diff --git a/htdocs/admin/ticket.php b/htdocs/admin/ticket.php
index f4e5b4f3fad..1805f5de34d 100644
--- a/htdocs/admin/ticket.php
+++ b/htdocs/admin/ticket.php
@@ -178,8 +178,14 @@ if ($action == 'setvarother') {
 		$error++;
 	}
 
-	$param_auto_assign = GETPOST('TICKET_AUTO_ASSIGN_USER_CREATE', 'alpha');
-	$res = dolibarr_set_const($db, 'TICKET_AUTO_ASSIGN_USER_CREATE', $param_auto_assign, 'chaine', 0, '', $conf->entity);
+	$param_auto_assign = GETPOST('TICKET_AUTO_READ_WHEN_CREATED_FROM_BACKEND', 'alpha');
+	$res = dolibarr_set_const($db, 'TICKET_AUTO_READ_WHEN_CREATED_FROM_BACKEND', $param_auto_assign, 'chaine', 0, '', $conf->entity);
+	if (!($res > 0)) {
+		$error++;
+	}
+
+	$param_auto_read = GETPOST('TICKET_AUTO_ASSIGN_USER_CREATE', 'alpha');
+	$res = dolibarr_set_const($db, 'TICKET_AUTO_ASSIGN_USER_CREATE', $param_auto_read, 'chaine', 0, '', $conf->entity);
 	if (!($res > 0)) {
 		$error++;
 	}
@@ -470,7 +476,7 @@ if (!$conf->use_javascript_ajax) {
 	print '<input type="hidden" name="action" value="setvarother">';
 }
 
-print load_fiche_titre($langs->trans("Other"), '', '');
+print load_fiche_titre($langs->trans("Workflow"), '', '');
 print '<table class="noborder centpercent">';
 
 print '<tr class="liste_titre">';
@@ -479,6 +485,21 @@ print '<td></td>';
 print '<td></td>';
 print "</tr>\n";
 
+// Auto mark ticket read when created from backoffice
+print '<tr class="oddeven"><td>'.$langs->trans("TicketsAutoReadTicket").'</td>';
+print '<td class="left">';
+if ($conf->use_javascript_ajax) {
+	print ajax_constantonoff('TICKET_AUTO_READ_WHEN_CREATED_FROM_BACKEND');
+} else {
+	$arrval = array('0' => $langs->trans("No"), '1' => $langs->trans("Yes"));
+	print $form->selectarray("TICKET_AUTO_READ_WHEN_CREATED_FROM_BACKEND", $arrval, $conf->global->TICKET_AUTO_READ_WHEN_CREATED_FROM_BACKEND);
+}
+print '</td>';
+print '<td class="center">';
+print $form->textwithpicto('', $langs->trans("TicketsAutoReadTicketHelp"), 1, 'help');
+print '</td>';
+print '</tr>';
+
 // Auto assign ticket at user who created it
 print '<tr class="oddeven"><td>'.$langs->trans("TicketsAutoAssignTicket").'</td>';
 print '<td class="left">';
diff --git a/htdocs/langs/en_US/main.lang b/htdocs/langs/en_US/main.lang
index 2d850927782..2867c7b853b 100644
--- a/htdocs/langs/en_US/main.lang
+++ b/htdocs/langs/en_US/main.lang
@@ -517,6 +517,7 @@ or=or
 Other=Other
 Others=Others
 OtherInformations=Other information
+Workflow=Workflow
 Quantity=Quantity
 Qty=Qty
 ChangedBy=Changed by
diff --git a/htdocs/langs/en_US/ticket.lang b/htdocs/langs/en_US/ticket.lang
index d38358eb74d..222efad8ba2 100644
--- a/htdocs/langs/en_US/ticket.lang
+++ b/htdocs/langs/en_US/ticket.lang
@@ -136,6 +136,9 @@ TicketsPublicNotificationNewMessage=Send email(s) when a new message/comment is
 TicketsPublicNotificationNewMessageHelp=Send email(s) when a new message is added from public interface (to assigned user or the notifications email to (update) and/or the notifications email to)
 TicketPublicNotificationNewMessageDefaultEmail=Notifications email to (update)
 TicketPublicNotificationNewMessageDefaultEmailHelp=Send an email to this address for each new message notifications if the ticket doesn't have a user assigned to it or if the user doesn't have any known email.
+TicketsAutoReadTicket=Automatically mark the ticket as read
+TicketsAutoReadTicketHelp=Automatically mark the ticket as read when created from backoffice.
+
 #
 # Index & list page
 #
diff --git a/htdocs/langs/fr_FR/main.lang b/htdocs/langs/fr_FR/main.lang
index 63c5192a01f..12778f337dd 100644
--- a/htdocs/langs/fr_FR/main.lang
+++ b/htdocs/langs/fr_FR/main.lang
@@ -517,6 +517,7 @@ or=ou
 Other=Autre
 Others=Autres
 OtherInformations=Autre information
+Workflow=Processus de travail
 Quantity=Quantité
 Qty=Qté
 ChangedBy=Modifié par
diff --git a/htdocs/langs/fr_FR/ticket.lang b/htdocs/langs/fr_FR/ticket.lang
index 91850194533..bc51a7627fd 100644
--- a/htdocs/langs/fr_FR/ticket.lang
+++ b/htdocs/langs/fr_FR/ticket.lang
@@ -136,6 +136,9 @@ TicketsPublicNotificationNewMessage=Envoyer un ou des emails lorsqu’un nouveau
 TicketsPublicNotificationNewMessageHelp=Envoyer un (des) courriel(s) lorsqu’un nouveau message est ajouté à partir de l’interface publique (à l’utilisateur désigné ou au courriel de notification  (mise à jour) et/ou au courriel de notification)
 TicketPublicNotificationNewMessageDefaultEmail=Emails de notifications à (mise à jour)
 TicketPublicNotificationNewMessageDefaultEmailHelp=Envoyez un email à cette adresse email pour chaque nouveau message de notifications si le ticket n'a pas d'utilisateur assigné ou si l'utilisateur n'a pas d'email connu.
+TicketsAutoReadTicket=Automatiquement marquer le ticket comme lu
+TicketsAutoReadTicketHelp=Automatiquement marquer le ticket comme lu s'il est créé depuis le backoffice.
+
 #
 # Index & list page
 #