D"margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204)=
|
||||
;padding-left:1ex"><div dir=3D"ltr">Merci pour votre question.<div>Voici la=
|
||||
rep.</div></div><br><div class=3D"gmail_quote"><div dir=3D"ltr" class=3D"g=
|
||||
mail_attr">Le=C2=A0jeu. 20 ao=C3=BBt 2020 =C3=A0=C2=A017:29, Laurent Destai=
|
||||
lleur <<a href=3D"mailto:customer@customercompany.fr" target=3D"_blank">laure=
|
||||
nt@destailleur.fr</a>> a =C3=A9crit=C2=A0:<br></div><blockquote class=3D=
|
||||
"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(2=
|
||||
04,204,204);padding-left:1ex"><div dir=3D"ltr">adfsdfsdfds<br clear=3D"all"=
|
||||
><div><br></div>-- <br><div dir=3D"ltr">Laurent.<br>-----------------------=
|
||||
-------------------------------------------------------------<br>Twitter: <=
|
||||
a href=3D"https://www.twitter.com/eldy10" target=3D"_blank">https://www.twi=
|
||||
tter.com/eldy10</a></div></div>
|
||||
</blockquote></div>
|
||||
</blockquote></div><br clear=3D"all"><div><br></div>-- <br><div dir=3D"ltr"=
|
||||
class=3D"gmail_signature">Laurent.<br>------------------------------------=
|
||||
------------------------------------------------<br>Twitter: <a href=3D"htt=
|
||||
ps://www.twitter.com/eldy10" target=3D"_blank">https://www.twitter.com/eldy=
|
||||
10</a></div>
|
||||
|
||||
--000000000000cd54be05ad51fe67--
|
||||
|
|
@ -209,7 +209,7 @@ class FormTicket
|
|||
print '</td></tr>';
|
||||
|
||||
// Group
|
||||
print '<tr><td><span class="fieldrequired"><label for="selectcategory_code">'.$langs->trans("TicketGroup").'</span></label></td><td>';
|
||||
print '<tr><td><span class="fieldrequired"><label for="selectcategory_code">'.$langs->trans("TicketCategory").'</span></label></td><td>';
|
||||
$this->selectGroupTickets((GETPOST('category_code') ? GETPOST('category_code') : $this->category_code), 'category_code', '', '2');
|
||||
print '</td></tr>';
|
||||
|
||||
|
|
|
|||
|
|
@ -299,6 +299,26 @@ class modEmailCollector extends DolibarrModules
|
|||
}
|
||||
} else dol_print_error($this->db);
|
||||
|
||||
$tmpsql = "SELECT rowid FROM ".MAIN_DB_PREFIX."emailcollector_emailcollector WHERE ref = 'Collect_Ticket_Answers' and entity = ".$conf->entity;
|
||||
$tmpresql = $this->db->query($tmpsql);
|
||||
if ($tmpresql) {
|
||||
if ($this->db->num_rows($tmpresql) == 0) {
|
||||
|
||||
$descriptionA1 = 'This collector will scan your mailbox "Sent" directory to find emails that was sent as an answer of a Ticket (Module Ticket must be enabled) directly from your email browser instead of from Dolibarr. If such an email is found, the event of answer is recorded into Dolibarr.';
|
||||
$sqlforexampleA1 = "INSERT INTO ".MAIN_DB_PREFIX."emailcollector_emailcollector (entity, ref, label, description, source_directory, date_creation, fk_user_creat, status)";
|
||||
$sqlforexampleA1 .= " VALUES (".$conf->entity.", 'Collect_Ticket_Answers', 'Example to collect answers to tickets', '".$this->db->escape($descriptionA1)."', 'Sent', '".$this->db->idate(dol_now())."', ".$user->id.", 0)";
|
||||
/*
|
||||
$sqlforexampleA2 = "INSERT INTO ".MAIN_DB_PREFIX."emailcollector_emailcollectorfilter (fk_emailcollector, type, date_creation, fk_user_creat, status)";
|
||||
$sqlforexampleA2 .= " VALUES ((SELECT rowid FROM ".MAIN_DB_PREFIX."emailcollector_emailcollector WHERE ref = 'Collect_Ticket_Requets' and entity = ".$conf->entity."), 'withouttrackingid', '".$this->db->idate(dol_now())."', ".$user->id.", 1)";
|
||||
$sqlforexampleA3 = "INSERT INTO ".MAIN_DB_PREFIX."emailcollector_emailcollectorfilter (fk_emailcollector, type, rulevalue, date_creation, fk_user_creat, status)";
|
||||
$sqlforexampleA3 .= " VALUES ((SELECT rowid FROM ".MAIN_DB_PREFIX."emailcollector_emailcollector WHERE ref = 'Collect_Ticket_Requets' and entity = ".$conf->entity."), 'to', 'support@example.com', '".$this->db->idate(dol_now())."', ".$user->id.", 1)";
|
||||
$sqlforexampleA4 = "INSERT INTO ".MAIN_DB_PREFIX."emailcollector_emailcollectoraction (fk_emailcollector, type, date_creation, fk_user_creat, status)";
|
||||
$sqlforexampleA4 .= " VALUES ((SELECT rowid FROM ".MAIN_DB_PREFIX."emailcollector_emailcollector WHERE ref = 'Collect_Ticket_Requets' and entity = ".$conf->entity."), 'ticket', '".$this->db->idate(dol_now())."', ".$user->id.", 1)";
|
||||
*/
|
||||
$sql[] = $sqlforexampleA1;
|
||||
}
|
||||
}
|
||||
|
||||
$tmpsql = "SELECT rowid FROM ".MAIN_DB_PREFIX."emailcollector_emailcollector WHERE ref = 'Collect_Responses' and entity = ".$conf->entity;
|
||||
$tmpresql = $this->db->query($tmpsql);
|
||||
if ($tmpresql) {
|
||||
|
|
|
|||
|
|
@ -1685,6 +1685,7 @@ class EmailCollector extends CommonObject
|
|||
if ($thirdpartystatic->id > 0)
|
||||
{
|
||||
$tickettocreate->socid = $thirdpartystatic->id;
|
||||
$tickettocreate->fk_soc = $thirdpartystatic->id;
|
||||
if ($thirdpartyfoundby) $descriptionmeta = dol_concatdesc($descriptionmeta, 'Third party found from '.$thirdpartyfoundby);
|
||||
}
|
||||
if ($contactstatic->id > 0)
|
||||
|
|
@ -1706,13 +1707,12 @@ class EmailCollector extends CommonObject
|
|||
$tickettocreate->subject = $subject;
|
||||
$tickettocreate->message = $description;
|
||||
$tickettocreate->type_code = 0;
|
||||
$tickettocreate->category_code = 0;
|
||||
$tickettocreate->severity_code = 0;
|
||||
$tickettocreate->category_code = null;
|
||||
$tickettocreate->severity_code = null;
|
||||
$tickettocreate->origin_email = $from;
|
||||
$tickettocreate->fk_user_create = $user->id;
|
||||
$tickettocreate->datec = $date;
|
||||
$tickettocreate->fk_project = $projectstatic->id;
|
||||
$tickettocreate->fk_soc = $thirdpartystatic->id;
|
||||
$tickettocreate->notify_tiers_at_create = 0;
|
||||
$tickettocreate->note_private = $descriptionfull;
|
||||
$tickettocreate->entity = $conf->entity;
|
||||
|
|
|
|||
|
|
@ -1943,7 +1943,7 @@ NothingProcessed=Nothing done
|
|||
XEmailsDoneYActionsDone=%s emails qualified, %s emails successfully processed (for %s record/actions done)
|
||||
RecordEvent=Record email event
|
||||
CreateLeadAndThirdParty=Create lead (and third party if necessary)
|
||||
CreateTicketAndThirdParty=Create ticket (and third party if necessary)
|
||||
CreateTicketAndThirdParty=Create ticket (and link to third party if it was loaded by a previous operation)
|
||||
CodeLastResult=Latest result code
|
||||
NbOfEmailsInInbox=Number of emails in source directory
|
||||
LoadThirdPartyFromName=Load third party searching on %s (load only)
|
||||
|
|
|
|||
|
|
@ -72,7 +72,6 @@ Deleted=Deleted
|
|||
|
||||
# Dict
|
||||
Type=Type
|
||||
Category=Analytic code
|
||||
Severity=Severity
|
||||
|
||||
# Email templates
|
||||
|
|
@ -128,7 +127,6 @@ TicketsAutoAssignTicket=Automatically assign the user who created the ticket
|
|||
TicketsAutoAssignTicketHelp=When creating a ticket, the user can be automatically assigned to the ticket.
|
||||
TicketNumberingModules=Tickets numbering module
|
||||
TicketNotifyTiersAtCreation=Notify third party at creation
|
||||
TicketGroup=Group
|
||||
TicketsDisableCustomerEmail=Always disable emails when a ticket is created from public interface
|
||||
TicketsPublicNotificationNewMessage=Send email(s) when a new message is added
|
||||
TicketsPublicNotificationNewMessageHelp=Send email(s) when a new message is added from public interface (to assigned user or the notifications email to (update) and/or the notifications email to)
|
||||
|
|
@ -162,7 +160,7 @@ CreatedBy=Created by
|
|||
NewTicket=New Ticket
|
||||
SubjectAnswerToTicket=Ticket answer
|
||||
TicketTypeRequest=Request type
|
||||
TicketCategory=Analytic code
|
||||
TicketCategory=Group
|
||||
SeeTicket=See ticket
|
||||
TicketMarkedAsRead=Ticket has been marked as read
|
||||
TicketReadOn=Read on
|
||||
|
|
|
|||
|
|
@ -894,8 +894,6 @@ if (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'd
|
|||
if ($object->fk_user_assign > 0) {
|
||||
$userstat->fetch($object->fk_user_assign);
|
||||
print $userstat->getNomUrl(1);
|
||||
} else {
|
||||
print $langs->trans('None');
|
||||
}
|
||||
|
||||
// Show user list to assignate one if status is "read"
|
||||
|
|
@ -1027,7 +1025,7 @@ if (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'd
|
|||
print $langs->getLabelFromKey($db, $object->type_code, 'c_ticket_type', 'code', 'label');
|
||||
print '</td></tr>';
|
||||
// Group
|
||||
print '<tr><td>'.$langs->trans("TicketGroup").'</td><td>';
|
||||
print '<tr><td>'.$langs->trans("TicketCategory").'</td><td>';
|
||||
print $langs->getLabelFromKey($db, $object->category_code, 'c_ticket_category', 'code', 'label');
|
||||
print '</td></tr>';
|
||||
// Severity
|
||||
|
|
@ -1178,7 +1176,7 @@ if (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'd
|
|||
{
|
||||
// Show link to add a message (if read and not closed)
|
||||
if ($object->fk_statut < Ticket::STATUS_CLOSED && $action != "presend" && $action != "presend_addmessage") {
|
||||
print '<div class="inline-block divButAction"><a class="butAction" href="card.php?track_id='.$object->track_id.'&action=presend_addmessage&mode=init">'.$langs->trans('TicketAddMessage').'</a></div>';
|
||||
print '<div class="inline-block divButAction"><a class="butAction reposition" href="card.php?track_id='.$object->track_id.'&action=presend_addmessage&mode=init">'.$langs->trans('TicketAddMessage').'</a></div>';
|
||||
}
|
||||
|
||||
// Link to create an intervention
|
||||
|
|
@ -1207,7 +1205,7 @@ if (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'd
|
|||
}
|
||||
print '</div>'."\n";
|
||||
} else {
|
||||
print '<br>';
|
||||
//print '<br>';
|
||||
}
|
||||
|
||||
// Select mail models is same action as presend
|
||||
|
|
@ -1256,6 +1254,7 @@ if (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'd
|
|||
$morehtmlright .= $form->textwithpicto('<span class="opacitymedium">'.$langs->trans("TicketMessageSubstitutionReplacedByGenericValues").'</span>', $help, 1, 'helpclickable', '', 0, 3, 'helpsubstitution');
|
||||
|
||||
print '<div>';
|
||||
|
||||
print load_fiche_titre($langs->trans('TicketAddMessage'), $morehtmlright, 'messages@ticket');
|
||||
|
||||
print '<hr>';
|
||||
|
|
|
|||
|
|
@ -178,6 +178,45 @@ class Ticket extends CommonObject
|
|||
*/
|
||||
public $regeximgext = '\.jpg|\.jpeg|\.bmp|\.gif|\.png|\.tiff';
|
||||
|
||||
/**
|
||||
* Status
|
||||
*/
|
||||
const STATUS_NOT_READ = 0;
|
||||
const STATUS_READ = 1;
|
||||
const STATUS_ASSIGNED = 2;
|
||||
const STATUS_IN_PROGRESS = 3;
|
||||
const STATUS_NEED_MORE_INFO = 5;
|
||||
const STATUS_WAITING = 7;
|
||||
const STATUS_CLOSED = 8;
|
||||
const STATUS_CANCELED = 9;
|
||||
|
||||
|
||||
/**
|
||||
* 'type' if the field format ('integer', 'integer:ObjectClass:PathToClass[:AddCreateButtonOrNot[:Filter]]', 'varchar(x)', 'double(24,8)', 'real', 'price', 'text', 'html', 'date', 'datetime', 'timestamp', 'duration', 'mail', 'phone', 'url', 'password')
|
||||
* Note: Filter can be a string like "(t.ref:like:'SO-%') or (t.date_creation:<:'20160101') or (t.nature:is:NULL)"
|
||||
* 'label' the translation key.
|
||||
* 'enabled' is a condition when the field must be managed (Example: 1 or '$conf->global->MY_SETUP_PARAM)
|
||||
* 'position' is the sort order of field.
|
||||
* 'notnull' is set to 1 if not null in database. Set to -1 if we must set data to null if empty ('' or 0).
|
||||
* 'visible' says if field is visible in list (Examples: 0=Not visible, 1=Visible on list and create/update/view forms, 2=Visible on list only, 3=Visible on create/update/view form only (not list), 4=Visible on list and update/view form only (not create). 5=Visible on list and view only (not create/not update). Using a negative value means field is not shown by default on list but can be selected for viewing)
|
||||
* 'noteditable' says if field is not editable (1 or 0)
|
||||
* 'default' is a default value for creation (can still be overwrote by the Setup of Default Values if field is editable in creation form). Note: If default is set to '(PROV)' and field is 'ref', the default value will be set to '(PROVid)' where id is rowid when a new record is created.
|
||||
* 'index' if we want an index in database.
|
||||
* 'foreignkey'=>'tablename.field' if the field is a foreign key (it is recommanded to name the field fk_...).
|
||||
* 'searchall' is 1 if we want to search in this field when making a search from the quick search button.
|
||||
* 'isameasure' must be set to 1 if you want to have a total on list for this field. Field type must be summable like integer or double(24,8).
|
||||
* 'css' is the CSS style to use on field. For example: 'maxwidth200'
|
||||
* 'help' is a string visible as a tooltip on field
|
||||
* 'showoncombobox' if value of the field must be visible into the label of the combobox that list record
|
||||
* 'disabled' is 1 if we want to have the field locked by a 'disabled' attribute. In most cases, this is never set into the definition of $fields into class, but is set dynamically by some part of code.
|
||||
* 'arraykeyval' to set list of value if type is a list of predefined values. For example: array("0"=>"Draft","1"=>"Active","-1"=>"Cancel")
|
||||
* 'autofocusoncreate' to have field having the focus on a create form. Only 1 field should have this property set to 1.
|
||||
* 'comment' is not used. You can store here any text of your choice. It is not used by application.
|
||||
*
|
||||
* Note: To have value dynamic, you can set value to 0 in definition and edit the value on the fly into the constructor.
|
||||
*/
|
||||
|
||||
// BEGIN MODULEBUILDER PROPERTIES
|
||||
public $fields = array(
|
||||
'rowid' => array('type'=>'integer', 'label'=>'TechnicalID', 'position'=>1, 'visible'=>-2, 'enabled'=>1, 'position'=>1, 'notnull'=>1, 'index'=>1, 'comment'=>"Id"),
|
||||
'entity' => array('type'=>'integer', 'label'=>'Entity', 'visible'=>0, 'enabled'=>1, 'position'=>5, 'notnull'=>1, 'index'=>1),
|
||||
|
|
@ -187,7 +226,7 @@ class Ticket extends CommonObject
|
|||
'origin_email' => array('type'=>'mail', 'label'=>'OriginEmail', 'visible'=>-2, 'enabled'=>1, 'position'=>16, 'notnull'=>1, 'index'=>1, 'searchall'=>1, 'comment'=>"Reference of object", 'css'=>'tdoverflowmax150'),
|
||||
'subject' => array('type'=>'varchar(255)', 'label'=>'Subject', 'visible'=>1, 'enabled'=>1, 'position'=>18, 'notnull'=>-1, 'searchall'=>1, 'help'=>"", 'css'=>'maxwidth200', 'autofocusoncreate'=>1),
|
||||
'type_code' => array('type'=>'varchar(32)', 'label'=>'Type', 'visible'=>1, 'enabled'=>1, 'position'=>20, 'notnull'=>-1, 'searchall'=>1, 'help'=>"", 'css'=>'maxwidth150'),
|
||||
'category_code' => array('type'=>'varchar(32)', 'label'=>'TicketGroup', 'visible'=>-1, 'enabled'=>1, 'position'=>21, 'notnull'=>-1, 'help'=>"", 'css'=>'maxwidth100'),
|
||||
'category_code' => array('type'=>'varchar(32)', 'label'=>'TicketCategory', 'visible'=>-1, 'enabled'=>1, 'position'=>21, 'notnull'=>-1, 'help'=>"", 'css'=>'maxwidth100'),
|
||||
'severity_code' => array('type'=>'varchar(32)', 'label'=>'Severity', 'visible'=>1, 'enabled'=>1, 'position'=>22, 'notnull'=>-1, 'help'=>"", 'css'=>'maxwidth100'),
|
||||
'fk_soc' => array('type'=>'integer:Societe:societe/class/societe.class.php', 'label'=>'ThirdParty', 'visible'=>1, 'enabled'=>1, 'position'=>50, 'notnull'=>-1, 'index'=>1, 'searchall'=>1, 'help'=>"LinkToThirparty", 'css'=>'tdoverflowmax150 maxwidth150onsmartphone'),
|
||||
'notify_tiers_at_create' => array('type'=>'integer', 'label'=>'NotifyThirdparty', 'visible'=>-1, 'enabled'=>0, 'position'=>51, 'notnull'=>1, 'index'=>1),
|
||||
|
|
@ -204,18 +243,7 @@ class Ticket extends CommonObject
|
|||
'fk_statut' => array('type'=>'integer', 'label'=>'Status', 'visible'=>1, 'enabled'=>1, 'position'=>600, 'notnull'=>1, 'index'=>1, 'arrayofkeyval'=>array(0 => 'Unread', 1 => 'Read', 3 => 'Answered', 4 => 'Assigned', 5 => 'InProgress', 6 => 'Waiting', 8 => 'Closed', 9 => 'Deleted')),
|
||||
'import_key' =>array('type'=>'varchar(14)', 'label'=>'ImportId', 'enabled'=>1, 'visible'=>-2, 'position'=>900),
|
||||
);
|
||||
|
||||
/**
|
||||
* Status
|
||||
*/
|
||||
const STATUS_NOT_READ = 0;
|
||||
const STATUS_READ = 1;
|
||||
const STATUS_ASSIGNED = 2;
|
||||
const STATUS_IN_PROGRESS = 3;
|
||||
const STATUS_NEED_MORE_INFO = 5;
|
||||
const STATUS_WAITING = 7;
|
||||
const STATUS_CLOSED = 8;
|
||||
const STATUS_CANCELED = 9;
|
||||
// END MODULEBUILDER PROPERTIES
|
||||
|
||||
|
||||
/**
|
||||
|
|
|
|||
Loading…
Reference in New Issue
Block a user