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< ? php
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/* Copyright ( C ) 2013 - 2018 Jean - François Ferry < hello @ librethic . io >
* Copyright ( C ) 2016 Christophe Battarel < christophe @ altairis . fr >
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*
* This program is free software ; you can redistribute it and / or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation ; either version 3 of the License , or
* ( at your option ) any later version .
*
* This program is distributed in the hope that it will be useful ,
* but WITHOUT ANY WARRANTY ; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE . See the
* GNU General Public License for more details .
*
* You should have received a copy of the GNU General Public License
* along with this program . If not , see < http :// www . gnu . org / licenses />.
*/
/**
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* \file ticket / class / ticket . class . php
* \ingroup ticket
* \brief Class file for object ticket
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*/
// Put here all includes required by your class file
require_once DOL_DOCUMENT_ROOT . " /core/class/commonobject.class.php " ;
require_once DOL_DOCUMENT_ROOT . '/fichinter/class/fichinter.class.php' ;
//require_once(DOL_DOCUMENT_ROOT."/societe/class/societe.class.php");
//require_once(DOL_DOCUMENT_ROOT."/product/class/product.class.php");
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/**
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* Class to manage ticket
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*/
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class Ticket extends CommonObject
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{
/**
* @ var string ID to identify managed object
*/
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public $element = 'ticket' ;
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/**
* @ var string Name of table without prefix where object is stored
*/
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public $table_element = 'ticket' ;
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/**
* @ var string Name of field for link to tickets
*/
public $fk_element = 'fk_ticket' ;
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/**
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* @ var int Does ticketcore support multicompany module ? 0 = No test on entity , 1 = Test with field entity , 2 = Test with link by societe
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*/
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public $ismultientitymanaged = 1 ;
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/**
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* @ var int Does ticketcore support extrafields ? 0 = No , 1 = Yes
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*/
public $isextrafieldmanaged = 1 ;
/**
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* @ var string String with name of icon for ticketcore . Must be the part after the 'object_' into object_ticketcore . png
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*/
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public $picto = 'ticket' ;
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/**
* @ var string Hash to identify ticket
*/
public $track_id ;
/**
* @ var int Thirdparty ID
*/
public $fk_soc ;
/**
* @ var int Project ID
*/
public $fk_project ;
/**
* @ var string Person email who have create ticket
*/
public $origin_email ;
/**
* @ var int User id who have create ticket
*/
public $fk_user_create ;
/**
* @ var int User id who have ticket assigned
*/
public $fk_user_assign ;
/**
* var string Ticket subject
*/
public $subject ;
/**
* @ var string Ticket message
*/
public $message ;
/**
* @ var int Ticket statut
*/
public $fk_statut ;
/**
* @ var string State resolution
*/
public $resolution ;
/**
* @ var int Progress in percent
*/
public $progress ;
/**
* @ var int Duration for ticket
*/
public $timing ;
/**
* @ var string Type code
*/
public $type_code ;
/**
* @ var string Category code
*/
public $category_code ;
/**
* @ var string Severity code
*/
public $severity_code ;
/**
* @ var int Création date
*/
public $datec = '' ;
/**
* @ var int Read date
*/
public $date_read = '' ;
/**
* @ var int Close ticket date
*/
public $date_close = '' ;
/**
* @ var array cache_types_tickets
*/
public $cache_types_tickets ;
/**
* @ var array tickets categories
*/
public $cache_category_tickets ;
/**
* @ var int Notify tiers at create
*/
public $notify_tiers_at_create ;
public $lines ;
/**
* @ var string Regex pour les images
*/
public $regeximgext = '\.jpg|\.jpeg|\.bmp|\.gif|\.png|\.tiff' ;
public $fields = array (
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'rowid' => array ( 'type' => 'integer' , 'label' => 'TechnicalID' , 'position' => 1 , 'visible' =>- 2 , 'enabled' => 1 , 'position' => 1 , 'notnull' => 1 , 'index' => 1 , 'comment' => " Id " ),
'entity' => array ( 'type' => 'integer' , 'label' => 'Entity' , 'visible' => 0 , 'enabled' => 1 , 'position' => 5 , 'notnull' => 1 , 'index' => 1 ),
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'ref' => array ( 'type' => 'varchar(128)' , 'label' => 'Ref' , 'visible' => 1 , 'enabled' => 1 , 'position' => 10 , 'notnull' => 1 , 'index' => 1 , 'searchall' => 1 , 'comment' => " Reference of object " , 'css' => 'aaa' ),
'track_id' => array ( 'type' => 'varchar(255)' , 'label' => 'TrackID' , 'visible' => 0 , 'enabled' => 1 , 'position' => 11 , 'notnull' =>- 1 , 'searchall' => 1 , 'help' => " Help text " ),
'fk_user_create' => array ( 'type' => 'integer:User:user/class/user.class.php' , 'label' => 'Author' , 'visible' => 1 , 'enabled' => 1 , 'position' => 15 , 'notnull' => 1 ),
'origin_email' => array ( 'type' => 'mail' , 'label' => 'OriginEmail' , 'visible' => 1 , 'enabled' => 1 , 'position' => 16 , 'notnull' => 1 , 'index' => 1 , 'searchall' => 1 , 'comment' => " Reference of object " ),
'subject' => array ( 'type' => 'varchar(255)' , 'label' => 'Subject' , 'visible' => 1 , 'enabled' => 1 , 'position' => 18 , 'notnull' =>- 1 , 'searchall' => 1 , 'help' => " " ),
'type_code' => array ( 'type' => 'varchar(32)' , 'label' => 'Type' , 'visible' => 1 , 'enabled' => 1 , 'position' => 20 , 'notnull' =>- 1 , 'searchall' => 1 , 'help' => " " , 'css' => 'maxwidth100' ),
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'category_code' => array ( 'type' => 'varchar(32)' , 'label' => 'Category' , 'visible' => 1 , 'enabled' => 1 , 'position' => 21 , 'notnull' =>- 1 , 'searchall' => 1 , 'help' => " " , 'css' => 'maxwidth100' ),
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'severity_code' => array ( 'type' => 'varchar(32)' , 'label' => 'Severity' , 'visible' => 1 , 'enabled' => 1 , 'position' => 22 , 'notnull' =>- 1 , 'searchall' => 1 , 'help' => " " , 'css' => 'maxwidth100' ),
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'fk_soc' => array ( 'type' => 'integer:Societe:societe/class/societe.class.php' , 'label' => 'ThirdParty' , 'visible' => 1 , 'enabled' => 1 , 'position' => 50 , 'notnull' =>- 1 , 'index' => 1 , 'searchall' => 1 , 'help' => " LinkToThirparty " ),
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'notify_tiers_at_create' => array ( 'type' => 'integer' , 'label' => 'NotifyThirdparty' , 'visible' =>- 2 , 'enabled' => 0 , 'position' => 51 , 'notnull' => 1 , 'index' => 1 ),
'fk_project' => array ( 'type' => 'integer:Project:projet/class/project.class.php' , 'label' => 'Project' , 'visible' => 1 , 'enabled' => 1 , 'position' => 52 , 'notnull' =>- 1 , 'index' => 1 , 'searchall' => 1 , 'help' => " LinkToProject " ),
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'fk_user_assign' => array ( 'type' => 'integer:User:user/class/user.class.php' , 'label' => 'AssignedTo' , 'visible' => 1 , 'enabled' => 1 , 'position' => 510 , 'notnull' => 1 ),
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'message' => array ( 'type' => 'text' , 'label' => 'Message' , 'visible' =>- 2 , 'enabled' => 1 , 'position' => 60 , 'notnull' =>- 1 ,),
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'progress' => array ( 'type' => 'varchar(100)' , 'label' => 'Progression' , 'visible' => 1 , 'enabled' => 1 , 'position' => 41 , 'notnull' =>- 1 , 'searchall' => 1 , 'css' => 'right' , 'help' => " " ),
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'timing' => array ( 'type' => 'varchar(20)' , 'label' => 'Timing' , 'visible' =>- 1 , 'enabled' => 1 , 'position' => 42 , 'notnull' =>- 1 , 'searchall' => 1 , 'help' => " " ),
'datec' => array ( 'type' => 'datetime' , 'label' => 'DateCreation' , 'visible' =>- 2 , 'enabled' => 1 , 'position' => 500 , 'notnull' => 1 ),
'date_read' => array ( 'type' => 'datetime' , 'label' => 'TicketReadOn' , 'visible' =>- 2 , 'enabled' => 1 , 'position' => 500 , 'notnull' => 1 ),
'date_close' => array ( 'type' => 'datetime' , 'label' => 'TicketCloseOn' , 'visible' =>- 2 , 'enabled' => 1 , 'position' => 500 , 'notnull' => 1 ),
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'tms' => array ( 'type' => 'timestamp' , 'label' => 'DateModification' , 'visible' =>- 2 , 'enabled' => 1 , 'position' => 501 , 'notnull' => 1 ),
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'resolution' => array ( 'type' => 'integer' , 'label' => 'Resolution' , 'visible' =>- 2 , 'enabled' => 1 , 'position' => 550 , 'notnull' => 1 ),
'fk_statut' => array ( 'type' => 'integer' , 'label' => 'Status' , 'visible' => 1 , 'enabled' => 1 , 'position' => 600 , 'notnull' => 1 , 'index' => 1 , 'arrayofkeyval' => array ( 0 => 'Unread' , 1 => 'Read' , 3 => 'Answered' , 4 => 'Assigned' , 5 => 'InProgress' , 6 => 'Waiting' , 8 => 'Closed' , 9 => 'Deleted' ))
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);
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/**
* Status
*/
const STATUS_NOT_READ = 0 ;
const STATUS_READ = 1 ;
const STATUS_ANSWERED = 3 ;
const STATUS_ASSIGNED = 4 ;
const STATUS_IN_PROGRESS = 5 ;
const STATUS_WAITING = 6 ;
const STATUS_CLOSED = 8 ;
const STATUS_CANCELED = 9 ;
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/**
* Constructor
*
* @ param DoliDb $db Database handler
*/
public function __construct ( $db )
{
$this -> db = $db ;
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$this -> statuts_short = array ( 0 => 'Unread' , 1 => 'Read' , 3 => 'Answered' , 4 => 'Assigned' , 5 => 'InProgress' , 6 => 'Waiting' , 8 => 'Closed' , 9 => 'Deleted' );
$this -> statuts = array ( 0 => 'Unread' , 1 => 'Read' , 3 => 'Answered' , 4 => 'Assigned' , 5 => 'InProgress' , 6 => 'Waiting' , 8 => 'Closed' , 9 => 'Deleted' );
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}
/**
* Check properties of ticket are ok ( like ref , track_id , ... ) .
* All properties must be already loaded on object ( this -> ref , this -> track_id , ... ) .
*
* @ return int 0 if OK , < 0 if KO
*/
private function verify ()
{
$this -> errors = array ();
$result = 0 ;
// Clean parameters
if ( isset ( $this -> ref )) {
$this -> ref = trim ( $this -> ref );
}
if ( isset ( $this -> track_id )) {
$this -> track_id = trim ( $this -> track_id );
}
if ( isset ( $this -> fk_soc )) {
$this -> fk_soc = trim ( $this -> fk_soc );
}
if ( isset ( $this -> fk_project )) {
$this -> fk_project = trim ( $this -> fk_project );
}
if ( isset ( $this -> origin_email )) {
$this -> origin_email = trim ( $this -> origin_email );
}
if ( isset ( $this -> fk_user_create )) {
$this -> fk_user_create = trim ( $this -> fk_user_create );
}
if ( isset ( $this -> fk_user_assign )) {
$this -> fk_user_assign = trim ( $this -> fk_user_assign );
}
if ( isset ( $this -> subject )) {
$this -> subject = trim ( $this -> subject );
}
if ( isset ( $this -> message )) {
$this -> message = trim ( $this -> message );
}
if ( isset ( $this -> fk_statut )) {
$this -> fk_statut = trim ( $this -> fk_statut );
}
if ( isset ( $this -> resolution )) {
$this -> resolution = trim ( $this -> resolution );
}
if ( isset ( $this -> progress )) {
$this -> progress = trim ( $this -> progress );
}
if ( isset ( $this -> timing )) {
$this -> timing = trim ( $this -> timing );
}
if ( isset ( $this -> type_code )) {
$this -> type_code = trim ( $this -> type_code );
}
if ( isset ( $this -> category_code )) {
$this -> category_code = trim ( $this -> category_code );
}
if ( isset ( $this -> severity_code )) {
$this -> severity_code = trim ( $this -> severity_code );
}
if ( empty ( $this -> ref )) {
$this -> errors [] = 'ErrorBadRef' ;
dol_syslog ( get_class ( $this ) . " ::create error -1 ref null " , LOG_ERR );
$result = - 1 ;
}
return $result ;
}
/**
* Create object into database
*
* @ param User $user User that creates
* @ param int $notrigger 0 = launch triggers after , 1 = disable triggers
* @ return int < 0 if KO , Id of created object if OK
*/
public function create ( $user , $notrigger = 0 )
{
global $conf , $langs ;
$error = 0 ;
$this -> datec = dol_now ();
// Check more parameters
// If error, this->errors[] is filled
$result = $this -> verify ();
if ( $result >= 0 ) {
// Insert request
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$sql = " INSERT INTO " . MAIN_DB_PREFIX . " ticket( " ;
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$sql .= " ref, " ;
$sql .= " track_id, " ;
$sql .= " fk_soc, " ;
$sql .= " fk_project, " ;
$sql .= " origin_email, " ;
$sql .= " fk_user_create, " ;
$sql .= " fk_user_assign, " ;
$sql .= " subject, " ;
$sql .= " message, " ;
$sql .= " fk_statut, " ;
$sql .= " resolution, " ;
$sql .= " progress, " ;
$sql .= " timing, " ;
$sql .= " type_code, " ;
$sql .= " category_code, " ;
$sql .= " severity_code, " ;
$sql .= " datec, " ;
$sql .= " date_read, " ;
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$sql .= " date_close, " ;
$sql .= " entity, " ;
$sql .= " notify_tiers_at_create " ;
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$sql .= " ) VALUES ( " ;
$sql .= " " . ( ! isset ( $this -> ref ) ? '' : " ' " . $this -> db -> escape ( $this -> ref ) . " ' " ) . " , " ;
$sql .= " " . ( ! isset ( $this -> track_id ) ? 'NULL' : " ' " . $this -> db -> escape ( $this -> track_id ) . " ' " ) . " , " ;
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$sql .= " " . ( $this -> fk_soc > 0 ? $this -> db -> escape ( $this -> fk_soc ) : " null " ) . " , " ;
$sql .= " " . ( $this -> fk_project > 0 ? $this -> db -> escape ( $this -> fk_project ) : " null " ) . " , " ;
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$sql .= " " . ( ! isset ( $this -> origin_email ) ? 'NULL' : " ' " . $this -> db -> escape ( $this -> origin_email ) . " ' " ) . " , " ;
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$sql .= " " . ( $this -> fk_user_create > 0 ? $this -> fk_user_create : ( $user -> id > 0 ? $user -> id : 'NULL' )) . " , " ;
$sql .= " " . ( $this -> fk_user_assign > 0 ? $this -> fk_user_assign : 'NULL' ) . " , " ;
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$sql .= " " . ( ! isset ( $this -> subject ) ? 'NULL' : " ' " . $this -> db -> escape ( $this -> subject ) . " ' " ) . " , " ;
$sql .= " " . ( ! isset ( $this -> message ) ? 'NULL' : " ' " . $this -> db -> escape ( $this -> message ) . " ' " ) . " , " ;
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$sql .= " " . ( ! isset ( $this -> fk_statut ) ? '0' : " ' " . $this -> db -> escape ( $this -> fk_statut ) . " ' " ) . " , " ;
$sql .= " " . ( ! isset ( $this -> resolution ) ? 'NULL' : " ' " . $this -> db -> escape ( $this -> resolution ) . " ' " ) . " , " ;
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$sql .= " " . ( ! isset ( $this -> progress ) ? '0' : " ' " . $this -> db -> escape ( $this -> progress ) . " ' " ) . " , " ;
$sql .= " " . ( ! isset ( $this -> timing ) ? 'NULL' : " ' " . $this -> db -> escape ( $this -> timing ) . " ' " ) . " , " ;
$sql .= " " . ( ! isset ( $this -> type_code ) ? 'NULL' : " ' " . $this -> db -> escape ( $this -> type_code ) . " ' " ) . " , " ;
$sql .= " " . ( ! isset ( $this -> category_code ) ? 'NULL' : " ' " . $this -> db -> escape ( $this -> category_code ) . " ' " ) . " , " ;
$sql .= " " . ( ! isset ( $this -> severity_code ) ? 'NULL' : " ' " . $this -> db -> escape ( $this -> severity_code ) . " ' " ) . " , " ;
$sql .= " " . ( ! isset ( $this -> datec ) || dol_strlen ( $this -> datec ) == 0 ? 'NULL' : " ' " . $this -> db -> idate ( $this -> datec ) . " ' " ) . " , " ;
$sql .= " " . ( ! isset ( $this -> date_read ) || dol_strlen ( $this -> date_read ) == 0 ? 'NULL' : " ' " . $this -> db -> idate ( $this -> date_read ) . " ' " ) . " , " ;
$sql .= " " . ( ! isset ( $this -> date_close ) || dol_strlen ( $this -> date_close ) == 0 ? 'NULL' : " ' " . $this -> db -> idate ( $this -> date_close ) . " ' " ) . " " ;
$sql .= " , " . $conf -> entity ;
$sql .= " , " . ( ! isset ( $this -> notify_tiers_at_create ) ? '1' : " ' " . $this -> db -> escape ( $this -> notify_tiers_at_create ) . " ' " );
$sql .= " ) " ;
$this -> db -> begin ();
dol_syslog ( get_class ( $this ) . " ::create sql= " . $sql , LOG_DEBUG );
$resql = $this -> db -> query ( $sql );
if ( ! $resql ) {
$error ++ ;
$this -> errors [] = " Error " . $this -> db -> lasterror ();
}
if ( ! $error ) {
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$this -> id = $this -> db -> last_insert_id ( MAIN_DB_PREFIX . " ticket " );
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if ( ! $notrigger ) {
// Call trigger
$result = $this -> call_trigger ( 'TICKET_CREATE' , $user );
if ( $result < 0 ) {
$error ++ ;
}
// End call triggers
}
}
//Update extrafield
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if ( ! $error ) {
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if ( empty ( $conf -> global -> MAIN_EXTRAFIELDS_DISABLED )) { // For avoid conflicts if trigger used
$result = $this -> insertExtraFields ();
if ( $result < 0 ) {
$error ++ ;
}
}
}
// Commit or rollback
if ( $error ) {
foreach ( $this -> errors as $errmsg ) {
dol_syslog ( get_class ( $this ) . " ::create " . $errmsg , LOG_ERR );
$this -> error .= ( $this -> error ? ', ' . $errmsg : $errmsg );
}
$this -> db -> rollback ();
return - 1 * $error ;
} else {
$this -> db -> commit ();
return $this -> id ;
}
} else {
$this -> db -> rollback ();
dol_syslog ( get_class ( $this ) . " ::Create fails verify " . join ( ',' , $this -> errors ), LOG_WARNING );
return - 3 ;
}
}
/**
* Load object in memory from the database
*
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* @ param int $id Id object
* @ param string $ref Ref
* @ param string $track_id Track id , a hash like ref
* @ return int < 0 if KO , > 0 if OK
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*/
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public function fetch ( $id = '' , $ref = '' , $track_id = '' )
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{
global $langs ;
// Check parameters
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if ( ! $id && ! $track_id && ! $ref ) {
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$this -> error = 'ErrorWrongParameters' ;
dol_print_error ( get_class ( $this ) . " ::fetch " . $this -> error );
return - 1 ;
}
$sql = " SELECT " ;
$sql .= " t.rowid, " ;
$sql .= " t.ref, " ;
$sql .= " t.track_id, " ;
$sql .= " t.fk_soc, " ;
$sql .= " t.fk_project, " ;
$sql .= " t.origin_email, " ;
$sql .= " t.fk_user_create, " ;
$sql .= " t.fk_user_assign, " ;
$sql .= " t.subject, " ;
$sql .= " t.message, " ;
$sql .= " t.fk_statut, " ;
$sql .= " t.resolution, " ;
$sql .= " t.progress, " ;
$sql .= " t.timing, " ;
$sql .= " t.type_code, " ;
$sql .= " t.category_code, " ;
$sql .= " t.severity_code, " ;
$sql .= " t.datec, " ;
$sql .= " t.date_read, " ;
$sql .= " t.date_close, " ;
$sql .= " t.tms " ;
$sql .= " , type.code as type_code, type.label as type_label, category.code as category_code, category.label as category_label, severity.code as severity_code, severity.label as severity_label " ;
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$sql .= " FROM " . MAIN_DB_PREFIX . " ticket as t " ;
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . " c_ticket_type as type ON type.code=t.type_code " ;
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . " c_ticket_category as category ON category.code=t.category_code " ;
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . " c_ticket_severity as severity ON severity.code=t.severity_code " ;
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if ( $id ) {
$sql .= " WHERE t.rowid = " . $this -> db -> escape ( $id );
} else {
$sql .= " WHERE t.entity IN ( " . getEntity ( $this -> element , 1 ) . " ) " ;
if ( $track_id ) {
$sql .= " AND t.track_id = ' " . $this -> db -> escape ( $track_id ) . " ' " ;
} elseif ( $ref ) {
$sql .= " AND t.ref = ' " . $this -> db -> escape ( $ref ) . " ' " ;
}
}
dol_syslog ( get_class ( $this ) . " ::fetch sql= " . $sql , LOG_DEBUG );
$resql = $this -> db -> query ( $sql );
if ( $resql ) {
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if ( $this -> db -> num_rows ( $resql ))
{
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$obj = $this -> db -> fetch_object ( $resql );
$this -> id = $obj -> rowid ;
$this -> ref = $obj -> ref ;
$this -> track_id = $obj -> track_id ;
$this -> fk_soc = $obj -> fk_soc ;
$this -> socid = $obj -> fk_soc ; // for fetch_thirdparty() method
$this -> fk_project = $obj -> fk_project ;
$this -> origin_email = $obj -> origin_email ;
$this -> fk_user_create = $obj -> fk_user_create ;
$this -> fk_user_assign = $obj -> fk_user_assign ;
$this -> subject = $obj -> subject ;
$this -> message = $obj -> message ;
$this -> fk_statut = $obj -> fk_statut ;
$this -> resolution = $obj -> resolution ;
$this -> progress = $obj -> progress ;
$this -> timing = $obj -> timing ;
$this -> type_code = $obj -> type_code ;
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
$label_type = ( $langs -> trans ( " TicketTypeShort " . $obj -> type_code ) != ( " TicketTypeShort " . $obj -> type_code ) ? $langs -> trans ( " TicketTypeShort " . $obj -> type_code ) : ( $obj -> type_label != '-' ? $obj -> type_label : '' ));
$this -> type_label = $label_type ;
$this -> category_code = $obj -> category_code ;
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
$label_category = ( $langs -> trans ( " TicketCategoryShort " . $obj -> category_code ) != ( " TicketCategoryShort " . $obj -> category_code ) ? $langs -> trans ( " TicketCategoryShort " . $obj -> category_code ) : ( $obj -> category_label != '-' ? $obj -> category_label : '' ));
$this -> category_label = $label_category ;
$this -> severity_code = $obj -> severity_code ;
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
$label_severity = ( $langs -> trans ( " TicketSeverityShort " . $obj -> severity_code ) != ( " TicketSeverityShort " . $obj -> severity_code ) ? $langs -> trans ( " TicketSeverityShort " . $obj -> severity_code ) : ( $obj -> severity_label != '-' ? $obj -> severity_label : '' ));
$this -> severity_label = $label_severity ;
$this -> datec = $this -> db -> jdate ( $obj -> datec );
$this -> date_read = $this -> db -> jdate ( $obj -> date_read );
$this -> date_close = $this -> db -> jdate ( $obj -> date_close );
$this -> tms = $this -> db -> jdate ( $obj -> tms );
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$this -> fetch_optionals ();
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$this -> db -> free ( $resql );
return 1 ;
}
else
{
return 0 ;
}
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} else {
$this -> error = " Error " . $this -> db -> lasterror ();
dol_syslog ( get_class ( $this ) . " ::fetch " . $this -> error , LOG_ERR );
return - 1 ;
}
}
/**
* Load all objects in memory from database
*
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* @ param User $user User for action
* @ param string $sortorder Sort order
* @ param string $sortfield Sort field
* @ param int $limit page number
* @ param int $offset Offset for query
* @ param int $arch archive or not ( not used )
* @ param array $filter Filter for query
* output
* @ return int < 0 if KO , > 0 if OK
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*/
public function fetchAll ( $user , $sortorder = 'ASC' , $sortfield = 't.datec' , $limit = '' , $offset = 0 , $arch = '' , $filter = '' )
{
global $langs ;
$extrafields = new ExtraFields ( $this -> db );
// fetch optionals attributes and labels
$extralabels = $extrafields -> fetch_name_optionals_label ( $this -> element );
$sql = " SELECT " ;
$sql .= " t.rowid, " ;
$sql .= " t.ref, " ;
$sql .= " t.track_id, " ;
$sql .= " t.fk_soc, " ;
$sql .= " t.fk_project, " ;
$sql .= " t.origin_email, " ;
$sql .= " t.fk_user_create, uc.lastname as user_create_lastname, uc.firstname as user_create_firstname, " ;
$sql .= " t.fk_user_assign, ua.lastname as user_assign_lastname, ua.firstname as user_assign_firstname, " ;
$sql .= " t.subject, " ;
$sql .= " t.message, " ;
$sql .= " t.fk_statut, " ;
$sql .= " t.resolution, " ;
$sql .= " t.progress, " ;
$sql .= " t.timing, " ;
$sql .= " t.type_code, " ;
$sql .= " t.category_code, " ;
$sql .= " t.severity_code, " ;
$sql .= " t.datec, " ;
$sql .= " t.date_read, " ;
$sql .= " t.date_close, " ;
$sql .= " t.tms " ;
$sql .= " , type.label as type_label, category.label as category_label, severity.label as severity_label " ;
// Add fields for extrafields
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foreach ( $extrafields -> attributes [ $this -> table_element ][ 'label' ] as $key => $val ) {
$sql .= ( $extrafields -> attributes [ $this -> table_element ][ 'type' ][ $key ] != 'separate' ? " ,ef. " . $key . ' as options_' . $key : '' );
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}
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$sql .= " FROM " . MAIN_DB_PREFIX . " ticket as t " ;
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . " c_ticket_type as type ON type.code=t.type_code " ;
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . " c_ticket_category as category ON category.code=t.category_code " ;
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . " c_ticket_severity as severity ON severity.code=t.severity_code " ;
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$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . " societe as s ON s.rowid=t.fk_soc " ;
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . " user as uc ON uc.rowid=t.fk_user_create " ;
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . " user as ua ON ua.rowid=t.fk_user_assign " ;
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if ( is_array ( $extrafields -> attributes [ $this -> table_element ][ 'label' ]) && count ( $extrafields -> attributes [ $this -> table_element ][ 'label' ])) {
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$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . " ticket_extrafields as ef on (t.rowid = ef.fk_object) " ;
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}
if ( ! $user -> rights -> societe -> client -> voir && ! $user -> socid ) {
$sql .= " , " . MAIN_DB_PREFIX . " societe_commerciaux as sc " ;
}
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$sql .= " WHERE t.entity IN ( " . getEntity ( 'ticket' ) . " ) " ;
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// Manage filter
if ( ! empty ( $filter )) {
foreach ( $filter as $key => $value ) {
if ( strpos ( $key , 'date' )) { // To allow $filter['YEAR(s.dated)']=>$year
$sql .= ' AND ' . $key . ' = \'' . $value . '\'' ;
} elseif (( $key == 't.fk_user_assign' ) || ( $key == 't.type_code' ) || ( $key == 't.category_code' ) || ( $key == 't.severity_code' ) || ( $key == 't.fk_soc' )) {
$sql .= " AND " . $key . " = ' " . $this -> db -> escape ( $value ) . " ' " ;
} elseif ( $key == 't.fk_statut' ) {
if ( is_array ( $value ) && count ( $value ) > 0 ) {
$sql .= 'AND ' . $key . ' IN (' . implode ( ',' , $value ) . ')' ;
} else {
$sql .= ' AND ' . $key . ' = ' . $this -> db -> escape ( $value );
}
} else {
$sql .= ' AND ' . $key . ' LIKE \'%' . $value . '%\'' ;
}
}
}
if ( ! $user -> rights -> societe -> client -> voir && ! $user -> socid ) {
$sql .= " AND t.fk_soc = sc.fk_soc AND sc.fk_user = " . $user -> id ;
} elseif ( $user -> socid ) {
$sql .= " AND t.fk_soc = " . $user -> socid ;
}
$sql .= " ORDER BY " . $sortfield . ' ' . $sortorder ;
if ( ! empty ( $limit )) {
$sql .= ' ' . $this -> db -> plimit ( $limit + 1 , $offset );
}
dol_syslog ( get_class ( $this ) . " ::fetch_all sql= " . $sql , LOG_DEBUG );
$resql = $this -> db -> query ( $sql );
if ( $resql ) {
$this -> lines = array ();
$num = $this -> db -> num_rows ( $resql );
$i = 0 ;
if ( $num ) {
while ( $i < $num ) {
$obj = $this -> db -> fetch_object ( $resql );
$line = new TicketsLine ();
$line -> rowid = $obj -> rowid ;
$line -> ref = $obj -> ref ;
$line -> track_id = $obj -> track_id ;
$line -> fk_soc = $obj -> fk_soc ;
$line -> fk_project = $obj -> fk_project ;
$line -> origin_email = $obj -> origin_email ;
$line -> fk_user_create = $obj -> fk_user_create ;
$line -> user_create_lastname = $obj -> user_create_lastname ;
$line -> user_create_firstname = $obj -> user_create_firstname ;
$line -> fk_user_assign = $obj -> fk_user_assign ;
$line -> user_assign_lastname = $obj -> user_assign_lastname ;
$line -> user_assign_firstname = $obj -> user_assign_firstname ;
$line -> subject = $obj -> subject ;
$line -> message = $obj -> message ;
$line -> fk_statut = $obj -> fk_statut ;
$line -> resolution = $obj -> resolution ;
$line -> progress = $obj -> progress ;
$line -> timing = $obj -> timing ;
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
$label_type = ( $langs -> trans ( " TicketTypeShort " . $obj -> type_code ) != ( " TicketTypeShort " . $obj -> type_code ) ? $langs -> trans ( " TicketTypeShort " . $obj -> type_code ) : ( $obj -> type_label != '-' ? $obj -> type_label : '' ));
$line -> type_label = $label_type ;
$this -> category_code = $obj -> category_code ;
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
$label_category = ( $langs -> trans ( " TicketCategoryShort " . $obj -> category_code ) != ( " TicketCategoryShort " . $obj -> category_code ) ? $langs -> trans ( " TicketCategoryShort " . $obj -> category_code ) : ( $obj -> category_label != '-' ? $obj -> category_label : '' ));
$line -> category_label = $label_category ;
$this -> severity_code = $obj -> severity_code ;
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
$label_severity = ( $langs -> trans ( " TicketSeverityShort " . $obj -> severity_code ) != ( " TicketSeverityShort " . $obj -> severity_code ) ? $langs -> trans ( " TicketSeverityShort " . $obj -> severity_code ) : ( $obj -> severity_label != '-' ? $obj -> severity_label : '' ));
$line -> severity_label = $label_severity ;
$line -> datec = $this -> db -> jdate ( $obj -> datec );
$line -> date_read = $this -> db -> jdate ( $obj -> date_read );
$line -> date_close = $this -> db -> jdate ( $obj -> date_close );
// Extra fields
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if ( is_array ( $extrafields -> attributes [ $this -> table_element ][ 'label' ]) && count ( $extrafields -> attributes [ $this -> table_element ][ 'label' ])) {
foreach ( $extrafields -> attributes [ $this -> table_element ][ 'label' ] as $key => $val ) {
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$tmpkey = 'options_' . $key ;
$line -> { $tmpkey } = $obj -> $tmpkey ;
}
}
$this -> lines [ $i ] = $line ;
$i ++ ;
}
}
$this -> db -> free ( $resql );
return $num ;
} else {
$this -> error = " Error " . $this -> db -> lasterror ();
dol_syslog ( get_class ( $this ) . " ::fetch_all " . $this -> error , LOG_ERR );
return - 1 ;
}
}
/**
* Update object into database
*
* @ param User $user User that modifies
* @ param int $notrigger 0 = launch triggers after , 1 = disable triggers
* @ return int < 0 if KO , > 0 if OK
*/
public function update ( $user = 0 , $notrigger = 0 )
{
global $conf , $langs , $hookmanager ;
$error = 0 ;
// Clean parameters
if ( isset ( $this -> ref )) {
$this -> ref = trim ( $this -> ref );
}
if ( isset ( $this -> track_id )) {
$this -> track_id = trim ( $this -> track_id );
}
if ( isset ( $this -> fk_soc )) {
$this -> fk_soc = trim ( $this -> fk_soc );
}
if ( isset ( $this -> fk_project )) {
$this -> fk_project = trim ( $this -> fk_project );
}
if ( isset ( $this -> origin_email )) {
$this -> origin_email = trim ( $this -> origin_email );
}
if ( isset ( $this -> fk_user_create )) {
$this -> fk_user_create = trim ( $this -> fk_user_create );
}
if ( isset ( $this -> fk_user_assign )) {
$this -> fk_user_assign = trim ( $this -> fk_user_assign );
}
if ( isset ( $this -> subject )) {
$this -> subject = trim ( $this -> subject );
}
if ( isset ( $this -> message )) {
$this -> message = trim ( $this -> message );
}
if ( isset ( $this -> fk_statut )) {
$this -> fk_statut = trim ( $this -> fk_statut );
}
if ( isset ( $this -> resolution )) {
$this -> resolution = trim ( $this -> resolution );
}
if ( isset ( $this -> progress )) {
$this -> progress = trim ( $this -> progress );
}
if ( isset ( $this -> timing )) {
$this -> timing = trim ( $this -> timing );
}
if ( isset ( $this -> type_code )) {
$this -> timing = trim ( $this -> type_code );
}
if ( isset ( $this -> category_code )) {
$this -> timing = trim ( $this -> category_code );
}
if ( isset ( $this -> severity_code )) {
$this -> timing = trim ( $this -> severity_code );
}
// Check parameters
// Put here code to add a control on parameters values
// Update request
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$sql = " UPDATE " . MAIN_DB_PREFIX . " ticket SET " ;
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$sql .= " ref= " . ( isset ( $this -> ref ) ? " ' " . $this -> db -> escape ( $this -> ref ) . " ' " : " " ) . " , " ;
$sql .= " track_id= " . ( isset ( $this -> track_id ) ? " ' " . $this -> db -> escape ( $this -> track_id ) . " ' " : " null " ) . " , " ;
$sql .= " fk_soc= " . ( isset ( $this -> fk_soc ) ? " ' " . $this -> db -> escape ( $this -> fk_soc ) . " ' " : " null " ) . " , " ;
$sql .= " fk_project= " . ( isset ( $this -> fk_project ) ? " ' " . $this -> db -> escape ( $this -> fk_project ) . " ' " : " null " ) . " , " ;
$sql .= " origin_email= " . ( isset ( $this -> origin_email ) ? " ' " . $this -> db -> escape ( $this -> origin_email ) . " ' " : " null " ) . " , " ;
$sql .= " fk_user_create= " . ( isset ( $this -> fk_user_create ) ? $this -> fk_user_create : " null " ) . " , " ;
$sql .= " fk_user_assign= " . ( isset ( $this -> fk_user_assign ) ? $this -> fk_user_assign : " null " ) . " , " ;
$sql .= " subject= " . ( isset ( $this -> subject ) ? " ' " . $this -> db -> escape ( $this -> subject ) . " ' " : " null " ) . " , " ;
$sql .= " message= " . ( isset ( $this -> message ) ? " ' " . $this -> db -> escape ( $this -> message ) . " ' " : " null " ) . " , " ;
$sql .= " fk_statut= " . ( isset ( $this -> fk_statut ) ? $this -> fk_statut : " null " ) . " , " ;
$sql .= " resolution= " . ( isset ( $this -> resolution ) ? $this -> resolution : " null " ) . " , " ;
$sql .= " progress= " . ( isset ( $this -> progress ) ? " ' " . $this -> db -> escape ( $this -> progress ) . " ' " : " null " ) . " , " ;
$sql .= " timing= " . ( isset ( $this -> timing ) ? " ' " . $this -> db -> escape ( $this -> timing ) . " ' " : " null " ) . " , " ;
$sql .= " type_code= " . ( isset ( $this -> type_code ) ? " ' " . $this -> db -> escape ( $this -> type_code ) . " ' " : " null " ) . " , " ;
$sql .= " category_code= " . ( isset ( $this -> category_code ) ? " ' " . $this -> db -> escape ( $this -> category_code ) . " ' " : " null " ) . " , " ;
$sql .= " severity_code= " . ( isset ( $this -> severity_code ) ? " ' " . $this -> db -> escape ( $this -> severity_code ) . " ' " : " null " ) . " , " ;
$sql .= " datec= " . ( dol_strlen ( $this -> datec ) != 0 ? " ' " . $this -> db -> idate ( $this -> datec ) . " ' " : 'null' ) . " , " ;
$sql .= " date_read= " . ( dol_strlen ( $this -> date_read ) != 0 ? " ' " . $this -> db -> idate ( $this -> date_read ) . " ' " : 'null' ) . " , " ;
$sql .= " date_close= " . ( dol_strlen ( $this -> date_close ) != 0 ? " ' " . $this -> db -> idate ( $this -> date_close ) . " ' " : 'null' ) . " " ;
$sql .= " WHERE rowid= " . $this -> id ;
$this -> db -> begin ();
$resql = $this -> db -> query ( $sql );
if ( ! $resql ) {
$error ++ ;
$this -> errors [] = " Error " . $this -> db -> lasterror ();
}
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if ( ! $error ) {
// Update extrafields
if ( empty ( $conf -> global -> MAIN_EXTRAFIELDS_DISABLED )) { // For avoid conflicts if trigger used
$result = $this -> insertExtraFields ();
if ( $result < 0 ) {
$error ++ ;
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}
}
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}
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if ( ! $error && ! $notrigger ) {
// Call trigger
$result = $this -> call_trigger ( 'TICKET_MODIFY' , $user );
if ( $result < 0 ) {
$error ++ ;
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}
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// End call triggers
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}
// Commit or rollback
if ( $error ) {
foreach ( $this -> errors as $errmsg ) {
dol_syslog ( get_class ( $this ) . " ::update " . $errmsg , LOG_ERR );
$this -> error .= ( $this -> error ? ', ' . $errmsg : $errmsg );
}
$this -> db -> rollback ();
return - 1 * $error ;
} else {
$this -> db -> commit ();
return 1 ;
}
}
/**
* Delete object in database
*
* @ param User $user User that deletes
* @ param int $notrigger 0 = launch triggers after , 1 = disable triggers
* @ return int < 0 if KO , > 0 if OK
*/
public function delete ( $user , $notrigger = 0 )
{
global $conf , $langs ;
$error = 0 ;
$this -> db -> begin ();
if ( ! $error ) {
if ( ! $notrigger ) {
// Call trigger
$result = $this -> call_trigger ( 'TICKET_DELETE' , $user );
if ( $result < 0 ) {
$error ++ ;
}
// End call triggers
}
}
if ( ! $error ) {
// Delete linked contacts
$res = $this -> delete_linked_contact ();
if ( $res < 0 ) {
dol_syslog ( get_class ( $this ) . " ::delete error " , LOG_ERR );
$error ++ ;
}
}
if ( ! $error ) {
// Delete linked object
$res = $this -> deleteObjectLinked ();
if ( $res < 0 ) $error ++ ;
}
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if ( ! $error ) {
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$sql = " DELETE FROM " . MAIN_DB_PREFIX . " ticket_msg " ;
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$sql .= " WHERE fk_track_id = ' " . $this -> db -> escape ( $this -> track_id ) . " ' " ;
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$resql = $this -> db -> query ( $sql );
}
// Removed extrafields
if ( ! $error ) {
$result = $this -> deleteExtraFields ();
if ( $result < 0 ) {
$error ++ ;
dol_syslog ( get_class ( $this ) . " ::delete error -3 " . $this -> error , LOG_ERR );
}
}
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if ( ! $error ) {
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$sql = " DELETE FROM " . MAIN_DB_PREFIX . " ticket " ;
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$sql .= " WHERE rowid= " . $this -> id ;
dol_syslog ( get_class ( $this ) . " ::delete sql= " . $sql );
$resql = $this -> db -> query ( $sql );
if ( ! $resql ) {
$error ++ ;
$this -> errors [] = " Error " . $this -> db -> lasterror ();
}
}
// Commit or rollback
if ( $error ) {
foreach ( $this -> errors as $errmsg ) {
dol_syslog ( get_class ( $this ) . " ::delete " . $errmsg , LOG_ERR );
$this -> error .= ( $this -> error ? ', ' . $errmsg : $errmsg );
}
$this -> db -> rollback ();
return - 1 * $error ;
} else {
$this -> db -> commit ();
return 1 ;
}
}
/**
* Load an object from its id and create a new one in database
*
* @ param int $fromid Id of object to clone
* @ return int New id of clone
*/
public function createFromClone ( $fromid )
{
global $user , $langs ;
$error = 0 ;
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$object = new Ticket ( $this -> db );
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$this -> db -> begin ();
// Load source object
$object -> fetch ( $fromid );
$object -> id = 0 ;
$object -> statut = 0 ;
// Clear fields
// ...
// Create clone
$result = $object -> create ( $user );
// Other options
if ( $result < 0 ) {
$this -> error = $object -> error ;
$error ++ ;
}
if ( ! $error ) {
}
// End
if ( ! $error ) {
$this -> db -> commit ();
return $object -> id ;
} else {
$this -> db -> rollback ();
return - 1 ;
}
}
/**
* Initialise object with example values
* Id must be 0 if object instance is a specimen
*
* @ return void
*/
public function initAsSpecimen ()
{
$this -> id = 0 ;
$this -> ref = 'TI0501-001' ;
$this -> track_id = 'XXXXaaaa' ;
$this -> origin_email = 'email@email.com' ;
$this -> fk_project = '1' ;
$this -> fk_user_create = '1' ;
$this -> fk_user_assign = '1' ;
$this -> subject = 'Subject of ticket' ;
$this -> message = 'Message of ticket' ;
$this -> fk_statut = '0' ;
$this -> resolution = '1' ;
$this -> progress = '10' ;
$this -> timing = '30' ;
$this -> type_code = 'TYPECODE' ;
$this -> category_code = 'CATEGORYCODE' ;
$this -> severity_code = 'SEVERITYCODE' ;
$this -> datec = '' ;
$this -> date_read = '' ;
$this -> date_close = '' ;
$this -> tms = '' ;
}
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public function printSelectStatus ( $selected = " " )
{
print Form :: selectarray ( 'search_fk_statut' , $this -> statuts_short , $selected , $show_empty = 1 , $key_in_label = 0 , $value_as_key = 0 , $option = '' , $translate = 1 , $maxlen = 0 , $disabled = 0 , $sort = '' , $morecss = '' );
}
/**
* Charge dans cache la liste des types de tickets ( paramétrable dans dictionnaire )
*
* @ return int Nb lignes chargees , 0 si deja chargees , < 0 si ko
*/
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public function loadCacheTypesTickets ()
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{
global $langs ;
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if ( ! empty ( $this -> cache_types_tickets ) && count ( $this -> cache_types_tickets )) {
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return 0 ;
}
// Cache deja charge
$sql = " SELECT rowid, code, label, use_default, pos, description " ;
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$sql .= " FROM " . MAIN_DB_PREFIX . " c_ticket_type " ;
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$sql .= " WHERE active > 0 " ;
$sql .= " ORDER BY pos " ;
dol_syslog ( get_class ( $this ) . " ::load_cache_type_tickets sql= " . $sql , LOG_DEBUG );
$resql = $this -> db -> query ( $sql );
if ( $resql ) {
$num = $this -> db -> num_rows ( $resql );
$i = 0 ;
while ( $i < $num ) {
$obj = $this -> db -> fetch_object ( $resql );
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
$label = ( $langs -> trans ( " TicketTypeShort " . $obj -> code ) != ( " TicketTypeShort " . $obj -> code ) ? $langs -> trans ( " TicketTypeShort " . $obj -> code ) : ( $obj -> label != '-' ? $obj -> label : '' ));
$this -> cache_types_tickets [ $obj -> rowid ][ 'code' ] = $obj -> code ;
$this -> cache_types_tickets [ $obj -> rowid ][ 'label' ] = $label ;
$this -> cache_types_tickets [ $obj -> rowid ][ 'use_default' ] = $obj -> use_default ;
$this -> cache_types_tickets [ $obj -> rowid ][ 'pos' ] = $obj -> pos ;
$i ++ ;
}
return $num ;
} else {
dol_print_error ( $this -> db );
return - 1 ;
}
}
/**
* Charge dans cache la liste des catégories de tickets ( paramétrable dans dictionnaire )
*
* @ return int Nb lignes chargees , 0 si deja chargees , < 0 si ko
*/
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public function loadCacheCategoriesTickets ()
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{
global $langs ;
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if ( ! empty ( $this -> cache_category_ticket ) && count ( $this -> cache_category_tickets )) {
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return 0 ;
}
// Cache deja charge
$sql = " SELECT rowid, code, label, use_default, pos, description " ;
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$sql .= " FROM " . MAIN_DB_PREFIX . " c_ticket_category " ;
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$sql .= " WHERE active > 0 " ;
$sql .= " ORDER BY pos " ;
dol_syslog ( get_class ( $this ) . " ::load_cache_categories_tickets sql= " . $sql , LOG_DEBUG );
$resql = $this -> db -> query ( $sql );
if ( $resql ) {
$num = $this -> db -> num_rows ( $resql );
$i = 0 ;
while ( $i < $num ) {
$obj = $this -> db -> fetch_object ( $resql );
$this -> cache_category_tickets [ $obj -> rowid ][ 'code' ] = $obj -> code ;
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
$label = ( $langs -> trans ( " TicketCategoryShort " . $obj -> code ) != ( " TicketCategoryShort " . $obj -> code ) ? $langs -> trans ( " TicketCategoryShort " . $obj -> code ) : ( $obj -> label != '-' ? $obj -> label : '' ));
$this -> cache_category_tickets [ $obj -> rowid ][ 'label' ] = $label ;
$this -> cache_category_tickets [ $obj -> rowid ][ 'use_default' ] = $obj -> use_default ;
$this -> cache_category_tickets [ $obj -> rowid ][ 'pos' ] = $obj -> pos ;
$i ++ ;
}
return $num ;
} else {
dol_print_error ( $this -> db );
return - 1 ;
}
}
/**
* Charge dans cache la liste des sévérité de tickets ( paramétrable dans dictionnaire )
*
* @ return int Nb lignes chargees , 0 si deja chargees , < 0 si ko
*/
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public function loadCacheSeveritiesTickets ()
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{
global $langs ;
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if ( ! empty ( $this -> cache_severity_tickets ) && count ( $this -> cache_severity_tickets )) {
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return 0 ;
}
// Cache deja charge
$sql = " SELECT rowid, code, label, use_default, pos, description " ;
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$sql .= " FROM " . MAIN_DB_PREFIX . " c_ticket_severity " ;
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$sql .= " WHERE active > 0 " ;
$sql .= " ORDER BY pos " ;
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dol_syslog ( get_class ( $this ) . " ::loadCacheSeveritiesTickets sql= " . $sql , LOG_DEBUG );
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$resql = $this -> db -> query ( $sql );
if ( $resql ) {
$num = $this -> db -> num_rows ( $resql );
$i = 0 ;
while ( $i < $num ) {
$obj = $this -> db -> fetch_object ( $resql );
$this -> cache_severity_tickets [ $obj -> rowid ][ 'code' ] = $obj -> code ;
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
$label = ( $langs -> trans ( " TicketSeverityShort " . $obj -> code ) != ( " TicketSeverityShort " . $obj -> code ) ? $langs -> trans ( " TicketSeverityShort " . $obj -> code ) : ( $obj -> label != '-' ? $obj -> label : '' ));
$this -> cache_severity_tickets [ $obj -> rowid ][ 'label' ] = $label ;
$this -> cache_severity_tickets [ $obj -> rowid ][ 'use_default' ] = $obj -> use_default ;
$this -> cache_severity_tickets [ $obj -> rowid ][ 'pos' ] = $obj -> pos ;
$i ++ ;
}
return $num ;
} else {
dol_print_error ( $this -> db );
return - 1 ;
}
}
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/**
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* Return status label of object
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*
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* @ param int $mode 0 = long label , 1 = short label , 2 = Picto + short label , 3 = Picto , 4 = Picto + long label , 5 = Short label + Picto
* @ return string Label
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*/
public function getLibStatut ( $mode = 0 )
{
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return $this -> libStatut ( $this -> fk_statut , $mode );
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}
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/**
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* Return status label of object
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*
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* @ param string $statut id statut
* @ param int $mode 0 = long label , 1 = short label , 2 = Picto + short label , 3 = Picto , 4 = Picto + long label , 5 = Short label + Picto
* @ return string Label
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*/
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function LibStatut ( $statut , $mode = 0 )
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{
global $langs ;
if ( $mode == 0 ) {
return $langs -> trans ( $this -> statuts [ $statut ]);
}
if ( $mode == 1 ) {
return $langs -> trans ( $this -> statuts_short [ $statut ]);
}
if ( $mode == 2 ) {
if ( $statut == 0 ) {
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return img_picto ( $langs -> trans ( $this -> statuts_short [ $statut ]), 'statut0.png@ticket' ) . ' ' . $langs -> trans ( $this -> statuts_short [ $statut ]);
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}
if ( $statut == 1 ) {
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return img_picto ( $langs -> trans ( $this -> statuts_short [ $statut ]), 'statut1.png@ticket' ) . ' ' . $langs -> trans ( $this -> statuts_short [ $statut ]);
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}
if ( $statut == 3 ) {
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return img_picto ( $langs -> trans ( $this -> statuts_short [ $statut ]), 'statut3.png@ticket' ) . ' ' . $langs -> trans ( $this -> statuts_short [ $statut ]);
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}
if ( $statut == 4 ) {
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return img_picto ( $langs -> trans ( $this -> statuts_short [ $statut ]), 'statut4.png@ticket' ) . ' ' . $langs -> trans ( $this -> statuts_short [ $statut ]);
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}
if ( $statut == 5 ) {
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return img_picto ( $langs -> trans ( $this -> statuts_short [ $statut ]), 'statut5.png@ticket' ) . ' ' . $langs -> trans ( $this -> statuts_short [ $statut ]);
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}
if ( $statut == 6 ) {
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return img_picto ( $langs -> trans ( $this -> statuts_short [ $statut ]), 'statut6.png@ticket' ) . ' ' . $langs -> trans ( $this -> statuts_short [ $statut ]);
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}
if ( $statut == 8 ) {
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return img_picto ( $langs -> trans ( $this -> statuts_short [ $statut ]), 'statut8.png@ticket' ) . ' ' . $langs -> trans ( $this -> statuts_short [ $statut ]);
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}
if ( $statut == 9 ) {
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return img_picto ( $langs -> trans ( $this -> statuts_short [ $statut ]), 'statut9.png@ticket' ) . ' ' . $langs -> trans ( $this -> statuts_short [ $statut ]);
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}
}
if ( $mode == 3 ) {
if ( $statut == 0 ) {
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return img_picto ( $langs -> trans ( $this -> statuts_short [ $statut ]), 'statut0.png@ticket' );
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}
if ( $statut == 1 ) {
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return img_picto ( $langs -> trans ( $this -> statuts_short [ $statut ]), 'statut1.png@ticket' );
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}
if ( $statut == 3 ) {
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return img_picto ( $langs -> trans ( $this -> statuts_short [ $statut ]), 'statut3.png@ticket' );
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}
if ( $statut == 4 ) {
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return img_picto ( $langs -> trans ( $this -> statuts_short [ $statut ]), 'statut4.png@ticket' );
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}
if ( $statut == 5 ) {
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return img_picto ( $langs -> trans ( $this -> statuts_short [ $statut ]), 'statut5.png@ticket' );
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}
if ( $statut == 6 ) {
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return img_picto ( $langs -> trans ( $this -> statuts_short [ $statut ]), 'statut6.png@ticket' );
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}
if ( $statut == 8 ) {
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return img_picto ( $langs -> trans ( $this -> statuts_short [ $statut ]), 'statut8.png@ticket' );
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}
if ( $statut == 9 ) {
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return img_picto ( $langs -> trans ( $this -> statuts_short [ $statut ]), 'statut9.png@ticket' );
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}
}
if ( $mode == 4 ) {
if ( $statut == 0 ) {
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return img_picto ( $langs -> trans ( $this -> statuts_short [ $statut ]), 'statut0.png@ticket' ) . ' ' . $langs -> trans ( $this -> statuts_short [ $statut ]);
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}
if ( $statut == 1 ) {
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return img_picto ( $langs -> trans ( $this -> statuts_short [ $statut ]), 'statut1.png@ticket' ) . ' ' . $langs -> trans ( $this -> statuts_short [ $statut ]);
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}
if ( $statut == 3 ) {
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return img_picto ( $langs -> trans ( $this -> statuts_short [ $statut ]), 'statut3.png@ticket' ) . ' ' . $langs -> trans ( $this -> statuts_short [ $statut ]);
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}
if ( $statut == 4 ) {
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return img_picto ( $langs -> trans ( $this -> statuts_short [ $statut ]), 'statut4.png@ticket' ) . ' ' . $langs -> trans ( $this -> statuts_short [ $statut ]);
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}
if ( $statut == 5 ) {
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return img_picto ( $langs -> trans ( $this -> statuts_short [ $statut ]), 'statut5.png@ticket' ) . ' ' . $langs -> trans ( $this -> statuts_short [ $statut ]);
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}
if ( $statut == 6 ) {
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return img_picto ( $langs -> trans ( $this -> statuts_short [ $statut ]), 'statut6.png@ticket' ) . ' ' . $langs -> trans ( $this -> statuts_short [ $statut ]);
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}
if ( $statut == 8 ) {
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return img_picto ( $langs -> trans ( $this -> statuts_short [ $statut ]), 'statut8.png@ticket' ) . ' ' . $langs -> trans ( $this -> statuts_short [ $statut ]);
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}
if ( $statut == 9 ) {
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return img_picto ( $langs -> trans ( $this -> statuts_short [ $statut ]), 'statut9.png@ticket' ) . ' ' . $langs -> trans ( $this -> statuts_short [ $statut ]);
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}
}
if ( $mode == 5 ) {
if ( $statut == 0 ) {
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return $langs -> trans ( $this -> statuts_short [ $statut ]) . ' ' . img_picto ( $langs -> trans ( $this -> statuts_short [ $statut ]), 'statut0.png@ticket' );
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}
if ( $statut == 1 ) {
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return $langs -> trans ( $this -> statuts_short [ $statut ]) . ' ' . img_picto ( $langs -> trans ( $this -> statuts_short [ $statut ]), 'statut1.png@ticket' );
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}
if ( $statut == 3 ) {
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return $langs -> trans ( $this -> statuts_short [ $statut ]) . ' ' . img_picto ( $langs -> trans ( $this -> statuts_short [ $statut ]), 'statut3.png@ticket' );
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}
if ( $statut == 4 ) {
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return $langs -> trans ( $this -> statuts_short [ $statut ]) . ' ' . img_picto ( $langs -> trans ( $this -> statuts_short [ $statut ]), 'statut4.png@ticket' );
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}
if ( $statut == 5 ) {
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return $langs -> trans ( $this -> statuts_short [ $statut ]) . ' ' . img_picto ( $langs -> trans ( $this -> statuts_short [ $statut ]), 'statut5.png@ticket' );
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}
if ( $statut == 6 ) {
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return $langs -> trans ( $this -> statuts_short [ $statut ]) . ' ' . img_picto ( $langs -> trans ( $this -> statuts_short [ $statut ]), 'statut6.png@ticket' );
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}
if ( $statut == 8 ) {
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return $langs -> trans ( $this -> statuts_short [ $statut ]) . ' ' . img_picto ( $langs -> trans ( $this -> statuts_short [ $statut ]), 'statut8.png@ticket' );
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}
if ( $statut == 9 ) {
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return $langs -> trans ( $this -> statuts_short [ $statut ]) . ' ' . img_picto ( $langs -> trans ( $this -> statuts_short [ $statut ]), 'statut9.png@ticket' );
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}
}
}
2018-03-22 10:23:25 +01:00
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/**
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* Return a link to the object card ( with optionaly the picto )
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*
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* @ param int $withpicto Include picto in link ( 0 = No picto , 1 = Include picto into link , 2 = Only picto )
* @ param string $option On what the link point to ( 'nolink' , ... )
* @ param int $notooltip 1 = Disable tooltip
* @ param string $morecss Add more css on link
* @ param int $save_lastsearch_value - 1 = Auto , 0 = No save of lastsearch_values when clicking , 1 = Save lastsearch_values whenclicking
* @ return string String with URL
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*/
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function getNomUrl ( $withpicto = 0 , $option = '' , $notooltip = 0 , $morecss = '' , $save_lastsearch_value =- 1 )
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{
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global $db , $conf , $langs ;
global $dolibarr_main_authentication , $dolibarr_main_demo ;
global $menumanager ;
if ( ! empty ( $conf -> dol_no_mouse_hover )) $notooltip = 1 ; // Force disable tooltips
$result = '' ;
$companylink = '' ;
$label = '<u>' . $langs -> trans ( " ShowTicket " ) . '</u>' ;
$label .= '<br>' ;
$label .= '<b>' . $langs -> trans ( 'Ref' ) . ':</b> ' . $this -> ref . '<br>' ;
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$label .= '<b>' . $langs -> trans ( 'TicketTrackId' ) . ':</b> ' . $this -> track_id . '<br>' ;
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$label .= '<b>' . $langs -> trans ( 'Subject' ) . ':</b> ' . $this -> subject ;
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$url = dol_buildpath ( '/ticket/card.php' , 1 ) . '?id=' . $this -> id ;
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if ( $option != 'nolink' )
{
// Add param to save lastsearch_values or not
$add_save_lastsearch_values = ( $save_lastsearch_value == 1 ? 1 : 0 );
if ( $save_lastsearch_value == - 1 && preg_match ( '/list\.php/' , $_SERVER [ " PHP_SELF " ])) $add_save_lastsearch_values = 1 ;
if ( $add_save_lastsearch_values ) $url .= '&save_lastsearch_values=1' ;
}
$linkclose = '' ;
if ( empty ( $notooltip ))
{
if ( ! empty ( $conf -> global -> MAIN_OPTIMIZEFORTEXTBROWSER ))
{
$label = $langs -> trans ( " ShowTicket " );
$linkclose .= ' alt="' . dol_escape_htmltag ( $label , 1 ) . '"' ;
}
$linkclose .= ' title="' . dol_escape_htmltag ( $label , 1 ) . '"' ;
$linkclose .= ' class="classfortooltip' . ( $morecss ? ' ' . $morecss : '' ) . '"' ;
}
else $linkclose = ( $morecss ? ' class="' . $morecss . '"' : '' );
$linkstart = '<a href="' . $url . '"' ;
$linkstart .= $linkclose . '>' ;
$linkend = '</a>' ;
$result .= $linkstart ;
if ( $withpicto ) $result .= img_object (( $notooltip ? '' : $label ), ( $this -> picto ? $this -> picto : 'generic' ), ( $notooltip ? (( $withpicto != 2 ) ? 'class="paddingright"' : '' ) : 'class="' . (( $withpicto != 2 ) ? 'paddingright ' : '' ) . 'classfortooltip"' ), 0 , 0 , $notooltip ? 0 : 1 );
if ( $withpicto != 2 ) $result .= $this -> ref ;
$result .= $linkend ;
//if ($withpicto != 2) $result.=(($addlabel && $this->label) ? $sep . dol_trunc($this->label, ($addlabel > 1 ? $addlabel : 0)) : '');
return $result ;
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}
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2018-03-22 10:23:25 +01:00
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/**
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* Mark a message as read
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*
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* @ param User $user Object user
* @ param int $notrigger No trigger
* @ return int < 0 if KO , > 0 if OK
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*/
public function markAsRead ( $user , $notrigger = 0 )
{
global $conf , $langs ;
if ( $this -> statut != 9 ) { // no closed
$this -> db -> begin ();
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$sql = " UPDATE " . MAIN_DB_PREFIX . " ticket " ;
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$sql .= " SET fk_statut = 1, date_read=' " . $this -> db -> idate ( dol_now ()) . " ' " ;
$sql .= " WHERE rowid = " . $this -> id ;
dol_syslog ( get_class ( $this ) . " ::markAsRead sql= " . $sql );
$resql = $this -> db -> query ( $sql );
if ( $resql ) {
if ( ! $error && ! $notrigger ) {
// Call trigger
$result = $this -> call_trigger ( 'TICKET_MARK_READ' , $user );
if ( $result < 0 ) {
$error ++ ;
}
// End call triggers
}
if ( ! $error ) {
$this -> db -> commit ();
return 1 ;
} else {
$this -> db -> rollback ();
$this -> error = join ( ',' , $this -> errors );
dol_syslog ( get_class ( $this ) . " ::markAsRead " . $this -> error , LOG_ERR );
return - 1 ;
}
} else {
$this -> db -> rollback ();
$this -> error = $this -> db -> lasterror ();
dol_syslog ( get_class ( $this ) . " ::markAsRead " . $this -> error , LOG_ERR );
return - 1 ;
}
}
}
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/**
* Mark a message as read
*
* @ param User $user Object user
* @ param int $id_assign_user ID of user assigned
* @ param int $notrigger Disable trigger
* @ return int < 0 if KO , 0 = Nothing done , > 0 if OK
*/
public function assignUser ( $user , $id_assign_user , $notrigger = 0 )
{
global $conf , $langs ;
$this -> db -> begin ();
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$sql = " UPDATE " . MAIN_DB_PREFIX . " ticket " ;
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if ( $id_assign_user > 0 )
{
$sql .= " SET fk_user_assign= " . $id_assign_user . " , fk_statut=4 " ;
}
else
{
$sql .= " SET fk_user_assign=null, fk_statut=1 " ;
}
$sql .= " WHERE rowid = " . $this -> id ;
dol_syslog ( get_class ( $this ) . " ::assignUser sql= " . $sql );
$resql = $this -> db -> query ( $sql );
if ( $resql ) {
$this -> fk_user_assign = $id_assign_user ; // May be used by trigger
if ( ! $notrigger ) {
// Call trigger
$result = $this -> call_trigger ( 'TICKET_ASSIGNED' , $user );
if ( $result < 0 ) {
$error ++ ;
}
// End call triggers
}
if ( ! $error ) {
$this -> db -> commit ();
return 1 ;
} else {
$this -> db -> rollback ();
$this -> error = join ( ',' , $this -> errors );
dol_syslog ( get_class ( $this ) . " ::assignUser " . $this -> error , LOG_ERR );
return - 1 ;
}
} else {
$this -> db -> rollback ();
$this -> error = $this -> db -> lasterror ();
dol_syslog ( get_class ( $this ) . " ::assignUser " . $this -> error , LOG_ERR );
return - 1 ;
}
return 0 ;
}
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/**
* Create log for the ticket
* 1 - create entry into database for message storage
* 2 - if trigger , send an email to ticket contacts
*
2018-12-10 00:15:22 +01:00
* @ param User $user User that create
* @ param string $message Log message
* @ param int $noemail 0 = send email after , 1 = disable emails
* @ return int < 0 if KO , > 0 if OK
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*/
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public function createTicketLog ( User $user , $message , $noemail = 0 )
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{
global $conf , $langs ;
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$error = 0 ;
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$this -> db -> begin ();
// Clean parameters
$this -> message = trim ( $this -> message );
// Check parameters
if ( ! $message ) {
$this -> error = 'ErrorBadValueForParameter' ;
return - 1 ;
}
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// TODO Should call the trigger TICKET_MODIFY with $this->context with all data to record event
// so the event is stored by the agenda/event trigger
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if ( ! $error ) {
$this -> db -> commit ();
if ( $conf -> global -> TICKET_ACTIVATE_LOG_BY_EMAIL && ! $noemail ) {
$this -> sendLogByEmail ( $user , $message );
}
return 1 ;
}
else
{
$this -> db -> rollback ();
return - 1 ;
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}
}
/**
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* Send notification of changes by email
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*
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* @ param User $user User that create
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* @ param string $message Log message
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* @ return int < 0 if KO , > 0 if OK ( number of emails sent )
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*/
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private function sendLogByEmail ( $user , $message )
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{
global $conf , $langs ;
$nb_sent = 0 ;
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$langs -> load ( 'ticket' );
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// Retrieve email of all contacts (internal and external)
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$contacts = $this -> listeContact ( - 1 , 'internal' );
$contacts = array_merge ( $contacts , $this -> listeContact ( - 1 , 'external' ));
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/* If origin_email and no socid, we add email to the list * */
if ( ! empty ( $this -> origin_email ) && empty ( $this -> fk_soc )) {
$array_ext = array ( array ( 'firstname' => '' , 'lastname' => '' , 'email' => $this -> origin_email , 'libelle' => $langs -> transnoentities ( 'TicketEmailOriginIssuer' ), 'socid' => " -1 " ));
$contacts = array_merge ( $contacts , $array_ext );
}
if ( ! empty ( $this -> fk_soc )) {
$this -> fetch_thirdparty ( $this -> fk_soc );
$array_company = array ( array ( 'firstname' => '' , 'lastname' => $this -> client -> name , 'email' => $this -> client -> email , 'libelle' => $langs -> transnoentities ( 'Customer' ), 'socid' => $this -> client -> id ));
$contacts = array_merge ( $contacts , $array_company );
}
// foreach contact send email with notification message
if ( count ( $contacts ) > 0 ) {
foreach ( $contacts as $key => $info_sendto ) {
$message = '' ;
$subject = '[' . $conf -> global -> MAIN_INFO_SOCIETE_NOM . '] ' . $langs -> transnoentities ( 'TicketNotificationEmailSubject' , $this -> track_id );
$message .= $langs -> transnoentities ( 'TicketNotificationEmailBody' , $this -> track_id ) . " \n \n " ;
$message .= $langs -> transnoentities ( 'Title' ) . ' : ' . $this -> subject . " \n " ;
$recipient_name = dolGetFirstLastname ( $info_sendto [ 'firstname' ], $info_sendto [ 'lastname' ], '-1' );
$recipient = ( ! empty ( $recipient_name ) ? $recipient_name : $info_sendto [ 'email' ]) . ' (' . strtolower ( $info_sendto [ 'libelle' ]) . ')' ;
$message .= $langs -> transnoentities ( 'TicketNotificationRecipient' ) . ' : ' . $recipient . " \n " ;
$message .= " \n " ;
$message .= '* ' . $langs -> transnoentities ( 'TicketNotificationLogMessage' ) . ' *' . " \n " ;
$message .= dol_html_entity_decode ( $log_message , ENT_QUOTES ) . " \n " ;
if ( $info_sendto [ 'source' ] == 'internal' ) {
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$url_internal_ticket = dol_buildpath ( '/ticket/card.php' , 2 ) . '?track_id=' . $this -> track_id ;
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$message .= " \n " . $langs -> transnoentities ( 'TicketNotificationEmailBodyInfosTrackUrlinternal' ) . ' : ' . '<a href="' . $url_internal_ticket . '">' . $this -> track_id . '</a>' . " \n " ;
} else {
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$url_public_ticket = ( $conf -> global -> TICKET_URL_PUBLIC_INTERFACE ? $conf -> global -> TICKET_URL_PUBLIC_INTERFACE . '/' : dol_buildpath ( '/public/ticket/view.php' , 2 )) . '?track_id=' . $this -> track_id ;
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$message .= " \n " . $langs -> transnoentities ( 'TicketNewEmailBodyInfosTrackUrlCustomer' ) . ' : ' . '<a href="' . $url_public_ticket . '">' . $this -> track_id . '</a>' . " \n " ;
}
$message .= " \n " ;
$message .= $langs -> transnoentities ( 'TicketEmailPleaseDoNotReplyToThisEmail' ) . " \n " ;
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$from = $conf -> global -> MAIN_INFO_SOCIETE_NOM . '<' . $conf -> global -> TICKET_NOTIFICATION_EMAIL_FROM . '>' ;
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$replyto = $from ;
// Init to avoid errors
$filepath = array ();
$filename = array ();
$mimetype = array ();
$message = dol_nl2br ( $message );
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if ( ! empty ( $conf -> global -> TICKET_DISABLE_MAIL_AUTOCOPY_TO )) {
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$old_MAIN_MAIL_AUTOCOPY_TO = $conf -> global -> MAIN_MAIL_AUTOCOPY_TO ;
$conf -> global -> MAIN_MAIL_AUTOCOPY_TO = '' ;
}
include_once DOL_DOCUMENT_ROOT . '/core/class/CMailFile.class.php' ;
$mailfile = new CMailFile ( $subject , $info_sendto [ 'email' ], $from , $message , $filepath , $mimetype , $filename , $sendtocc , '' , $deliveryreceipt , 0 );
if ( $mailfile -> error ) {
setEventMessage ( $mailfile -> error , 'errors' );
} else {
$result = $mailfile -> sendfile ();
if ( $result > 0 ) {
$nb_sent ++ ;
}
}
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if ( ! empty ( $conf -> global -> TICKET_DISABLE_MAIL_AUTOCOPY_TO )) {
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$conf -> global -> MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO ;
}
}
setEventMessage ( $langs -> trans ( 'TicketNotificationNumberEmailSent' , $nb_sent ));
}
return $nb_sent ;
}
/**
* Charge la liste des actions sur le ticket
*
* @ return int Nb lignes chargees , 0 si deja chargees , < 0 si ko
*/
public function loadCacheLogsTicket ()
{
global $langs ;
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if ( is_array ( $this -> cache_logs_ticket ) && count ( $this -> cache_logs_ticket )) {
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return 0 ;
}
// Cache deja charge
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// TODO Read the table llx_actioncomm
/*
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$sql = " SELECT rowid, fk_user_create, datec, message " ;
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$sql .= " FROM " . MAIN_DB_PREFIX . " ticket_logs " ;
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$sql .= " WHERE fk_track_id =' " . $this -> db -> escape ( $this -> track_id ) . " ' " ;
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$sql .= " ORDER BY datec DESC " ;
$resql = $this -> db -> query ( $sql );
if ( $resql ) {
$num = $this -> db -> num_rows ( $resql );
$i = 0 ;
while ( $i < $num ) {
$obj = $this -> db -> fetch_object ( $resql );
$this -> cache_logs_ticket [ $i ][ 'id' ] = $obj -> rowid ;
$this -> cache_logs_ticket [ $i ][ 'fk_user_create' ] = $obj -> fk_user_create ;
$this -> cache_logs_ticket [ $i ][ 'datec' ] = $this -> db -> jdate ( $obj -> datec );
$this -> cache_logs_ticket [ $i ][ 'message' ] = $obj -> message ;
$i ++ ;
}
return $num ;
} else {
$this -> error = " Error " . $this -> db -> lasterror ();
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dol_syslog ( get_class ( $this ) . " ::loadCacheLogsTicket " . $this -> error , LOG_ERR );
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return - 1 ;
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} */
return 0 ;
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}
/**
* Add message into database
*
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* @ param User $user User that creates
* @ param int $notrigger 0 = launch triggers after , 1 = disable triggers
* @ return int < 0 if KO , Id of created object if OK
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*/
public function createTicketMessage ( $user , $notrigger = 0 )
{
global $conf , $langs ;
$error = 0 ;
// Clean parameters
if ( isset ( $this -> fk_track_id )) {
$this -> fk_track_id = trim ( $this -> fk_track_id );
}
if ( isset ( $this -> message )) {
$this -> message = trim ( $this -> message );
}
// Insert request
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$sql = " INSERT INTO " . MAIN_DB_PREFIX . " ticket_msg( " ;
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$sql .= " fk_track_id, " ;
$sql .= " fk_user_action, " ;
$sql .= " datec, " ;
$sql .= " message, " ;
$sql .= " private " ;
$sql .= " ) VALUES ( " ;
$sql .= " " . ( ! isset ( $this -> fk_track_id ) ? " ' " . $this -> db -> escape ( $this -> track_id ) . " ' " : " ' " . $this -> db -> escape ( $this -> fk_track_id ) . " ' " ) . " , " ;
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$sql .= " " . ( $this -> fk_user_action > 0 ? $this -> fk_user_action : $user -> id ) . " , " ;
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$sql .= " ' " . $this -> db -> idate ( dol_now ()) . " ', " ;
$sql .= " " . ( ! isset ( $this -> message ) ? 'NULL' : " ' " . $this -> db -> escape ( $this -> message ) . " ' " ) . " , " ;
$sql .= " " . ( empty ( $this -> private ) ? '0' : " ' " . $this -> db -> escape ( $this -> private ) . " ' " ) . " " ;
$sql .= " ) " ;
$this -> db -> begin ();
dol_syslog ( get_class ( $this ) . " ::create_ticket_message sql= " . $sql , LOG_DEBUG );
$resql = $this -> db -> query ( $sql );
if ( ! $resql ) {
$error ++ ;
$this -> errors [] = " Error " . $this -> db -> lasterror ();
}
if ( ! $error ) {
if ( ! $notrigger ) {
// Uncomment this and change MYOBJECT to your own tag if you
// want this action calls a trigger.
//// Call triggers
//include_once DOL_DOCUMENT_ROOT . '/core/class/interfaces.class.php';
//$interface=new Interfaces($this->db);
//$result=$interface->run_triggers('MYOBJECT_CREATE',$this,$user,$langs,$conf);
//if ($result < 0) { $error++; $this->errors=$interface->errors; }
//// End call triggers
}
}
// Commit or rollback
if ( $error ) {
foreach ( $this -> errors as $errmsg ) {
dol_syslog ( get_class ( $this ) . " ::create_ticket_message " . $errmsg , LOG_ERR );
$this -> error .= ( $this -> error ? ', ' . $errmsg : $errmsg );
}
$this -> db -> rollback ();
return - 1 * $error ;
} else {
$this -> db -> commit ();
return 1 ;
}
}
/**
* Charge la liste des messages sur le ticket
*
* @ return int Nb lignes chargees , 0 si deja chargees , < 0 si ko
*/
public function loadCacheMsgsTicket ()
{
global $langs ;
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if ( is_array ( $this -> cache_msgs_ticket ) && count ( $this -> cache_msgs_ticket )) {
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return 0 ;
}
// Cache deja charge
$sql = " SELECT rowid, fk_user_action, datec, message, private " ;
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$sql .= " FROM " . MAIN_DB_PREFIX . " ticket_msg " ;
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$sql .= " WHERE fk_track_id =' " . $this -> db -> escape ( $this -> track_id ) . " ' " ;
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$sql .= " ORDER BY datec DESC " ;
dol_syslog ( get_class ( $this ) . " ::load_cache_actions_ticket sql= " . $sql , LOG_DEBUG );
$resql = $this -> db -> query ( $sql );
if ( $resql ) {
$num = $this -> db -> num_rows ( $resql );
$i = 0 ;
while ( $i < $num ) {
$obj = $this -> db -> fetch_object ( $resql );
$this -> cache_msgs_ticket [ $i ][ 'id' ] = $obj -> rowid ;
$this -> cache_msgs_ticket [ $i ][ 'fk_user_action' ] = $obj -> fk_user_action ;
$this -> cache_msgs_ticket [ $i ][ 'datec' ] = $this -> db -> jdate ( $obj -> datec );
$this -> cache_msgs_ticket [ $i ][ 'message' ] = $obj -> message ;
$this -> cache_msgs_ticket [ $i ][ 'private' ] = $obj -> private ;
$i ++ ;
}
return $num ;
} else {
$this -> error = " Error " . $this -> db -> lasterror ();
dol_syslog ( get_class ( $this ) . " ::load_cache_actions_ticket " . $this -> error , LOG_ERR );
return - 1 ;
}
}
/**
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* Close a ticket
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*
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* @ return int < 0 if KO , > 0 if OK
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*/
public function close ()
{
global $conf , $user , $langs ;
if ( $this -> fk_statut != 9 ) { // not closed
$this -> db -> begin ();
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$sql = " UPDATE " . MAIN_DB_PREFIX . " ticket " ;
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$sql .= " SET fk_statut=8, progress=100, date_close=' " . $this -> db -> idate ( dol_now ()) . " ' " ;
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$sql .= " WHERE rowid = " . $this -> id ;
dol_syslog ( get_class ( $this ) . " ::close sql= " . $sql );
$resql = $this -> db -> query ( $sql );
if ( $resql ) {
$error = 0 ;
// Valid and close fichinter linked
$this -> fetchObjectLinked ( $this -> id , $this -> element , null , 'fichinter' );
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if ( $this -> linkedObjectsIds )
{
foreach ( $this -> linkedObjectsIds [ 'fichinter' ] as $fichinter_id ) {
$fichinter = new Fichinter ( $this -> db );
$fichinter -> fetch ( $fichinter_id );
if ( $fichinter -> statut == 0 ) {
$result = $fichinter -> setValid ( $user );
if ( ! $result ) {
$this -> errors [] = $fichinter -> error ;
$error ++ ;
}
}
if ( $fichinter -> statut < 3 ) {
$result = $fichinter -> setStatut ( 3 );
if ( ! $result ) {
$this -> errors [] = $fichinter -> error ;
$error ++ ;
}
}
}
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}
// Call trigger
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$result = $this -> call_trigger ( 'TICKET_CLOSE' , $user );
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if ( $result < 0 ) {
$error ++ ;
}
// End call triggers
if ( ! $error ) {
$this -> db -> commit ();
return 1 ;
} else {
$this -> db -> rollback ();
$this -> error = join ( ',' , $this -> errors );
dol_syslog ( get_class ( $this ) . " ::close " . $this -> error , LOG_ERR );
return - 1 ;
}
} else {
$this -> db -> rollback ();
$this -> error = $this -> db -> lasterror ();
dol_syslog ( get_class ( $this ) . " ::close " . $this -> error , LOG_ERR );
return - 1 ;
}
}
}
/**
* Search and fetch thirparties by email
*
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* @ param string $email Email
* @ param int $type Type of thirdparties ( 0 = any , 1 = customer , 2 = prospect , 3 = supplier )
* @ param array $filters Array of couple field name / value to filter the companies with the same name
* @ param string $clause Clause for filters
* @ return array Array of thirdparties object
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*/
public function searchSocidByEmail ( $email , $type = '0' , $filters = array (), $clause = 'AND' )
{
$thirdparties = array ();
// Generation requete recherche
$sql = " SELECT rowid FROM " . MAIN_DB_PREFIX . " societe " ;
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$sql .= " WHERE entity IN ( " . getEntity ( 'ticket' , 1 ) . " ) " ;
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if ( ! empty ( $type )) {
if ( $type == 1 || $type == 2 ) {
$sql .= " AND client = " . $type ;
} elseif ( $type == 3 ) {
$sql .= " AND fournisseur = 1 " ;
}
}
if ( ! empty ( $email )) {
if ( ! $exact ) {
if ( preg_match ( '/^([\*])?[^*]+([\*])?$/' , $email , $regs ) && count ( $regs ) > 1 ) {
$email = str_replace ( '*' , '%' , $email );
} else {
$email = '%' . $email . '%' ;
}
}
$sql .= " AND " ;
if ( is_array ( $filters ) && ! empty ( $filters )) {
$sql .= " ( " ;
}
if ( ! $case ) {
$sql .= " email LIKE ' " . $this -> db -> escape ( $email ) . " ' " ;
} else {
$sql .= " email LIKE BINARY ' " . $this -> db -> escape ( $email ) . " ' " ;
}
}
if ( is_array ( $filters ) && ! empty ( $filters )) {
foreach ( $filters as $field => $value ) {
$sql .= " " . $clause . " " . $field . " LIKE BINARY ' " . $this -> db -> escape ( $value ) . " ' " ;
}
if ( ! empty ( $email )) {
$sql .= " ) " ;
}
}
$res = $this -> db -> query ( $sql );
if ( $res ) {
while ( $rec = $this -> db -> fetch_array ( $res )) {
$soc = new Societe ( $this -> db );
$soc -> fetch ( $rec [ 'rowid' ]);
$thirdparties [] = $soc ;
}
return $thirdparties ;
} else {
$this -> error = $this -> db -> error () . ' sql=' . $sql ;
dol_syslog ( get_class ( $this ) . " ::searchSocidByEmail " . $this -> error , LOG_ERR );
return - 1 ;
}
}
/**
* Search and fetch contacts by email
*
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* @ param string $email Email
* @ param array $socid Limit to a thirdparty
* @ param string $case Respect case
* @ return array Array of contacts object
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*/
public function searchContactByEmail ( $email , $socid = '' , $case = '' )
{
$contacts = array ();
// Generation requete recherche
$sql = " SELECT rowid FROM " . MAIN_DB_PREFIX . " socpeople " ;
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$sql .= " WHERE entity IN ( " . getEntity ( 'socpeople' ) . " ) " ;
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if ( ! empty ( $socid )) {
$sql .= " AND fk_soc=' " . $this -> db -> escape ( $socid ) . " ' " ;
}
if ( ! empty ( $email )) {
$sql .= " AND " ;
if ( ! $case ) {
$sql .= " email LIKE ' " . $this -> db -> escape ( $email ) . " ' " ;
} else {
$sql .= " email LIKE BINARY ' " . $this -> db -> escape ( $email ) . " ' " ;
}
}
$res = $this -> db -> query ( $sql );
if ( $res ) {
while ( $rec = $this -> db -> fetch_array ( $res )) {
include_once DOL_DOCUMENT_ROOT . '/contact/class/contact.class.php' ;
$contactstatic = new Contact ( $this -> db );
$contactstatic -> fetch ( $rec [ 'rowid' ]);
$contacts [] = $contactstatic ;
}
return $contacts ;
} else {
$this -> error = $this -> db -> error () . ' sql=' . $sql ;
dol_syslog ( get_class ( $this ) . " ::searchContactByEmail " . $this -> error , LOG_ERR );
return - 1 ;
}
}
/**
* Define parent commany of current ticket
*
* @ param int $id Id of thirdparty to set or '' to remove
* @ return int < 0 if KO , > 0 if OK
*/
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public function setCustomer ( $id )
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{
if ( $this -> id ) {
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$sql = " UPDATE " . MAIN_DB_PREFIX . " ticket " ;
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$sql .= " SET fk_soc = " . ( $id > 0 ? $id : " null " );
$sql .= " WHERE rowid = " . $this -> id ;
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dol_syslog ( get_class ( $this ) . '::setCustomer sql=' . $sql );
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$resql = $this -> db -> query ( $sql );
if ( $resql ) {
return 1 ;
} else {
return - 1 ;
}
} else {
return - 1 ;
}
}
/**
* Define progression of current ticket
*
* @ param int $percent Progression percent
* @ return int < 0 if KO , > 0 if OK
*/
public function setProgression ( $percent )
{
if ( $this -> id ) {
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$sql = " UPDATE " . MAIN_DB_PREFIX . " ticket " ;
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$sql .= " SET progress = " . ( $percent > 0 ? $percent : " null " );
$sql .= " WHERE rowid = " . $this -> id ;
dol_syslog ( get_class ( $this ) . '::set_progression sql=' . $sql );
$resql = $this -> db -> query ( $sql );
if ( $resql ) {
return 1 ;
} else {
return - 1 ;
}
} else {
return - 1 ;
}
}
/**
* Link element with a project
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* Override core function because of key name 'fk_project' used for this module
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*
* @ param int $projectid Project id to link element to
* @ return int < 0 if KO , > 0 if OK
*/
public function setProject ( $projectid )
{
if ( ! $this -> table_element ) {
dol_syslog ( get_class ( $this ) . " ::setProject was called on objet with property table_element not defined " , LOG_ERR );
return - 1 ;
}
$sql = 'UPDATE ' . MAIN_DB_PREFIX . $this -> table_element ;
if ( $projectid ) {
$sql .= ' SET fk_project = ' . $projectid ;
} else {
$sql .= ' SET fk_project = NULL' ;
}
$sql .= ' WHERE rowid = ' . $this -> id ;
dol_syslog ( get_class ( $this ) . " ::setProject sql= " . $sql );
if ( $this -> db -> query ( $sql )) {
$this -> fk_project = $projectid ;
return 1 ;
} else {
dol_print_error ( $this -> db );
return - 1 ;
}
}
/**
* Link element with a contract
*
* @ param int $contractid Contract id to link element to
* @ return int < 0 if KO , > 0 if OK
*/
public function setContract ( $contractid )
{
if ( ! $this -> table_element ) {
dol_syslog ( get_class ( $this ) . " ::setContract was called on objet with property table_element not defined " , LOG_ERR );
return - 1 ;
}
$result = $this -> add_object_linked ( 'contrat' , $contractid );
if ( $result ) {
$this -> fk_contract = $contractid ;
return 1 ;
} else {
dol_print_error ( $this -> db );
return - 1 ;
}
}
/* gestion des contacts d'un ticket */
/**
* Return id des contacts interne de suivi
*
* @ return array Liste des id contacts suivi ticket
*/
public function getIdTicketInternalContact ()
{
return $this -> getIdContact ( 'internal' , 'SUPPORTTEC' );
}
/**
* Retrieve informations about internal contacts
*
* @ return array Array with datas : firstname , lastname , socid ( - 1 for internal users ), email , code , libelle , status
*/
public function getInfosTicketInternalContact ()
{
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return $this -> listeContact ( - 1 , 'internal' );
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}
/**
* Return id des contacts clients pour le suivi ticket
*
* @ return array Liste des id contacts suivi ticket
*/
public function getIdTicketCustomerContact ()
{
return $this -> getIdContact ( 'external' , 'SUPPORTCLI' );
}
/**
* Retrieve informations about external contacts
*
* @ return array Array with datas : firstname , lastname , socid ( - 1 for internal users ), email , code , libelle , status
*/
public function getInfosTicketExternalContact ()
{
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return $this -> listeContact ( - 1 , 'external' );
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}
/**
* Return id des contacts clients des intervenants
*
* @ return array Liste des id contacts intervenants
*/
public function getIdTicketInternalInvolvedContact ()
{
return $this -> getIdContact ( 'internal' , 'CONTRIBUTOR' );
}
/**
* Return id des contacts clients des intervenants
*
* @ return array Liste des id contacts intervenants
*/
public function getIdTicketCustomerInvolvedContact ()
{
return $this -> getIdContact ( 'external' , 'CONTRIBUTOR' );
}
/**
* Return id of all contacts for ticket
*
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* @ return array Array of contacts for tickets
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*/
public function getTicketAllContacts ()
{
$array_contact = array ();
$array_contact = $this -> getIdTicketInternalContact ( $exclude_self );
$array_contact = array_merge ( $array_contact , $this -> getIdTicketCustomerContact ( $exclude_self ));
$array_contact = array_merge ( $array_contact , $this -> getIdTicketInternalInvolvedContact ( $exclude_self ));
$array_contact = array_merge ( $array_contact , $this -> getIdTicketCustomerInvolvedContact ( $exclude_self ));
return $array_contact ;
}
/**
* Return id of all contacts for ticket
*
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* @ return array Array of contacts
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*/
public function getTicketAllCustomerContacts ()
{
$array_contact = array ();
$array_contact = array_merge ( $array_contact , $this -> getIdTicketCustomerContact ( $exclude_self ));
$array_contact = array_merge ( $array_contact , $this -> getIdTicketCustomerInvolvedContact ( $exclude_self ));
return $array_contact ;
}
/**
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* Send message
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*
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* @ param string $subject Subject
* @ param string $texte Message to send
* @ return int < 0 if KO , or number of changes if OK
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*/
public function messageSend ( $subject , $texte )
{
global $conf , $langs , $mysoc , $dolibarr_main_url_root ;
$langs -> load ( " other " );
dol_syslog ( get_class ( $this ) . " ::message_send action= $action , socid= $socid , texte= $texte , objet_type= $objet_type , objet_id= $objet_id , file= $file " );
$internal_contacts = $this -> getIdContact ( 'internal' , 'SUPPORTTEC' );
$external_contacts = $this -> getIdContact ( 'external' , 'SUPPORTTEC' );
if ( $result ) {
$num = $this -> db -> num_rows ( $result );
$i = 0 ;
while ( $i < $num ) { // For each notification couple defined (third party/actioncode)
$obj = $this -> db -> fetch_object ( $result );
$sendto = $obj -> firstname . " " . $obj -> lastname . " < " . $obj -> email . " > " ;
$actiondefid = $obj -> adid ;
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if ( dol_strlen ( $sendto ))
{
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include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php' ;
$application = ( $conf -> global -> MAIN_APPLICATION_TITLE ? $conf -> global -> MAIN_APPLICATION_TITLE : 'Dolibarr ERP/CRM' );
$subject = '[' . $application . '] ' . $langs -> transnoentitiesnoconv ( " DolibarrNotification " );
$message = $langs -> transnoentities ( " YouReceiveMailBecauseOfNotification " , $application , $mysoc -> name ) . " \n " ;
$message .= $langs -> transnoentities ( " YouReceiveMailBecauseOfNotification2 " , $application , $mysoc -> name ) . " \n " ;
$message .= " \n " ;
$message .= $texte ;
// Add link
$link = '' ;
switch ( $objet_type ) {
case 'ficheinter' :
$link = '/fichinter/card.php?id=' . $objet_id ;
break ;
case 'propal' :
$link = '/comm/propal.php?id=' . $objet_id ;
break ;
case 'facture' :
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$link = '/compta/facture/card.php?facid=' . $objet_id ;
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break ;
case 'order' :
$link = '/commande/card.php?facid=' . $objet_id ;
break ;
case 'order_supplier' :
$link = '/fourn/commande/card.php?facid=' . $objet_id ;
break ;
}
// Define $urlwithroot
$urlwithouturlroot = preg_replace ( '/' . preg_quote ( DOL_URL_ROOT , '/' ) . '$/i' , '' , trim ( $dolibarr_main_url_root ));
$urlwithroot = $urlwithouturlroot . DOL_URL_ROOT ; // This is to use external domain name found into config file
//$urlwithroot=DOL_MAIN_URL_ROOT; // This is to use same domain name than current
if ( $link ) {
$message .= " \n " . $urlwithroot . $link ;
}
$filename = basename ( $file );
$mimefile = dol_mimetype ( $file );
$msgishtml = 0 ;
$replyto = $conf -> notification -> email_from ;
$message = dol_nl2br ( $message );
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if ( ! empty ( $conf -> global -> TICKET_DISABLE_MAIL_AUTOCOPY_TO )) {
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$old_MAIN_MAIL_AUTOCOPY_TO = $conf -> global -> MAIN_MAIL_AUTOCOPY_TO ;
$conf -> global -> MAIN_MAIL_AUTOCOPY_TO = '' ;
}
$mailfile = new CMailFile (
$subject ,
$sendto ,
$replyto ,
$message ,
array ( $file ),
array ( $mimefile ),
array ( $filename [ count ( $filename ) - 1 ]),
'' ,
'' ,
0 ,
$msgishtml
);
if ( $mailfile -> sendfile ()) {
$now = dol_now ();
$sendto = htmlentities ( $sendto );
$sql = " INSERT INTO " . MAIN_DB_PREFIX . " notify (daten, fk_action, fk_contact, objet_type, objet_id, email) " ;
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$sql .= " VALUES (' " . $this -> db -> idate ( $now ) . " ', " . $actiondefid . " , " . $obj -> cid . " , ' " . $this -> db -> escape ( $objet_type ) . " ', " . $objet_id . " , ' " . $this -> db -> escape ( $obj -> email ) . " ') " ;
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dol_syslog ( " Notify::send sql= " . $sql );
if ( ! $this -> db -> query ( $sql )) {
dol_print_error ( $this -> db );
}
} else {
$this -> error = $mailfile -> error ;
//dol_syslog("Notify::send ".$this->error, LOG_ERR);
}
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if ( ! empty ( $conf -> global -> TICKET_DISABLE_MAIL_AUTOCOPY_TO )) {
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$conf -> global -> MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO ;
}
}
$i ++ ;
}
return $i ;
} else {
$this -> error = $this -> db -> error ();
return - 1 ;
}
}
/**
* Get array of all contacts for a ticket
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* Override method of file commonobject . class . php to add phone number
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*
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* @ param int $statut Status of lines to get ( - 1 = all )
* @ param string $source Source of contact : external or thirdparty ( llx_socpeople ) or internal ( llx_user )
* @ param int $list 0 : Return array contains all properties , 1 : Return array contains just id
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* @ param string $code Filter on this code of contact type ( 'SHIPPING' , 'BILLING' , ... )
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* @ return array Array of contacts
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*/
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function listeContact ( $statut = - 1 , $source = 'external' , $list = 0 , $code = '' )
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{
global $langs ;
$tab = array ();
$sql = " SELECT ec.rowid, ec.statut as statuslink, ec.fk_socpeople as id, ec.fk_c_type_contact " ; // This field contains id of llx_socpeople or id of llx_user
if ( $source == 'internal' ) {
$sql .= " , '-1' as socid, t.statut as statuscontact " ;
}
if ( $source == 'external' || $source == 'thirdparty' ) {
$sql .= " , t.fk_soc as socid, t.statut as statuscontact " ;
}
$sql .= " , t.civility, t.lastname as lastname, t.firstname, t.email " ;
if ( $source == 'internal' ) {
$sql .= " , t.office_phone as phone, t.user_mobile as phone_mobile " ;
}
if ( $source == 'external' ) {
$sql .= " , t.phone as phone, t.phone_mobile as phone_mobile, t.phone_perso as phone_perso " ;
}
$sql .= " , tc.source, tc.element, tc.code, tc.libelle " ;
$sql .= " FROM " . MAIN_DB_PREFIX . " c_type_contact tc " ;
$sql .= " , " . MAIN_DB_PREFIX . " element_contact ec " ;
if ( $source == 'internal' ) {
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . " user t on ec.fk_socpeople = t.rowid " ;
}
if ( $source == 'external' || $source == 'thirdparty' ) {
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . " socpeople t on ec.fk_socpeople = t.rowid " ;
}
$sql .= " WHERE ec.element_id = " . $this -> id ;
$sql .= " AND ec.fk_c_type_contact=tc.rowid " ;
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$sql .= " AND tc.element=' " . $this -> db -> escape ( $this -> element ) . " ' " ;
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if ( $source == 'internal' ) {
$sql .= " AND tc.source = 'internal' " ;
}
if ( $source == 'external' || $source == 'thirdparty' ) {
$sql .= " AND tc.source = 'external' " ;
}
$sql .= " AND tc.active=1 " ;
if ( $statut >= 0 ) {
$sql .= " AND ec.statut = ' " . $statut . " ' " ;
}
$sql .= " ORDER BY t.lastname ASC " ;
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$resql = $this -> db -> query ( $sql );
if ( $resql ) {
$num = $this -> db -> num_rows ( $resql );
$i = 0 ;
while ( $i < $num ) {
$obj = $this -> db -> fetch_object ( $resql );
if ( ! $list ) {
$transkey = " TypeContact_ " . $obj -> element . " _ " . $obj -> source . " _ " . $obj -> code ;
$libelle_type = ( $langs -> trans ( $transkey ) != $transkey ? $langs -> trans ( $transkey ) : $obj -> libelle );
$tab [ $i ] = array (
'source' => $obj -> source ,
'socid' => $obj -> socid ,
'id' => $obj -> id ,
'nom' => $obj -> lastname , // For backward compatibility
'civility' => $obj -> civility ,
'lastname' => $obj -> lastname ,
'firstname' => $obj -> firstname ,
'email' => $obj -> email ,
'rowid' => $obj -> rowid ,
'code' => $obj -> code ,
'libelle' => $libelle_type ,
'status' => $obj -> statuslink ,
'statuscontact' => $obj -> statuscontact ,
'fk_c_type_contact' => $obj -> fk_c_type_contact ,
'phone' => $obj -> phone ,
'phone_mobile' => $obj -> phone_mobile );
} else {
$tab [ $i ] = $obj -> id ;
}
$i ++ ;
}
return $tab ;
} else {
$this -> error = $this -> db -> error ();
dol_print_error ( $this -> db );
return - 1 ;
}
}
/**
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* Get a default reference .
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*
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* @ param Societe $thirdparty Thirdparty
* @ return string Reference
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*/
public function getDefaultRef ( $thirdparty = '' )
{
global $conf ;
$defaultref = '' ;
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$modele = empty ( $conf -> global -> TICKETSUP_ADDON ) ? 'mod_ticket_simple' : $conf -> global -> TICKETSUP_ADDON ;
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// Search template files
$file = '' ;
$classname = '' ;
$filefound = 0 ;
$dirmodels = array_merge ( array ( '/' ), ( array ) $conf -> modules_parts [ 'models' ]);
foreach ( $dirmodels as $reldir ) {
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$file = dol_buildpath ( $reldir . " core/modules/ticket/ " . $modele . '.php' , 0 );
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if ( file_exists ( $file )) {
$filefound = 1 ;
$classname = $modele ;
break ;
}
}
if ( $filefound ) {
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$result = dol_include_once ( $reldir . " core/modules/ticket/ " . $modele . '.php' );
$modTicket = new $classname ;
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$defaultref = $modTicket -> getNextValue ( $thirdparty , $this );
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}
if ( is_numeric ( $defaultref ) && $defaultref <= 0 ) {
$defaultref = '' ;
}
return $defaultref ;
}
/**
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* Return if at least one photo is available
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*
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* @ param string $sdir Directory to scan
* @ return boolean True if at least one photo is available , False if not
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*/
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function is_photo_available ( $sdir )
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{
include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php' ;
global $conf ;
$dir = $sdir . '/' ;
$nbphoto = 0 ;
$dir_osencoded = dol_osencode ( $dir );
if ( file_exists ( $dir_osencoded )) {
$handle = opendir ( $dir_osencoded );
if ( is_resource ( $handle )) {
while (( $file = readdir ( $handle )) != false ) {
if ( ! utf8_check ( $file )) {
$file = utf8_encode ( $file );
}
// To be sure data is stored in UTF8 in memory
if ( dol_is_file ( $dir . $file )) {
return true ;
}
}
}
}
return false ;
}
}
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/**
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* Ticket line Class
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*/
class TicketsLine
{
public $id ;
/**
* @ var string $ref Ticket reference
*/
public $ref ;
/**
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* Hash to identify ticket
*/
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public $track_id ;
/**
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* Thirdparty ID
*/
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public $fk_soc ;
/**
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* Project ID
*/
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public $fk_project ;
/**
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* Person email who have create ticket
*/
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public $origin_email ;
/**
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* User id who have create ticket
*/
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public $fk_user_create ;
/**
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* User id who have ticket assigned
*/
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public $fk_user_assign ;
/**
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* Ticket subject
*/
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public $subject ;
/**
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* Ticket message
*/
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public $message ;
/**
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* Ticket statut
*/
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public $fk_statut ;
/**
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* State resolution
*/
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public $resolution ;
/**
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* Progress in percent
*/
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public $progress ;
/**
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* Duration for ticket
*/
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public $timing ;
/**
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* Type code
*/
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public $type_code ;
/**
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* Category code
*/
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public $category_code ;
/**
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* Severity code
*/
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public $severity_code ;
/**
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* Type label
*/
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public $type_label ;
/**
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* Category label
*/
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public $category_label ;
/**
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* Severity label
*/
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public $severity_label ;
/**
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* Creation date
*/
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public $datec = '' ;
/**
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* Read date
*/
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public $date_read = '' ;
/**
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* Close ticket date
*/
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public $date_close = '' ;
}
